‘Banking Is Not a Commodity. It’s a Necessity’ - a podcast by American Bankers Association

For many small businesses, whose owners spend on consumer credit cards and put up personal assets as collateral, the distinction between retail and business banking is blurry. Detra Miller, a veteran of M&T Bank’s retail side, noticed this when working with female and non-white entrepreneurs.

On the ABA Banking Journal Podcast’s latest episode, Miller discusses how she pitched M&T Bank on creating a team focused on outreach to minority-owned and women-owned businesses in the Baltimore-Washington area, building bridges to these entrepreneurs and helping them understand banking and access credit. At a moment when the national focus is on financial inclusion, Miller’s work has resonated with its target audience — and been recognized by ABA with the 2020 George Bailey Distinguished Service Award.

Additional resources:

• Read a Q&A with Miller on financial inclusion.
• Read more about the 2020 ABA Community Commitment Award winners.

Further episodes of ABA Banking Journal Podcast

Further podcasts by American Bankers Association

Website of American Bankers Association