[Step by Step] How Does CX Address Modern Customer Expectations? - a podcast by Phillip Jackson and Brian Lange

Customer Experience is about anticipating needs. For Native shoes, leading with their values helps them to do just that. Their brand promise - to live lightly - is woven into every interaction they have with a customer. To do this, they're using blended teams to help blur the lines between online interactions and offline interactions, creating a seamless, even channel-less, view of interacting with the customer. Listen now!

Further episodes of Future Commerce: eCommerce, DTC and Retail Strategy

Further podcasts by Phillip Jackson and Brian Lange

Website of Phillip Jackson and Brian Lange