Omnichannel Management in Financial Services_EN - a podcast by zeb

James Williams, Senior Consultant at zeb consulting is talking to fellow Senior Consultant Caroline Wolf about “Omnichannel management” and how change in customer behaviour and expectations combined with technological progress should lead, in a perfect world, to a seamless access to banking products via multiple channels in an integrated way.

Further episodes of zeb Sound of Finance

Further podcasts by zeb

Website of zeb