314 Outsource for Amazon - a podcast by Michael Veazey

In this episode, I talk with Omer Riaz of Urtasker.com, which helps outsource for Amazon sellers and other e-commerce businesses.







Omer Riaz started with an IT background and has worked for big consulting firms for about 12 years. His Amazon journey started about 5 years ago with his partners. Instead of figuring out all the details of being an Amazon seller on their own, they built a team in Pakistan in order to delegate tasks to them, such as listing creations, listing optimisation, PPC management, customer support, etc. Due to the support of this team, they became six-figure sellers within a year. They then decided to assist small e-commerce businesses with the level of outsourcing that Fortune 500 companies have.

Current Status of Urtasker.com

Manage over 200 businesses



Employee 165 people in 2 Offices

What is the most common problem you see with smaller sellers around outsourcing



They cannot find people to hire.

Or if they do hire freelancers, it’s difficult to find a freelance worker that is reliable that you can trust.



When Urtaskier starts new client, they do a full account audit, which is a 70 page summary. This summary demonstrates that Urtasker knows Amazon and what it takes to be a seller, which gives them a knowledge base that a freelancer may not have.





Some sellers have an issue of knowing how to delete.



What comes after the audit

After the audit, there is an on-boarding call at the front end where we propose a package of services, based on their needs, as determined by the results of the audit.



Quality Assurance and project manager, are provided free of cost

Communication level

During the on-boarding call, we also document the level of communication as desired by the client, and the time of day in which they would like to be contacted.  

Timeline

We look at the audit to see what is needed in order to understand the full scope of what needs to be done.

Occasionally reject sellers!

Once we complete the audit, if we see that they are selling products that are in low demand and high competition, we tell them that this is not going to work.



Urtasker works with sellers that are serious and want to grow, and that know how to delegate.

Services for Outsourcing for Amazon Sellers

3 kinds of skillset



Good VA

Amazon specialist - at least 2 years of experience working with Urtasker

Amazon Expert - Only a couple of people within Urtasker qualify for this position, but they are growing



Services



Product research - packages for product research, a good place to start, especially for small sellers

Listing and listing optimisation, a major part of what we do

PPC management

Customer Support - leads to reviews

Account management



We don’t offer anything that is against Amazon TOS!

Mandatory Monthly Feedback from Customers



This has helped improve services

Bringing more training

Employee performance bonuses are based on client feedback



Listings and Optimisation

There are 4 factors when we determine the listing optimisation:



Listing titles - A lot of people don’t use the whole s...

Further episodes of Amazing FBA Amazon and ECommerce Podcast, for Amazon Private Label Sellers, Shopify, Magento or Woocommerce business owners, and other e-commerce sellers and digital entrepreneurs.

Further podcasts by Michael Veazey

Website of Michael Veazey