#3 From Founding CSM to One of Many with Srajan Bhagat at Sauce Labs - a podcast by Aly Mahan

This week, Aly talks with Srajan Bhagat, recently the founding CSM at RecruiterBox, and currently a CSM of many at Sauce Labs.

He explains the differences between working in smaller and larger success teams with a more technical product, giving insights into what you can expect in different types of organizations and CS roles.

Key Takeaways
- The difference between solo and team based onboarding & CS.
- What it’s like to work in CS on a highly technical product.
- The initial questions you should ask your sales teams during handoff.
- The key tools you can use to work more efficiently.
- The types of documentation that can help with your onboarding process.

Resources
- Find Srajan on LinkedIn: https://www.linkedin.com/in/srajanb
- Find him on Twitter here: https://twitter.com/srajan821
- Wunderlist: https://www.wunderlist.com/
- Looker: https://looker.com/

Further episodes of Churn It Up: Customer Success Podcast

Further podcasts by Aly Mahan

Website of Aly Mahan