LuAnn Pappas, CEO of the Scarlet Pearl Casino: Know Your Customer and Know HER Well - a podcast by Cam Marston

LuAnn Pappas began her casino and hospitality career in a casino gift shop in Atlantic City, New Jersey. Today she's the CEO of the Scarlet Pearl Casino in D'Iberville, Mississippi. LuAnn recognizes the need to know your customer in HER entirety, and LuAnn's primary customer is a fifty-year-old female who's coming to play the slots. This customer demands a clean, safe, and friendly environment, and LuAnn's job is to make sure she gets what she wants. "It's like family here," LuAnn says. Her customers agree.

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