Amazon FBA customer returns with Benjamin Chambers - a podcast by Michael Veazey

FBA Customer Returns Report-

How to get your money back as an Amazon FBA seller!

with Ben Chambers of Refund Hunter

Amazon FBA Customer Returns are a tough area to get reimbursed for because of a few factors:



* Seller initiated refunds









* Simple thing is detecting when customer been refunded and not returned product

* Hard thing is to know whether Amazon initiated the refund or the customer









* Sometimes the seller will refund things themselves



* Amazon will say - you’re ineligible for a reimbursement





* Some companies are aware of this and they also provide return labels to own warehouses NOT back to Amazon



* For them, they already know what they are doing

* Other sellers do put everything through Amazon

* Especially higher volume folks







For FBA , amazon is supposed to handle reimbursements generated by FBA customer returns.

However, if customer contacts seller directly, the seller often refunds them directly.

Issue is if that customer does not return product, amz will know seller refunded customer and won’t reimburse the seller.

Often seller will say - “Don’t worry about returning product”. But this communication is not included in reports.

Doing this yourself



* look at refund report -



reports>payments>transaction report - sort refunded orders



* fba customer returns report



Generated whenever a customer goes back

2 FCs for returns Las Vegas and Kentucky



* Also check a 2nd report - inventory event report



Unsellable inventory - getting reimbursed 

How should seller handle the mix of volume and detail?

Download stuff into a pre made excel spreadsheet

How does Refund Hunter handle the mix of volume and detail?

Their software crunches through a lot of stuff.

The report reading is the automated part.

Also have account managers who



* will double check on that

* Raise the tickets to be filed - raising Cases with Amazon



Values you add is understanding the level of understanding of a particular Seller Central employee

They see 100s/1000s  of different cases with Amazon

Ben does a lot of training

Deciphering what Amazon agents say is important

Realising which Amazon agents know what they are doing.

OFFER

Reimbursement product - charge 25% of what they get back.

How to Refund Hunter

Seller central API access

Amazon’s info and api is not always same as see on seller central

Access different reports

Handle case creation and followup

Take 25% of whatever gets reimbursed

By invoice - detailed invoice with case and reimbursement id

To explore working with Ben and his colleagues, contact Refund Hunter Here

 



For an interview with Ben Chambers on getting your FBA Seller Refunds back, CLICK HERE







Transcript

Michael Veazey

Welcome, take a collective that is fairly straightforward, the inbound shipping thing can be dealt with pretty straightforward me now even though I was being nasty about it to say politely tell us about customer returns, because I can imagine that once you include the customer, he's also a capricious beast in the mix, that it starts to get more complex.



Benjamin Chambers 1:15

So this one is, you know, the main thing is customers just not returning the products within the window f...

Further episodes of Amazing FBA Amazon and ECommerce Podcast, for Amazon Private Label Sellers, Shopify, Magento or Woocommerce business owners, and other e-commerce sellers and digital entrepreneurs.

Further podcasts by Michael Veazey

Website of Michael Veazey