Podcasts by Where We Buy: Retail Real Estate with James Cook
James Cook and his fellow retail researchers visit shopping destinations around the world, interview retail and real estate executives and discuss market research in a fast-paced and fun setting. James researches retail and real estate for JLL.
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The Hottest Small Quick Service Chains - Where We Buy #198 from 2022-02-17T18:03:21
Danny Klein is Editorial Director at Food News Media. He talks about hot new fast casual concepts, including Shaquille O'Neal's Big Chicken and Loro from Aaron Franklin, pitmaster of Austin's famou...
ListenLowes Cashes in on the Pet Supply Boom with Petco - Where We Buy #197 from 2022-02-06T21:02:44
Digitally Native Brands Want Physical Stores Again - Where We Buy #196 from 2022-01-31T15:18:08
Are Non-Alcoholic Cocktails a Growing Retail Category? - Where We Buy #195 from 2022-01-14T14:43:09
Sales of alcoholic beverages grew by 20% in the first 7 months of the pandemic. But now, some are questioning the wisdom of too much drinking. And some retailers want to profit from the non-alc...
ListenThrough the Looking Glass at AREA15 - Where We Buy #194 from 2022-01-02T15:57:52
Anne Mezzenga of OmniTalk joins James Cook on a fantastical journey through AREA15, a new entertainment district near the ...
ListenBeverly Hills Retail Space is in Demand, Despite the Pandemic - Where We Buy #193 from 2021-12-20T17:53:06
Houman Mahboubi works with iconic brands and properties in the Beverly Hills retail real estate market. He says that while international tourism did slow down because of the pandemic, the Beverl...
ListenHow JOKR Delivers Groceries Instantly - Where We Buy #192 from 2021-12-13T16:44:47
Dennis Levene, VP of Expansion at JOKR, talks about where and how the company is leasing space to serve as hubs for its hyperlocal delivery platform.
Geno Coradini, Retail Managing Direct...
ListenRetail Recovery - Where We Buy #191 from 2021-11-15T19:21:33
Mark Pilkington talks about his new book Retail Recovery: How creative retailers are winning in their post-apocalyptic world. He explains strategies that retailers can take and delves into sever...
ListenRetail Reinvention at Third Street Promenade - Where We Buy #190 from 2021-10-28T04:00
The Promenade in Santa Monica, CA is three city blocks of restaurants, bars and stores that are blocked off from car traffic. Despite its enduring popularity, many believed that the street was i...
ListenProducing Online Video that Gets People Shopping - Where We Buy #189 from 2021-10-06T15:16:09
Retailers are experimenting with branded video series and shoppable live streams. But many are still figuring out how to do it well. Andrea Wasserman is the former Head of Global Commerce at Yah...
ListenHow Global Foods Made an American Cuisine - Where We Buy #188 from 2021-09-03T20:53:39
What is American food? And how did hamburgers, fried chicken, and hot wings become the QSR mainstays they are today?
David Page is the author of Food Americana: The Remarkable People ...
ListenDigital + Physical = Phygital - Where We Buy #187 from 2021-08-18T20:25:41
Most retailers aren't doing a great job at creating a unified compelling brand experience across all their stores, apps and websites. Phygital experience is the combination of physical and digit...
ListenHow Theaters Compete in a World of Streaming - Where We Buy #186 from 2021-08-06T02:39:36
Kevin Grayson runs domestic theatrical distribution at STXfilms. His job is to get movies like Bad Moms with Kristen Bell and Hustlers with Jennifer Lopez into your local theater. He sits down f...
ListenA Netflix Retail Experience - Where We Buy #185 from 2021-08-01T02:01:28
A Netflix store is coming to Tokyo. Gucci rolls out a digital-only collection on the Roblox video game platform. Foxtrot Market will expand to new cities with fifty new locations. CAMP will open...
ListenVictoria's Secret Goes Off-Mall - Where We Buy #184 from 2021-07-23T10:00
Victoria’s Secret says the future of its brand may be off-mall. Naveen Jaggi, head of retail brokerage at JLL talks about where retailers are leasing space across the U.S. Bloomingdales launches...
ListenEsports Streaming From the Mall - Where We Buy #183 from 2021-07-19T16:05:38
The IRL Social is a new co-working and esports streamer studio that could become an anchor tenant at a mall near you.
Trevor Barran is COO of Out of the Box Ventures and a founding partne...
ListenMade In America - Where We Buy #182 from 2021-07-01T19:57:54
Should retailers source goods in the U.S. or abroad? JLL supply chain and logistics consultant Rich Thompson and JLL retail lead Naveen Jaggi join Harry Moser, President of the Reshoring Initiat...
ListenLast Mile in the City - Where We Buy #181 from 2021-06-18T19:21:33
How can retailers most efficiently get goods to consumers and retailers in dense cities? Leslie Lanne is a Managing Director at Jones Lang LaSalle, specializing in institutional Landlord and Ten...
ListenA Social Media App with Influencers that Look Like You - Where We Buy #180 from 2021-06-11T18:54:44
Mys Tyler is a social media fashion app where the influencers you follow are selected to match your body measurements. The app includes shoppable posts. Buyers can make purchases already knowing...
ListenPizza Hut's New Store Design & Global Growth Plans - Where We Buy #179 from 2021-06-02T19:44:23
Stephen McDonald runs global development for Pizza Hut International. The brand's engine for global growth is its Fast Casual DelCo (FCD) store, which has already seen 1,000 openings since 2017....
ListenComputer Vision in the Supermarket - Where We Buy #178 from 2021-05-23T15:42:26
David Gottlieb, Managing Director, Americas at Trax, explains how robots, shelf cameras, machine learning and the gig economy are impacting the supermarket.
James Cook is the director of ...
ListenCan you convert retail to industrial? - Where We Buy #177 from 2021-05-02T20:26:06
Retailers are demanding more industrial real estate to store and ship online orders. Can we turn empty retail buildings into industrial ones to meet that demand? James joined a panel of experts ...
ListenBar Louie's Virtual Brands Are Incubators for New Menu Items - Where We Buy #176 from 2021-04-21T13:43:33
Bar Louie CEO, Tom Fricke joined the company to lead a turnaround strategy with no idea that the national chain of gastrobars would be exiting bankruptcy in the middle of a pandemic. But Fricke ...
ListenCan I use my store for last mile fulfillment? - Where We Buy #175 from 2021-04-11T18:47:19
Geno Coradini has worked in retail real estate for companies like Advance Auto Parts, FedEx Office and Family Dollar. He talks about how retailers are now using existing store fleets for last m...
ListenBetter Shoe Shopping with 3D Scans of Your Feet - Where We Buy #174 from 2021-03-22T16:47:04
Volumental CEO Alper Aydemir talks about making a 3D model of your feet. The company uses machine learning based on data from millions of feet in order to make shoe recommendations. Shoppers get...
ListenBlack Luxury Buyers Have Been Underserved - Where We Buy #173 from 2021-03-15T14:18:27
Alex Delotch Davis is spreading the word about Black luxury fashion, fine art & design through her digital media company Gallerie 88. She talks about the critical role that boutiques play in the...
ListenAn Accidental Career - Where We Buy #172 from 2021-03-07T15:57:43
Ron Thurston's first retail job was at age eighteen, selling men's suits at a Broadway department store in San Francisco. Since then, he's worked in leadership roles at Gap, Apple and Bonobos. T...
ListenKe’nekt Prepares for the Return of Food & Fun - Where We Buy #171 from 2021-02-21T16:42:11
Little more than a year ago, food and fun seemed to be the future of bricks-and-mortar retail. But today, chains like Punch Bowl Social are in bankruptcy. What happens when social gathering beco...
ListenHow Retailers Are Winning With Curbside Pickup - Where We Buy #170 from 2021-01-29T21:49:17
Picking up an online order can be the fastest and easiest way to buy something. Or it can be a huge pain. Carlos Aragon with Ipsos talks about how the spike in demand for online orders has been...
ListenRetail Recovery Around the World - Where We Buy #169 from 2021-01-25T14:02:44
Cross-border retail watcher Charlotte Elstob says that a retail recovery is seen in vastly different stages depending upon where in the world one looks. In the U.K., much of retail is in hiberna...
ListenThe Retail Sectors that will Recover in 2021 - Where We Buy #168 from 2021-01-17T18:37:45
Sucharita Kodali, the retail industry analyst at Forrester joins James for a look back at the year in retail and a look forward to 2021. With vaccines rolling out and an expected return to citi...
ListenA Search Engine For Your Mall - Where We Buy #167 from 2021-01-10T17:07:11
Which mall stores sell that one thing you're looking for? Jesse Michael, Managing Director at Adeptmind talks about creating a search engine that will answer that question. The technology from A...
ListenStore Associates Can Also Sell Online - Where We Buy #166 from 2020-12-22T18:50:33
Bricks-and-mortar store associates already have the knowledge and skills to help online shoppers find what they need. Oscar Sachs, CEO and Cofounder of Salesfloor envisions a future where those ...
ListenWhat Independents Can Learn From the Big Retailers - Where We Buy #165 from 2020-12-13T17:39:55
Nicole Leinbach Reyhle talks about how independent retailers have coped with the COVID crisis, the technologies they use to better serve customers and how they are faring this holiday season. Ni...
ListenThe Digital Equivalent of Walking the Mall - Where We Buy #164 from 2020-11-20T13:49:03
Anne Mezzenga and Chris Walton worked together on Target's store of the future project and now they're co-CEOs of Omni Talk & Third Haus.
They talk about the latest innovations in frictio...
ListenIn Retail, Sales Associates Matter the Most - Where We Buy #163 from 2020-11-12T21:34:29
Bob Phibbs is CEO of The Retail Doctor. He talks about how the true job of the retail salesperson is to make the customer feel like the most important person in the world.
James Cook is t...
ListenThe Hidden World of Neuromarketing - Where We Buy #162 from 2020-11-02T05:30
What is the true relationship between brands and our brains? To find out, neuroscientist Matt Johnson and marketer Prince Ghuman explored the hidden world of neuromarketing and consumer psychol...
ListenKeep Digital Customers Engaged Through Physical Spaces - Where We Buy #161 from 2020-10-26T15:01:22
As the pandemic continues, retailers have leaned ever further into eCommerce and digital marketing. Kristen LaFrance, Head of Resilient Retail at Shopify talks about how Outdoor Voices, Beard Br...
ListenRetailers Rethink Store and Warehouse Strategies - Where We Buy #160 from 2020-10-13T16:18:12
The pandemic has pushed retailers to rethink how to best use their real estate assets. Some are employing retail stores for online fulfillment or last mile delivery, while others are trimming th...
ListenThe Joys of a Leisurely Walk Through a Retail Place - Where We Buy #159 from 2020-09-29T15:15:59
The most rewarding kind of shopping experience is one of connection and discovery. Architect Yann Taylor wrote about how shopping centers can promote connection and discovery in his blog post, ...
ListenStuckey's CEO Stephanie Stuckey - Where We Buy #158 from 2020-09-11T11:00
The chain Stuckey’s started as a simple roadside stand in 1931. Today, it's known for Stuckey’s branded snacks and candies, like the pecan log roll.
CEO Stephanie Stuckey talks about her ...
ListenSan Francisco's Restaurateurs Wait for a Return of City Life - Where We Buy #157 from 2020-09-04T19:50:46
The San Francisco Bay Area is known for its food scene. Rhonda Diaz Caldewey, who works to find real estate for retailers and restaurateurs, talks about what attracts great restaurants to the ar...
ListenBack to School Shopping is Very Different this Year - Where We Buy #156 from 2020-08-19T15:03:22
Keisha Virtue talks about the drastic changes in Back to School shopping habits revealed a new consumer study. Ashlyn Booth explains how shopping centers have had to change their marketing techn...
ListenFood Halls Cope with COVID-19 - Where We Buy #155 from 2020-08-07T16:02:08
Politan Row operates food halls in places like New Orleans, Houston and Chicago. CEO WIll Donaldson talks about their experimentation with drive through, ghost kitchens, and catering.
Ja...
ListenRetailers Avoid Bankruptcy by Negotiating With Creditors Out of Court - Where We Buy #154 from 2020-07-31T17:23:20
What does the process of bankruptcy actually look like for retailers and restaurants? How is bankruptcy different now during the COVID-19 crisis? How and why are some retailers avoiding bankrup...
ListenA Global Retail Update - Where We Buy #153 from 2020-07-24T16:54:14
Charlotte Elstob explains how the retail environment is faring in China, Europe and Australia. She talks about department stores in England, high streets in Italy and restaurants in Shanghai. Ch...
ListenWhy You Can't Talk to Gen Z the Way You Used To - Where We Buy #152 from 2020-07-17T14:25:58
With missed graduations, off-limits in-person social activities and meager work opportunities, young people have it bad in the COVID-19 crisis. Jasmine Glasheen explains how Gen Z sees the world...
ListenFollowing the Footsteps of Shopper Traffic Data - Where We Buy #151 from 2020-07-13T17:41:54
Are people spending less time at shopping centers? Have they moved away from malls in favor of open air centers? Ethan Chernofsky of Placer.ai explains how foot traffic data can answer these que...
ListenClicks-to-bricks Retail in the COVID Crisis - Where We Buy #150 from 2020-07-02T16:45:18
Rebecca Fitts is Director Of Real Estate at Leap, a company that creates and operates stores for e-commerce brands like Naadam, Goodlife and Thakoon. She discusses Leap's turnkey bricks-and-mort...
ListenThe Pandemic Response at Neighborhood Goods - Where We Buy #149 from 2020-06-25T18:43:49
Matt Alexander, CEO of Neighborhood Goods, explains how the store is adapting to the COVID crisis. He talks about following through on their commitment to transparency, as well as some initiativ...
ListenBread Ahead Bakery Goes Global with IGTV - Where We Buy #148 from 2020-06-19T21:18:37
Matthew Jones, founder of Bread Ahead Bakery, talks about how he used live cooking demonstrations on Instagram TV and a new eLearning platform to turn his London chain of baking schools, cafes a...
ListenGuesst Pivots in the Face of Covid - Where We Buy #147 from 2020-06-11T14:30:50
Guesst started as a way for brands to sell goods on consignment in physical stores. But as the pandemic hit and experiential retail went into hibernation, Guesst began marketing its internal sal...
ListenWhich Retailers are Best Positioned for a Recession? - Where We Buy #146 from 2020-05-31T13:38
James Cook talks about how changing shopper habits will affect retail companies and which retail categories will benefit and suffer most. He also explains what this will mean for retail real est...
ListenWhat Makes Remarkable Retail? - Where We Buy #145 from 2020-05-15T02:42:08
In his book Remarkable Retail, Steve Dennis outlines the strategies that retailers can use to create a customer experience that leaves...
ListenRestaurateurs Face the Biggest Challenge of their Careers - Where We Buy #144 from 2020-05-07T19:55:34
The impact of COVID-19 restrictions will affect some restaurants more than others. Many people will be slow to return to sit-down dining, even after restrictions are lifted. Some chefs may even ...
ListenGet to know the Post COVID-19 Consumer - Where We Buy #143 from 2020-04-21T20:16:42
When we take America out of social distancing, will shoppers go back to their old ways? Emily Albright Miller, VP of Strategy at Big Red Rooster talks about the changing consumer behaviors that ...
ListenBank Branch of the Future - Where We Buy #141 from 2020-04-09T02:41:49
Bank branches have seen regular transactions shift online and to ATMs, but the branches that remain are proving that human interaction is still valuable. In this time of COVID-19 when bank branc...
ListenSmall Businesses Respond to Crisis - Where We Buy #140 from 2020-04-03T19:45:08
Small businesses and charities are adapting to COVID-19. Jenine Wright of Fit Life tells how she quickly transitioned her fitness classes online. Listen
What Does Corona Mean to Our Supply Chain? - Where We Buy #139 from 2020-03-27T03:20:30
Hear from the experts about the impact of the COVID-19 virus on warehousing, manufacturing and ports. Craig Meyer describes the pandemic's effect on industrial real estate. Dr. Walter Kemmsies d...
ListenNew Retail in Denver's South Broadway, RiNo & Cherry Creek - Where We Buy #138 from 2020-03-23T14:55:23
Sam Zaitz leads a driving tour of three growing areas in Denver's urban core. They feature many mixed-use developments that are often oriented around transit stations with office, apartments, ho...
ListenCOVID-19 Retail Real Estate Update - Where We Buy #137 from 2020-03-17T17:14:25
This week's episode is a special update on the impact of the COVID-19 virus. We discuss how the U.S. economy will be affected, what the situation is at local shopping centers, how retailers are ...
ListenLeasing a Lifestyle at Kierland Commons in Scottsdale, AZ - Where We Buy #136 from 2020-03-04T18:56:37
Kim Choukalas of Macerich leads a tour of Kierland Commons, the outdoor shopping center in Scottsdale, Arizona. It's a mixed-use, vertical collection of narrow streets with ground floor retail a...
ListenTransforming Underperforming Open Air Shopping Centers - Where We Buy #135 from 2020-02-29T22:13:02
Chris Ressa talks about how the rules of leasing open air shopping centers have changed; what kinds of tenants appeal to today's consumer; and the value of niche and experiential retail. Chris i...
ListenWhy ShopCore Believes In Grocery Anchors - Where We Buy #134 from 2020-02-06T18:56:27
Mike Jordan is Retail Research Manager at ShopCore Properties. He explains why his firm buys or sells a property and the strategy behind investing in bricks-and-mortar grocery-anchored centers. ...
ListenGinger Companies Brings Hollywood Design to Competitive Socializing- Where We Buy #133 from 2020-01-30T03:01:26
Ginger Flesher-Sonnier and Duncan Ward of The Ginger Companies talk about their growing chain of competitive socializing concepts. Escape Room Live is designed to a level of detail that has been...
ListenThe Science of Shopping (with Paco Underhill) - Where We Buy #132 from 2020-01-23T15:02:11
Paco Underhill explains how retail has changed along with society, and also how it hasn't changed at all. He is the author of bestselling books about the science of shopping, including Why We Bu...
ListenHow Your Holiday Gifts Got to the Store - Where We Buy #131 from 2020-01-16T00:45:37
What happened behind the scenes this holiday shopping season? Industrial researchers George Cutro and Chad Buch talk about how consumer goods travel via ship, rail and truck on their way to reta...
ListenChris Wink Brings Cool Stuff to AREA15 in Las Vegas - Where We Buy #130 from 2020-01-02T15:31:41
AREA15, Las Vegas’ new immersive entertainment, retail and dining complex is set to open in 2020. Chris Wink, AREA15's director of content and cool stuff talks about the art, experiences and ac...
ListenUrbanspace Creates Some of NYC's Most Popular Food Halls and Markets - Where We Buy #129 from 2019-12-27T17:04:50
Urbanspace has operated public markets in the UK since the seventies. In the nineties, Eldon Scott, President of Urbanspace NYC took that know-how t...
ListenWhich Retailers are Sleighing Holiday? - Where We Buy #128 from 2019-12-19T15:48:31
Emily Albright Miller reveals the holiday marketing strategies of the nation's top retailers. She talks about which brand was out earliest with its holiday marketing campaign, retailer gift gui...
ListenHow Department Stores Can Be Relevant (with Dana Telsey) - Where We Buy #127 from 2019-12-16T16:34:41
Retail expert Dana Telsey discusses the successes and challenges for Macys and JCPenney. Meanwhile, the new Nordstrom flagship in Manhattan offers restaurants, services and even a shoe bar. Is t...
ListenCityRetail 2020 - Where We Buy #126 from 2019-12-05T04:39:48
James and Taylor dig into the latest trends in the hottest shopping streets in North America. Streetwear brands are moving into prime urban corridors, city governments are beginning to make cha...
ListenMistakes Lawyers Make - Where We Buy #125 from 2019-11-22T14:45:46
Stephen Messinger is a lawyer with decades of experience in retail real estate. He relays some of the top mistakes that lawyers and clients make when negotiating retail leases. While his example...
ListenFitness Invigorates Shopping Centers - Where We Buy #124 from 2019-11-14T18:29:26
In this golden age of wellness there is an unprecedented demand for new places to work out and get fit. Keisha Virtue dug deep into this trend. She examined over 6,000 fitness leases signed sin...
ListenNeighborhood Goods Refines and Revises as it Expands in NYC - Where We Buy #123 from 2019-11-01T13:14:04
Neighborhood Goods is a store, a brand activation, a restaurant an event center and more. And now it's expanding. Since we last spoke with CEO Matt Alexander, two new locations have been announ...
ListenEarls Adapts Its Upscale Casual Dining Concept to the Tastes of Each City - Where We Buy #122 from 2019-10-24T04:30
Earls has 68 locations in North America with more to come. Sharilyn Mason and Mark Hladik discuss the challenges a Canadian chain faces when opening locations in the U.S.; how Earls has adapted ...
ListenIndigo, the Cultural Department Store - Where We Buy #121 from 2019-10-17T04:30
Indigo operates 89 cultural superstores under the banners Chapters and Indigo and 113 small format stores. Jim McLellan, Vice President of Real Estate, discusses the Canadian retailer's cautiou...
ListenCanada's Malls Are Still Growing Sales - Where We Buy #120 from 2019-10-11T02:18:28
Craig Patterson, Editor-in-Chief at Retail Insider, watches retail more closely than just about anyone in Canada. He talks about the country's top malls, including Yorkdale in Toronto and Park R...
ListenLighting Design in Retail - Where We Buy #119 from 2019-10-03T15:15:38
Seth Bernstein has designed lighting for brands like Louis Vuitton and Nike. He also does television work for shows like Saturday Night Live. Seth describes how light played a role in brand expe...
ListenSo You Want to Build a Food Hall? - Where We Buy #118 from 2019-09-13T14:29:13
Marge Cafarelli developed the Santa Barbara Public Market in downtown Santa Barbara. After the initial opening, she had to make big changes in order for the food hall to be accepted by the local...
ListenHow Long Will You Wait for A Coffee? - Where We Buy #117 from 2019-09-06T12:51:39
Foodservice consultant Richard Moulds talks about how people's expectations around food are changing and what that means for owners of commercial real estate. He describes a diverse set of examp...
ListenBank Branches Change With the Times - Where We Buy #116 from 2019-08-29T14:53:56
Jim Ernst has been working in real estate for financial institutions since 1993. He talks about how bank buildings have changed, from imposing institutions with big vaults to smaller spaces fitt...
ListenFair Harbor Makes Surf Shorts from Recycled Bottles - Where We Buy #115 from 2019-08-23T02:52:28
Fair Harbor makes shorts and swimwear out of recycled plastic bottles. COO Jon Drenckhahn talks about the brand's collaboration with UNTUCKit, popup shops and the potential for permanent stores ...
ListenShop Design for Harry Potter, The Beatles and MoMA - Where We Buy #114 from 2019-08-10T02:35:10
Callum Lumsden and his firm have designed shops at some of the world's great cultural attractions, including MoMA in New York, the Tate Modern in London, the Harry Potter shop at Platform 9 3/4 ...
ListenToronto's Assembly Chef's Hall - Where We Buy #113 from 2019-07-25T19:43:24
Assembly Chef's Hall opened to great foodie fanfare in early 2018. Managing partner Andreas Antoniou gives a tour of the Toronto hall and introduces some of its chefs. He explains how the right ...
ListenBatch Turns For-Sale Homes into Retail Stores - Where We Buy #112 from 2019-07-19T15:02:33
Lindsay Meyer, CEO and Co-Founder of Batch says that many homes for sale could become mini stores. When you buy the house, you can buy the couch and the kitchen table too.
James Cook is t...
ListenGhost Kitchens are Coming - Where We Buy #111 from 2019-07-12T14:49:21
Meredith Sandland, COO of Kitchen United explains how the company plans to build virtual kitchens in cities across the U.S.
Inspired by the mall-based season three of Stranger Things, we ...
ListenMeow Wolf Brings Art to the Mall and More - Where We Buy #110 from 2019-07-04T04:30
Cofounder and CEO Vince Kadlubek explains how Meow Wolf plans to bring art to the people, with amazing immersive interactive art installations. They will act as the anchor for a shopping center ...
ListenSupermarket Bars and Robot Rovers - Where We Buy #109 from 2019-06-27T04:30
Liz Williams, a founder of the Southern Food & Beverage Museum, talks about how the original retail house brand started and the firs...
ListenRed Packets, Social Sharing & Uncommon Partnerships - Where We Buy #108 from 2019-06-20T04:30
Deborah Weinswig, founder and CEO of Coresight Research gives her perspective from working with retailers as they cross the border between the U.S. and China.
- What U.S. shopping ce... Listen
Holograms Can Sell You a Car - Where We Buy #107 from 2019-06-13T20:42:04
Large realistic computer-driven holograms are popping up in places like jewelry stores, car dealerships and the Mall of America. James visits Ashley Crowder, Co-Founder and CEO of Vntana, a comp...
ListenA New Tool to Engage Shoppers - Where We Buy #106 from 2019-06-07T02:03:24
Eileen Hanson, the Director of US Marketing at Unibail-Rodamco-Westfield joins Zach Goldstein, CEO of Thanx to talk about their newly launched shopper loyalty program. Unlike other loyalty progr...
ListenEscape to the Happy Place - Where We Buy #105 from 2019-05-30T18:31:16
Jared Paul launched the first Happy Place pop-up in Los Angeles in 2017. The instagrammable exhibit featured a series of immersive installations, including the world's largest confetti dome and...
ListenFoxtrot is a Curated Corner Store that Delivers - Where We Buy #104 from 2019-05-24T20:02:39
James Cook talks with Mike LaVitola, CEO and Co-Founder of Foxtrot. It's a neighborhood corner store with both curated in-store shopping and one-hour deliver...
ListenWhy Do We Go Shopping? - Where We Buy #103 from 2019-05-10T15:53:18
Javiera Pierattini wants to know what motivates people to go shopping. James does his best to tackle this question.
James Cook is the director of retail research in the Americas for JLL. ...
ListenEntertainment, Food and Retail in Downtown Orlando - Where We Buy #102 from 2019-05-02T20:19:23
Justin Greider and Brandon Delanois lead a tour of Downtown Orlando. They talk about the history of the Church Street district, residential growth in the city and they visit the construction sit...
ListenNew Stores (and Stories) in Center City Philadelphia - Where We Buy #101 from 2019-04-25T04:30
Paige Jaffe gives a retail tour of Center City Philadelphia, where many say the food scene rivals that of New York. She explains how some simple zoning modifications have made for big changes in...
ListenConstant Reinvention at Scottsdale Fashion Square - Where We Buy #100 from 2019-04-19T19:42:37
Before it was a shopping center, the place where Scottsdale Fashion Square now stands was just a stretch of Arizona desert with a drug store on it. Back then, the only reason to go to a store wa...
ListenA Changing Tenant Mix at Downtown Disney - Where We Buy #99 from 2019-04-04T15:38:03
Downtown Disney in Anaheim, CA is one of a handful of shopping centers around the world that is attached to one or more theme parks. The idea is to keep vacationers spending money even after the...
ListenWhat Does a Retail Real Estate Broker Do? - Where We Buy #98 from 2019-03-22T18:43:16
For retailers looking to open more stores or shopping center owners looking to attract new tenants, the job can quickly get complicated. That's why many of them turn to real estate brokers, outs...
ListenAxe Throwing, Arcades, VR and Escape Rooms - Where We Buy #97 from 2019-03-15T13:40:58
Jennifer Dimaano talks about the growing crop of bars and entertainment places coming to shopping spots and city centers near you. Justin Greider explains how this trend is nothing new in Florid...
ListenHow Retail Leasing Agents Find Tenants (with Beth Azor) - Where We Buy #96 from 2019-02-28T05:00
Beth Azor started her career cold-calling prospective tenants. Today, she owns and manages six shopping centers and travels the country training retail real estate agents. Known as the Canvassin...
ListenTwo Bit Circus is a Micro Amusement Park - Where We Buy #95 from 2019-02-14T05:30
CEO of Two Bit Circus, Brent Bushnell is busy looking for future locations for his micro amusement park. What started as a company that built ephemeral experiences is now a permanent physical c...
ListenIn Retail, People are Still Better than Robots - Where We Buy #94 from 2019-02-07T05:30
Elizabeth Segran is a staff writer at Fast Company. She says that people don't want robots in their lives nearly as much as executives think they do. A recent Oracle consumer study appears to suppo...
ListenNeighborhood Goods is a New Type of Department Store - Where We Buy #93 from 2019-01-31T05:44:47
Matt Alexander, CEO and co-founder of Neighborhood Goods, talks about how his store's rotating collection of paid brand activations represents a new take on the department store experience. Fallon...
ListenCandytopia is an Instagram (and Retail) Wonderland - Where We Buy #92 from 2019-01-17T05:30
Candytopia is a traveling interactive installation with candy art galleries, flying unicorn pigs and a marshmallow tsunami swimming pool. It's an Instagram hot spot. It's a utopia for candy lovers....
ListenGuesst Helps Brands Pop-Share - Where We Buy #91 from 2019-01-10T05:30
It seems like every retailer is experimenting with pop-ups. But Guesst wants them to forget pop-ups and instead pop-share. CEO Jay Norris explains how his company acts as a matchmaker between store...
ListenFourpost Curates Shops, Eateries and Events - Where We Buy #90 from 2019-01-03T05:30
Mark Germezian, founder and CEO explains that Fourpost is not just a single store, but rather a collection of stores, an event space and an eatery. He talks about how Fourpost works with individu...
ListenWinky Lux Cosmetics Created an Instagrammable Experience Store - Where We Buy #89 from 2018-12-27T05:30
Natalie Mackey, co-founder and CEO of Winky Lux, creates "lux cosmetics at drugstore prices." She talks about the growth of Winky Lux and the burgeoning "masstige" beauty segment. Bricks-and-mortar...
ListenM.Gemi Partners with Small Italian Shoe Workshops - Where We Buy #88 from 2018-12-20T05:30
Ben Fishman, founder and CEO of M.Gemi, talks about how the retailer partners directly with small Italian workshops to quickly produce high quality shoes. He also details how permanent and temporar...
ListenNike's House of Innovation & FAO Schwarz in NYC - Where We Buy #87 from 2018-12-16T15:52:02
FAO Schwarz, the iconic 5th Avenue toy store closed its doors in 2015. But a new 20,000-square-foot version has opened at 30 Rockefeller Plaza. Join James Cook, Taylor Coyne and Garr Herring as th...
ListenDigging Into Food Delivery Apps - Where We Buy #86 from 2018-11-29T05:30
Online food delivery marketplaces like Grubhub, Uber Eats and DoorDash promise the food from your favorite local restaurant in the comfort of your home. Yet most people know little about how these ...
ListenShopping with Millennials & Gen Z - Where We Buy #85 from 2018-11-15T21:58:44
Alina Díaz of Cassandra explains the differences between Millennial and Gen Z shopping habits, why young shoppers prefer stores in side streets over high streets, how human connection is still impo...
ListenBreakfast at Betty's: Dining & Drinking in Clothing Stores - Where We Buy #84 from 2018-11-08T05:30
James Cook goes to Soho in London's West End to visit apparel stores that also sell food and drinks. Ken Higman leads the tour of Toms Shoes, Arket and Sweaty Betty. Alina Díaz of Cassandra explai...
Listen"Crazy Days" in Helsinki Retail - Where We Buy #83 from 2018-10-25T12:55:32
Kaisu Pienimäki and Tero Lehtonen give James Cook a crash course in Finnish retail. They visit the flagship Stockmann department store in the midst of “crazy days” (Hullut Päivät), a mega sale akin...
ListenE-commerce Retailers Plan 850 Physical Stores - Where We Buy #82 from 2018-10-18T12:52:38
Online retailers are opening at least 850 bricks-and-mortar stores within the next five years. James Cook talks with Taylor Coyne about the details of a new study that tracks this expansion. They ...
ListenA Holiday Season Without Toys "R" Us (with CNBC Reporter Lauren Thomas) - Where We Buy #81 from 2018-09-27T02:45:59
Lauren Thomas covers the retail beat at CNBC. James Cook catches up with Lauren about recent stories she's written, which seem to bode well for the holiday sales season.
ListenMoving from the Mall to Main Street - Where We Buy #80 from 2018-09-20T04:30
James Cook visits The Short North district in Columbus, Ohio to see how traditional suburban mall retailers can flourish in urban settings. Diane Rambo, the creative director at experience design f...
ListenThe Six Dimensions of Retail Experience - Where We Buy #79 from 2018-09-06T14:09:07
James Cook talks with Stephen Jay and Ashley Rowland at Big Red Rooster, a JLL company. Big Red Rooster is a brand experience firm. They discuss some of the findings of their Beyond Buying report, ...
ListenHow Will Subscription Services Impact Retailers? - Where We Buy #78 from 2018-08-30T13:13:45
Subscriptions for goods and services have been around for a long time, but it seems like a million more have cropped up recently. Do any of them have the power to disrupt the retail status quo? Jam...
ListenBlackbox and Union Way - Where We Buy #77 from 2018-08-23T04:30
Johnathan Ledesma, a partner with developer Project^, talks through the ups and downs of two adaptive reuse projects in Portland's West End district. Blackbox is an historic brick building, now tra...
ListenInside Portland's West End - Where We Buy #76 from 2018-08-16T20:27:02
Portland, Oregon's West End district is a place where hip boutiques, national chains, historic buildings, food carts and local restaurants all vie for one's attention. James Cook joins Patricia Rai...
ListenCan Coworking Work at the Mall? - Where We Buy #75 from 2018-08-09T06:30
Coworking tenants in office spaces are big and growing bigger. Are coworking operations a good fit for retail buildings and shopping centers? Would you work at the mall? James Cook talks with Steph...
ListenHow Back-to-School Shopping Has Changed - Where We Buy #74 from 2018-08-03T21:27:18
James Cook reveals the results of a new back-to-school survey of 1,000 parents. Elizabeth Faulkner, who is both a Boston area parent and a retail property marketing expert, talks about her own back...
ListenA Very Short History of American Retail - Where We Buy #73 from 2018-07-19T06:00
How did the concept of branding retail goods first get started? When did people start using credit cards? When did shopping become an experience? Join James Cook and Taylor Coyne as they visit Kath...
ListenArea 15 and Meow Wolf - Where We Buy #72 from 2018-07-12T06:30
Area 15 is a retail and entertainment venue under construction not far from the Las Vegas Strip. The aesthetic of the project is like Blade Runner crossed with Burning Man and Mad Max. It will be...
ListenWhy Do Some Retailers Close? - Where We Buy #71 from 2018-07-05T06:30
Retail is always churning. Some stores close and others open to take their place. James Cook talks about what causes retail churn. This episode was recorded live from the stage at Retail University...
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