Season 4. Episode 18: Collision Course - The Ultimate Customer Experience : Julie Roehm, Chief Experience Officer and CMO at ABRA Auto Body and Glass - a podcast by Jeff Pedowitz
from 2020-09-22T21:22
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In this episode of CMO Insights, Jeff Pedowitz sits down with Julie Roehm, Chief Experience Officer and CMO at ABRA Auto Body and Glass.
Julie talks about:
What makes a great customer experience – making it personal instead of generic
Mapping the customer journey in the collision industry
The future of driving (and marketing) and what it means for ABRA’s customers
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