EP07 Marc Poulos From The Ritz Carlton to Ritz Painting Experance - a podcast by Steve Burnett (DYB Coach)
from 2017-12-20T05:00
Free DYB System PDF: http://dybcoach.link/DYBSystem
In this episode of the DYB Podcast, I get the chance to chat with Marc Poulos,
Owner and Operator of Marc Poulos Painting in the Chicago area.
Marc is a former employee of Ritz-Carlton, where he experienced first-hand what exceptional customer service looks like.
This "Customer First" mentality has heavily influenced his painting business on every level, and inspires his employees to carry it forward.
In addition, Steve and Marc discuss General Self-Development Topics, Mindset, and Hiring.
QUOTES:
"We always ask ourselves, how can we make this better?'"
"You can only be a hero to so many people - and when you have the support of the people you want to be a hero to, there's no stopping you."
"You should want to become a millionaire - not because of the money, but who you have to become in order to get that million."
"Processes make what seems difficult very easy."
HIGHLIGHTS:
[4:16] How Marc's experience working at Ritz-Carlton has contributed to the success of his business
[18:34] What are the greatest Paradigm Shifts that Marc made that improved his business
[36:30] How did Marc create the culture his company has today?
[46:11] What Does Marc's hiring process look like?
In this episode of the DYB podcast, Steve gets the chance to chat to Marc Poulos,
Owner and Operator of Marc Poulos Painting in the Chicago area.
Marc is a former employee of Ritz-Carlton, where he experienced first-hand what exceptional customer service looks like.
This "Customer First" mentality has heavily influenced his painting business on every level, and inspires his employees to carry it forward.
In addition, Steve and Marc discuss General Self-Development Topics, Mindset, and Hiring.
RESOURCES:
Earl Nightingale - The Strangest Secret
Tony Robbins - Unlimited Power
Darren Hardy - Compound Effect
Marshall Goldsmith - What got you here won't get you there
Marshall Goldsmith - How to get your mojo back
PEP (Painter's Estimating Program)
ADDITIONAL FREE RESOURCES:
Video Testimonial Checklist PDF
3 Steps To Get Leads From FB PDF
Free DYB Book (Just pay 6.95 S&H)
EP01 9 Steps to Doubling Your Business Part 1
Connect with Steve on Facebook
Press and hold to visit the page
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Further episodes of DYB Podcast
Further podcasts by Steve Burnett (DYB Coach)
Website of Steve Burnett (DYB Coach)