Multichannel Campaign Management with Rytis Lauris - a podcast by Michael Veazey

On this podcast, Rytis Lauris will be talking about improving your multichannel campaign management using SMS, Facebook Messenger, synch with Google and Facebook Ads.


Why SMS Marketing is essential in multichannel campaign management?The SMS Click rate of 14%

600% higher order rate than email campaigns21% more via SMS campaigns

The open rate is very high as long as there is a higher level of intimacyBut it is more challenging to get permission

You need to promise not to spam themIt is very easy to unsubscribe now

Usually, people who have subscribed via SMSHow do you ascribe value to a multi channel platform?
SMS tends to be the inner circle of your brand advocates.The list will be much smaller compared to email.

So use SMS to communicate with your best customers.You can go further and connect your SMS with your support chat if you have SMS support.
Email lists - second circle Existing customers

Those just visitedFacebook or Google ads -"the third circle”
The point of the listWhy is it important to have a multi channel platform organised together?
Usually, organisations use 5 different tools to run marketing via 5 different channels.If you start 5 different camp’s via

EmailSMS
MessengerFaceBook ads etc.

You start flooding customers with messagesSo it’s really important to put all customers
How do we go from pretty much manual selling to automate?If you have 100,000s of customers, you have to have an automated system.

In some channels, you can have two-way communications,Eg messenger

Eg2 customer supportTrigger-based brings things closer to a personalised experience

Personalisation and relevance are really important. So it’s worth the effort.Starting points
Approach 1 - add one channel a=t a timeStart with say, take your email campaign and add a one-second channel.

Then add a third channel, analysis it, play with it, test it,Approach 2- Marketing Channel Strategy Combos for specific purposes
Eg SMS is a great primary channel for order followupHave a clear picture of the customer journey

Which moment?How do we get a clear picture of the customer journey?
We need to analyse our own customer data.Initially, you need to get a single customer view that is very clear.

Pick some customers and analyse them one by oneThen based on your insights, build segments

You should be able to communicate in different ways as neededPromotional messages
Transactional messagesThe classic customer journey
Most start by visiting websites  - so retention marketing starts there.The first goal is to convert them to a subscriber.

The second stage is to convert subscribers or those showing intent to buyers.The next stage is to convert from a buyer to a repeat buyer.
Funnels and automation Don’t put all your customer base on one funnel or one automation
Example of starting this processYou probably want about 15-20,000 subscribers across various channels

It also depends on how many SKUs you have in your store.The fewer you have, the simpler it is to build automation.

Sayone business is selling a few SKUs in the CBD oil markets.

Customers are pretty loyal.Those who google this product shows some decent
A visitor to subs conversion So their goal is to convert visitors to subscribers

They are playing a lot with individualised popups depends on-  time on site

Different page eg different productThe sales cycle is quite long 
6 months to reorderSo they work with ways to shorten this eg buying a product as a gift.

Usually something related to the first product - promote something complementary because the product is still being used.How to learn more from Rytis and Omnisend
Omnisend.com - can find a lot of articlesThe resources page is there too - download a lot of white papers including SMS, email stats.

Email: rytis@omnisend.

Further episodes of Amazing FBA Amazon and ECommerce Podcast, for Amazon Private Label Sellers, Shopify, Magento or Woocommerce business owners, and other e-commerce sellers and digital entrepreneurs.

Further podcasts by Michael Veazey

Website of Michael Veazey