Podcasts by Future Commerce: eCommerce, DTC and Retail Strategy

Instacart for CMOs: The Four-Sided Marketplace, feat. Kiri Masters, Author of Instacart for CMOs from 2023-12-13T15:26:56.693263

The Instacart Paradox can easily confuse brands and advertisers. Instacart is part marketplace, part last-mile delivery, part advertising space, and yet not fully any of these all at the same time....

Brands and the Snyder Cut from 2023-12-13T15:26:56.681207

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[Step by Step] How Can Brands Compete with Amazon? (feat. Adam Gardner) from 2023-12-13T15:26:56.677249

94 percent of customers will blame the retailer if the delivery of their purchase goes poorly. In this episode, Adam Gardner, Director of Strategic Partnerships at Route reveals how Route gives ...

[Step by Step] Can Product Returns Build My Brand? (feat. David Sobie, CEO and Co- Founder of Happy Returns and Zach Goldstein, CEO and Founder of Public Rec) from 2023-12-13T15:26:56.673991

Product returns can be a total pain. But what if brands used their returns to actually strengthen customer loyalty? In this episode of Step by Step, David Sobie, CEO and Co-Founder of Happy Returns...

[Step by Step] How Can I Get Product to Every Customer in Two Days or Less? (feat. George Wojciechowski, VP of Partnerships at Shipbob and Babs King, Founder and CEO at Fleo) from 2023-12-13T15:26:56.670351

Consumers want instant gratification from their purchases and sometimes it can feel really intimidating to even try to attempt matching the expectation of 2-day shipping. But what if we told you th...

[Step by Step] How Can I Turn Customer Segments into Personal Connections? (feat. Ben Parr, President and Co-Founder of Octane AI and Jason Wong, Doe Lashes&Wonghaus Ventures from 2023-12-13T15:26:56.666551

🎶Let’s get personal, personal...🎶 But seriously, we have this bad habit in eCommerce to turn customers into segments and numbers and forget that they’re people. Ben Parr, President and Co-Founder...

[Step by Step] Why Don’t Customers Trust a Five Star Review? (feat. Eric Smith, VP of Business Development and Partnerships at Shopper Approved and Ryan Garrow, Director of Partnerships Logical Position/Owner at Joyful Dirt) from 2023-12-13T15:26:56.662588

A perfect rating isn’t perfect. Who knew? Validation on the web has been undermined by farms and bots, and trust is harder to build than ever before. Technology can solve for some of the challenges...

Rally and The Age of Fractional Ownership (feat. Rob Petrozzo, CPO of Rally) from 2023-12-13T15:26:56.651431

Nostalgia and Monoculture

• Rob shares the story of how Rally acquired a copy of the Declaration of Independence, and their plan to make it accessible to the public
• Gen Z is g...
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[Step by Step] How Can I Wield Shipping to Acquire New Customers and Build Loyalty? from 2023-12-13T15:26:56.639013

Not a Cookie Cutter Method

• With the rise of shipageddon, shipping has become about getting products to the customer as safe and quickly as possible.
• Due to the different men...
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[Step by Step] How Can Marketplaces Leverage Shipping? from 2023-12-13T15:26:56.633667

A Different Innovation 

• “Shipping is a growth engine. The entire web is possible, all eCommerce is possible because you could ship stuff. The question is, how do you master that in ...
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[Step by Step] How Can I Utilize Shipping to Curate a Great Customer Experience? from 2023-12-13T15:26:56.597494

The Post-Purchase Experience

• Consumer expectations are almost unfair for smaller businesses. But that doesn’t mean brands can’t continue to provide a great post-purch...
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[Step by Step] How Can I Leverage 3PL and xMS to Increase Revenue? from 2023-12-13T15:26:56.594200

“It’s like shipping inception”

• Are we in a Shipping Inception or are 3PLs and 4PLs really that complicated? 
• Identifying where your customers are is key in choosing t...
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Insights Per Minute- Shopify is subsidizing R&D with its App Developers from 2023-12-13T15:26:56.586076

The Multiverse is Real 

• “Brands are like cows because it’s very easy for them to understand how things affect them, but it's very hard to see how things in the world affect others.”...
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What does a CDP do? Provide Real Time Relevance at Scale (feat. Josh Francia, CGO of Blueshift and Houman Akhavan, CMO of Carparts.com) from 2023-12-13T15:26:56.582196

“OMG CDP” 

• Wait. What exactly is CDP? Customer Data Platform.
• Wielding CDP well means brands can provide a freaky-personal experience for customers.
• Customers will f...
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“Spoiled For Choice”: Acquisitions and Roll-Ups for Amazon FBA and DTC (feat. Keith Richamn, Co-Founder and CEO of Boosted Commerce) from 2023-12-13T15:26:56.569177

“FBA” - Fruit by the Acre? More like Fulfillment by Amazon

• Boosted Commerce is an eCommerce platform working to distribute the most up-and-coming brands on a global basis.
• “...
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ASMR and the SaaSification of Experience (feat. Gary Benerofe) from 2023-12-13T15:26:56.558503

On Headless, Influencers, and Live Streaming

• What does digital marketing attribution look like if there are no cookies? And what are people doing in response to this? Frantic behavi...
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“Millennial Golden Corral”, Expo East, and FOMO in DTC CPG (feat. Kendall Dickieson, DTC and CPG Nerd) from 2023-12-13T15:26:56.543478

“If only there were a way to sample new products... in a warehouse of some sort?”

• If you’re not an influencer or active on social media, how can you sample a product as a consumer? ...
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Jingle All the Way- Welcome to Q4 from 2023-12-13T15:26:56.539012

Being an Informed Consumer Requires Recognizing Disinformation 

• Searching the web can be a bit confusing these days with the addition of third party sellers, in a recent Washington ...
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Introducing Infinite Shelf: Can We Stop Being So Binary?!? from 2023-12-13T15:26:56.494597

Having Conversations That Don’t Exist in Other Places

• Welcome to Infinite Shelf, a human-centric show designed to help explore what it takes to make brands, products and services hi...
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A Transaction Isn't an Exchange of Goods (Feat. Romain Lapeyre, Gorgias) from 2023-12-13T15:26:56.490501

Superseding Customer Relationships 

• "Relationship supersedes brand" is a phrase that we've often said on the podcast, but Phillip is calling this into question.
• A transactio...
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“A Flat Line Isn’t a Flatline” — a BFCM Recap from 2023-12-13T15:26:56.478044

The Way We’re Shopping Has Changed Forever 

• When looking at Black Friday/Cyber Monday recaps, retail analysts and reporters drew a little bit of a flat line
• Brands are seein...
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2022 Predictions: Back to the Future from 2023-12-13T15:26:56.466972

Predicting the Ecom, DTC, and Tech winners and losers of 2022

• It’s a new year and spoiler alert…Brian still loves Costco. He’s actually banking that it becomes the biggest retail wi...
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Successful Leadership Requires Passion AND Discipline (feat. Jeremy Cai, Italic) from 2023-12-13T15:26:56.287845

You’re Either Alive or Dead

• Jeremy Cai is the founder of Italic, a leading marketplace that offers the highest quality products at the lowest prices by connecting consumers straight...
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Recapping Shopify Editions (Feat. Gil Greenberg, Checkout Promotions) from 2023-12-13T15:26:56.268756

Today founder of Checkout Promotions, Gil Greenberg, is joining the show. We recap Shopify Editions, the transformation of the Shop App, the overcrowding of the developer ecosystem, and  how to ...

[Step by Step] How Do I Move From a Project Mindset to a Program Mindset? (Feat. Jon Reily, bounteous) from 2023-12-13T15:26:56.186249

For our 4th episode of Step by Step Season 8, we’re covering how you can take your brand from having an eCommerce project mindset to a program mindset. Jon Reily from bounteous is here to chat a...

[Step by Step] What Exactly Is the Value in Headless Commerce? (Feat. Tyson Graham, Vue Storefront) from 2023-12-13T15:26:56.183137

Welcome to the LAST episode of Step by Step Season 8! We’re wrapping up the series with Tyson Graham, and will be covering the nuts and bolts of what makes headless interesting.  Listen now!

Funereal Commerce from 2023-12-13T15:26:56.176559

“Death eventually comes for us all, why not buy your casket direct and save a bunch of dough?” Today we dive into the digital transformation that has taken place in death care, and how funeral h...

The Shift From Growth to Profitability from 2023-12-13T15:26:56.168860

What’s the biggest addiction in eCommerce and how in the world can it be solved? It’s discounting and couponing! Fondue has a solution that has been shown to increase revenue, boost profits, and...

[Step by Step] It Takes a Community from 2023-12-13T15:26:56.159848

When should I use open source software and how do I build on top of it to create the unique and differentiating elements of my business where I am right now? How can open source create community...

[STEP BY STEP] The"B-Word" from 2023-12-13T15:26:56.156456

We all hate the B-Word (budgeting). How do you set yourself up for success when you enter into a project using open source? How do you make sure you have guardrails going into this so that you c...

[STEP BY STEP] Managing Complexity from 2023-12-13T15:26:56.153340

Because open source is so flexible, it can be such a powerful tool. But how do you manage the complexities of all that is possible and steer clear of overbuilding? How do you stay focused with a...

[STEP BY STEP] Platforms Don't Solve Problems, People do from 2023-12-13T15:26:56.150379

Open source software is such an important part of how the whole world is run, and it takes a community to build it. In fact, so much has been built up to this point, that everything new that’s c...

eCommerce is Violence from 2023-12-13T15:26:56.145381

On today’s episode, Philip and Brian discuss their recent issue of The Senses, as well as some tips for preparing for the Black Friday/Cyber Monday season. They also talk about the recent releas...

Fingers and Scissors: AI Product Photography Feat. Sofiia Shvets, Founder&CEO of Let’s Enhance io and Claid AI from 2023-12-13T15:26:56.090686

AI advancements are changing the landscape of product photography in many industries, including eCommerce. There are many exciting use cases and possibilities and also some snags that the AI wor...

The Twelve Days of Future-mas from 2023-12-13T15:26:56.081235

What a year 2022 was. Let’s recap it together, shall we? Phillip and Brian look back on the most popular episodes, articles, and happenings at Future Commerce and tease a lot about what is comin...

[STEP BY STEP] How Do I Keep My Business Lean? from 2023-12-13T15:26:56.063696

We’re in Season 11 of Step by Step and this season, we’re focusing on architecting your business for a dream exit. We’ve partnered with OpenStore to bring you stories from real founders who have...

[STEP BY STEP] What is the Role of Solid Fundamentals in Scaling My Business? from 2023-12-13T15:26:56.060264

We’re in Season 11 of Step by Step and this season, we’re focusing on architecting your business for a dream exit. We’ve partnered with OpenStore to bring you stories from real founders who have...

[STEP BY STEP] What is the Importance of Storytelling? from 2023-12-13T15:26:56.056010

We’re in Season 11 of Step by Step and this season, we’re focusing on architecting your business for a dream exit. We’ve partnered with OpenStore to bring you stories from real founders who have...

These Trends are Trending: Forecasting in the age of the trendscasting industrial complex from 2023-12-13T15:26:56.043303

From COVID trends to worldwide annual forecasting across various industries, Ci En Lee and team have been compiling and curating helpful content and sharing with the world. Listen now and be rem...

TikTok Organic Can Lead Product Innovation from 2023-12-13T15:26:56.012135

Is it possible to find a gap in the market and find your own creative ways to authentically fill it? What are some ways to leverage social media interaction in ways that really build loyal, long...

Ignorance Plus Desperation from 2023-12-13T15:26:55.992889

How do you find out what your customers are afraid of and what they already want? What has it been like for Aaron to go from being the long form guy at previous companies to now creating short f...

[STEP BY STEP] What is the Importance of Consolidating my Technology? from 2023-12-13T15:26:55.969216

This season on Step by Step, we are asking what does “seamless” mean to my eCommerce business and how do I demystify that in a way that helps me select the right solutions and softwares that mak...

[STEP BY STEP] What Frameworks Should I use to Qualify Good Software for my Business? from 2023-12-13T15:26:55.962703

This season on Step by Step, we are asking what does “seamless” mean to my eCommerce business and how do I demystify that in a way that helps me select the right solutions and softwares that mak...

The Caregiver's Mission from 2023-12-13T15:26:55.957569

For a customer to have a seamless experience while dealing with grief and trauma requires exceptional service and unbelievable logistics infrastructure. They need care. For the three founders at...

Our Sh*tty Robot Future from 2023-12-13T15:26:55.925605

In this episode, we are bringing to you a new old piece of content that is more relevant today than it has ever been as we just celebrated our 2023 edition of Visions, our annual Audio-Visual Tr...

"Blimp Commerce" from 2023-12-13T15:26:55.898050

What is the often-overlooked marker of body data?

• {00:08:55} - “The culture of commerce right now is participatory and people right now are building on each other's ideas so rapidly...
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The Steadfast Hero from 2023-12-13T15:26:55.890751

The Hero is the aspirational archetype that inspires and motivates with optimism and strength. Heroes are there for us, offering security and a reason to be better tomorrow than we are today. Listen

HalloThanksMas is Upon Us from 2023-12-13T15:26:55.861811

The holidays are upon us. Or are they? Well, the holiday merch is on display already in August. How has Black Friday/Cyber Monday evolved and what do vendors and merchants do to keep up and meet...

[DECODED] The Key Roles of Product Development from 2023-12-13T15:26:55.854106

This season on Decoded, brought to you by BigCommerce, we're going to break down the ways that winning brands build and launch new products, how decisions are made, how goals are set, and how an...

The Relatable Everyman from 2023-12-13T15:26:55.847134

Everyman brands may have amazing stories, great products, and incredible people behind them, but they aren't trendy. We do tend to forget how important they are and how different life would be w...

Consumer Muses&Strategic Innovation from 2023-12-13T15:26:55.839990

Phillip and Brian, AKA Clarks stan, are joined live at eTail in Boston with the Chief Marketing and Digital Officer at Clarks, Tara McRae, as she shares about what she believes the future of com...

[DECODED] Great Products Begin with Customer Service: Redefining CX Across Industries from 2023-12-13T15:26:55.810453

This season on "Decoded," presented by BigCommerce, we'll delve into the intricate processes behind successful brands. Discover how they conceptualize and debut new products, set their objective...

The Lover’s Drive from 2023-12-13T15:26:55.803786

The Lover is brave enough to go against convention, driven by the need to connect with another. They are positive and courageous, bringing out the best in others and seeing love as a universal f...

"I Do Not Consent to Your Livestream"- Rapid AI Adoption and Its Effects on Commerce from 2023-12-13T15:26:55.796528

With AI-generated content becoming so prevalent, it’s sometimes harder to tell what is real and what is fake. How does this change the way people invest in search, and what kind of ramifications...

Commerce is Counterculture? The Rise of the Critic Class from 2023-12-13T15:26:55.790321

This season on VISIONS will explore the content of VISIONS: Volume IV by Future Commerce. VISIONS is an audio-visual Annual Trends report that examines the changes in culture and commerce and th...

The Collapse of Convoy from 2023-12-13T15:26:55.770198

"Everything's dopamine-centric" and today we explore how the industry of logistics and eCommerce are no different. PLUS: Kris Gösser join us to discuss the rise and fall of Convoy. Listen now! Listen

[DECODED] Additive to the Cart: CRO Decoded from 2023-12-13T15:26:55.763294

This season on "Decoded," presented by BigCommerce, we'll delve into the intricate processes behind successful brands. Discover how they conceptualize and debut new products, set their objective...

The Rise of Workflow Automation: The ServiceNow Agency Opportunity in the Enterprise from 2023-12-13T15:26:55.727850

The shift towards low-code platforms like ServiceNow has changed the landscape for service agencies, requiring them to adapt their approach and focus on specific solutions. Phillip and Brian sit...

Who Participates in the Multiplayer Future? from 2023-12-13T15:26:55.707383

Phillip sat down with Deana Burke for the 100th episode of the Boys Club pod. They talk the Multiplayer Brand and some of the Future Commerce thinking about what makes eCommerce special and how ...

Boys Club v. Future Commerce from 2023-11-24T12:00

Phillip and Brian sit down with Natasha and Deana, Co-Founders of Boys Club and mavens in the web3 and crypto world. They discuss what place legacy brands have in web3, what the challenges are f...

The Power of Generosity in Commerce from 2023-11-17T12:00

The boys are back for a round of musings on the impact of Ozempic and Kim K’s marketing genius! And then, Brian sits for a live interview at Retail Summits with Mike Beckham, CEO and Co-Founder ...

When Selling Out is Buying In from 2023-10-31T11:00

The world’s most recognizable brands employ artists and storytellers to preserve their legacy.  Today, on Episode 2 of the second season of VISIONS, we're going live to the VISIONS Summit, recor...

“Decoding” the Gartner Magic Quadrant from 2023-10-27T11:00

We love a good chart, and every year, Gartner provides us with one that gets a *lot* of buzz. In this episode, Aaron Sheehan joins Phillip to unpack and unlock the mysteries and myths of the Mag...

Constraints and Limitations from 2023-10-20T11:00

Phillip and Brian discuss current events and news in the eCommerce space, Phillip reveals how he likes long walks with ChatGPT, and what if Brian was right all along about AI Butlers? 

Wha...

Maximizing Competitive Intelligence from 2023-10-13T11:00

This week we dive into competitive intelligence: what are your rivals up to, and how does it affect you as a brand leader? Josh Wilson, CEO of Particl, reveals how observing competitors and smar...

"An Editor-in-Chief"for Commerce" from 2023-09-29T11:00

What happens when your personal fulfillment is overshadowed by tech advancements and rapid business growth? Thomas McCutchen shares his journey of finding purpose in the realm of commerce as an ...

Frequent Flier Free-Agency from 2023-09-22T11:00

Phillip and Brian look at loyalty programs including Delta’s, which may turn Brian into a United or an Alaska guy, recap some compelling highlights from the All-In Summit that Phillip went to, a...

The Daring Creator from 2023-09-20T11:00

The Creator naturally tears down and rebuilds, moving toward positive change. A tenacious visionary and a dreamer who pursues their goals with unwavering dedication, confidence, and willingness ...

[DECODED] You Get What You Measure from 2023-09-19T11:00

This season on Decoded, brought to you by BigCommerce, we're going to break down the ways that winning brands build and launch new products, how decisions are made, how goals are set, and how an...

Pizza Commerce for a Pizza World from 2023-09-15T11:00

The nature of the digital consumer and reaching them in their region and in their context where they are is not just taking something for granted as if all you have to do is put it out into the ...

Follow the Muse from 2023-09-13T11:00

How do you listen to the customer and make decisions about the customer without making decisions for the customer? How do we talk to customers better? And how, in the midst of storytellin...

Dating, Dupes, and “Delulu:” Lovers and Outlaws from 2023-08-25T11:00

LARPing

• {00:04:06} - “The first time I published a zine was in 2015 and I was at a point of my editorial life where I really wanted to have ownership over my work, and I wanted to p...
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The Lighthearted Jester from 2023-08-23T11:00

Brands that act as The Jester appeal not to the reason and logic center of our brains, but to the emotional center of our gut. In our personal lives and in business, we often need the reminder t...

[DECODED] The Secret to Successful Product Development: From Data-Driven Decision Making to Intuition from 2023-08-22T11:00

This season on Decoded, brought to you by BigCommerce, we're going to break down the ways that winning brands build and launch new products, how decisions are made, how goals are set, and how an...

Culture is the Future of Commerce from 2023-08-18T11:00

To understand the future, you must understand culture. That’s the focus of today’s syndicated episode with our friends from eCommerce Fuel. Andrew Youderian sits down with Phillip to discuss the...

"The Balenciaga Pope" from 2023-08-11T11:00

Consumers hold more power than ever before, brands are at the center of a moment, and generative AI is creating an opportunity for people to make bigger cultural critiques. How far can you contr...

Bandwagon Bandwidth: Should Every Company Be a Media Company? from 2023-07-28T11:00

"In the future, every company is a media company." That’s hogwash, according to Tommy Walker. Tommy is all too familiar with this ideology and the pitfalls in the business of creating media and ...

The Sage's Wisdom from 2023-07-26T11:00

The Sage brings wisdom to those who inquire and mentors those who seek guidance in a kind, calm, and steady manner. They have accumulated knowledge and experience over time and are a valuable re...

Barbenheimer: Nostalgia, Retail, Recall, and Relevance from 2023-07-21T11:00

Unless you’ve been under a rock somewhere, you probably are aware of the Barbie marketing machine ahead of the major motion picture release. What does this signify as a moment in our culture and...

Looking for Love and Meaning in All the Wrong Places from 2023-07-14T11:00

Orchid Bertelsen has lived many lives in her journey from innovation to business ops. Ever heard of Nestlé’s digital human Cookie Coach, Ruth? Hint: She was heavily involved in the making of Rut...

The Way of the Outlaw from 2023-07-12T11:00

The Outlaw defies, disrupts, and brings change by paving their own way. They challenge established ways of thinking, by pioneering and innovating fearlessly. The Outlaw represents the world of p...

AI Should Empower Your Workforce, Not Replace Them from 2023-06-30T11:00

Brian Lange sat down with visionary Brian Roemmele this week, and luckily we get to listen in on a couple of hours of their conversation! Are you an AI user in the workplace? If so, Brian Roemme...

The Magician's Power from 2023-06-28T11:00

When a brand discovers the needs of their consumers and then provides them with that well, that is magic. For Keely Copeland, Founder of Second Chance Initiative, building a brand was about solv...

[INFINITE SHELF] Succession IRL from 2023-06-23T11:00

Have you checked out our other podcast Infinite Shelf yet? Here is a taste of our latest episode: Succession IRL. Listen in with hosts Ingrid Milman Cordy and Orchid Bertelsen and don't forget t...

Winner Sells All from 2023-06-20T11:00

Just in time for the release of his new book, Jason Del Rey sits down with Phillip and Brian and talks about his research in the histories of Walmart and Amazon, what he learned that matters to ...

The Brand Beyond the Box from 2023-06-16T11:00

What happens when a company is quick to make decisions based on real customer insight within a culture that celebrates collaboration between marketing and product development? You get a brand li...

[STEP BY STEP] What Does “Fully-Integrated” Mean in the DXP Era? from 2023-05-31T11:00

This season on Step by Step, we are asking what does “seamless” mean to my eCommerce business and how do I demystify that in a way that helps me select the right solutions and softwares that mak...

[STEP BY STEP] Mastering Omnichannel Integration for Seamless Shopping from 2023-05-30T11:00

This season on Step by Step, we are asking what does “seamless” mean to my eCommerce business and how do I demystify that in a way that helps me select the right solutions and softwares that mak...

[STEP BY STEP] What Does “Seamless” Mean in my eCommerce Operations? from 2023-05-29T11:00

This season on Step by Step, we are asking what does “seamless” mean to my eCommerce business and how do I demystify that in a way that helps me select the right solutions and softwares that mak...

Mockup Madness: The Gamification of the Checkout Experience from 2023-05-26T11:00

Mockup Culture is everywhere these days. We have seen things from Wes Anderson Star Wars to Gucci Spring lookbooks created in MidJourney, the possibilities are truly endless. Join Phillip and Br...

A Hero's Journey from 2023-05-24T11:00

What does it take to build a brand that stands out as a Hero? How does the Hero’s story inspire us and bring about positive impact in the world around us? Listen now as Ju Rhyu shares with Phill...

Navigating Legal Landmines from 2023-05-19T11:00

Any business comes with risks, and there are many legal issues around advertising that can become major if a brand doesn’t have arms around what those are and how to avoid them. From differing t...

Breaking the Hedonic Treadmill from 2023-05-12T11:00

Joy Howard's Early Majority is defying conventional eCommerce norms by building in public with their community. In this episode, learn about Joy's ethos for redefining brands with a “punk rock e...

“23 Metrics That Matter” from 2023-04-28T11:00

The guys sit down and hear from Kiri Masters about her newest report, Fit For Purpose: 23 Next-gen DSP Metrics That Measure What Matter, and the incredible insights found within. As always, Kiri...

The Future of eCom is Dead Celebrities from 2023-04-21T11:00

The way that we buy is changing dramatically. Folks make less concerted purchases of a higher order value based on this really brief calculus of what kind of a product it is, where you are in yo...

Leveling the Playing Field for U.S. Small Businesses from 2023-04-14T11:00

What do you do when there is an area in public affairs with either fast change or major conflict happening? You send in the sophisticated research team Mark Drapeau leads and find out what is go...

How Thingtesting Became Yelp for DTC and CPG Brands from 2023-03-31T11:00

What role do reviews have in building a business and how can they aid in building community? What is the value of print versus in-person events and the typical stream of digital content? Listen ...

"The Digital Natives are Analog-Curious" from 2023-03-24T11:00

Today we cover the absence of a modern media format war and the reemergence of convergence devices. PLUS: What is the key to building a better future for your brand? According to Peter Karpas, C...

Ideation Platforms Enable Creativity from 2023-03-17T11:00

As we sit in the middle of conference and expo season, we chat with Alicia Esposito about what she is excited about in retail right now and why, while also discussing the need for humans and com...

Healthy Cynicism, Best Practices, and the Everyman from 2023-03-14T11:00

How can we both challenge the idea of best practices while also not throwing the idea completely away? Why do we need guardrails and how do those serve the customer best? What are some shifts in...

In-store Innovation Helps the Road Runner Sports “Con-SHOE-mer” Go the Distance: LIVE from eTail Palm Springs from 2023-03-10T12:00

With so many tech options, understanding how brands can use technology in a way that humanizes the customer experience while not being afraid of “getting behind the curve” can be a delicate bala...

The Team of NO! from 2023-02-24T12:00

What about NRF and Manifest conferences prompted Kris Gösser to assert that a lot of the hardships in retail are behind us? What positive changes is he seeing in operations and logistics that wi...

Disruptors and the Defenders of the Status Quo from 2023-02-17T15:15

Revisit with us this incredibly deep discussion from December 2016 with Brian Roemmele about how voice interaction (and other tech) will revolutionize most everything and how at the end of the d...

2023 is the Year of Good Enough from 2023-02-17T12:00

Lots of thoughts and feelings and experiences after NRF this year. Alicia Esposito sat down and interviewed our very own Phillip Jackson, along with Adam Blair, to debrief The Big Show and discu...

"Shopify's Bait and Switch" from 2023-02-10T12:00

Ian Leslie returns to Industry West as the new Chief Marketing Officer after an eighteen-month sabbatical. During this time, he gained experience in the SaaS world, working with Bolt and #Paid. ...

[STEP BY STEP] How Do I Vet for My Next Owner? from 2023-01-31T12:00

We’re in Season 11 of Step by Step and this season, we’re focusing on architecting your business for a dream exit. We’ve partnered with OpenStore to bring you stories from real founders who have...

[STEP BY STEP] How Do I Architect my Business for a Dream Exit? from 2023-01-30T12:00

We’re in Season 11 of Step by Step and this season, we’re focusing on architecting your business for a dream exit. We’ve partnered with OpenStore to bring you stories from real founders who have...

The Human Use of Human Beings from 2023-01-27T12:00

Is the current shift to more machines reminiscent of the eCommerce movement, where ease of use and fewer middlemen were promised but where actually more middlemen are created? What is ChatGPT le...

Crossing the Rubicon from 2023-01-20T12:00

Even in the aftermath of difficulties within the retail and commerce world, there is a relentless positivity and excitement shared among those living and working in it. This was evident at The N...

2023 Predictions: Looking Back, Looking Forward from 2023-01-13T05:00

Some Bold Predictions

• Who are The Biggest Retail Winners of 2022? What about The Biggest Retail Losers of 2022? Are these surprises? Who will it be for 2023?
• “If there is di...
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“If You’re Building for This Moment, You’re Already Late” Feat. Calvin Lammers, Managing Partner at Rare Eye from 2022-12-23T12:00

Where are people shopping and how is that affecting how people are launching brands today? The guys sit down with Calvin Lammers to hear what he is seeing as an emerging CPG leader to get his ta...

Our Favorite Product Placements in Film, Feat. Andrea Popova, CEO and Co-Founder of Consumer Packaged Goods Directory from 2022-12-13T12:00

If only there was a directory where we can find out concise information about CPG and also a directory of agencies for brands to find. Well, there is! Listen in as Phillip and Brian discuss the ...

The Uncanny Ability to Balance Idealism and Enterprise Value, feat. Adii Pienaar, Cogsy from 2022-11-25T12:00

With the advancements in technology over the years and the prospect of advancements looking into the future, how can we make sure we are looking around and keeping our approach as one that bring...

STEP BY STEP: Make B2B Sexy Again, with Bar Geron, Balance from 2022-11-23T12:00

Balance strives to make online B2B payments something that doesn’t suck. Why is it important to take action and learn as much as you can about digitizing your business? How do you move from a “k...

STEP BY STEP: The Consumerization of B2B with Kirsten Green, Forerunner Ventures from 2022-11-22T12:00

Venture Capital has been powering brands in the modern era and has also shifted with the changing times. How has Forerunner experienced those changes over the past decade and what opportunity is...

STEP BY STEP: B2B Payments: The Final Frontier, with Paul do Forno, Deloitte from 2022-11-21T12:00

There are a million reasons why B2B payments are behind the times. In an era where margins are razor thin, businesses make irrational decisions that cause frustration and headaches for employees...

FOMO Is Not A Strategy [feat. Dr. Amy Gershkoff Bolles, Global Head of Digital and Emerging Technology Strategy at Levi Strauss and Company] from 2022-11-18T12:00

Phillip and Brian talk with Dr Amy Gershkoff Bolles about how having an innovation strategy that connects to your larger corporate strategy and a very disciplined approach, looking for opportuni...

Deepfake the World from 2022-11-11T12:00

On today’s episode, Phillip and Brian discuss e-biking and deficient snack drawers, AI and the recent developments within use cases for eCommerce, and also about that guy in Starbucks who was in...

[Step by Step] The Open Source Business from 2022-10-31T11:00

Open Source isn’t dead, actually it’s never been more alive. We’re in the ninth season of Step by Step and this season, we’re exploring the question, “is open source still viable for the modern ...

The Emotional and Spiritual Burden of Expense Management from 2022-10-14T11:00

What if the way we think about expense management and reimbursements could be reinvented? What does that look like? Listen in to learn how Divvy is changing the way business is done and making l...

"A Larger Boat in Choppy Waters"(Pattern Acquires Onsen Towels, with Nick Ling, CEO) from 2022-09-27T14:00

Pattern Brands has just announced that they’re acquiring Onsen Towels.

What was it like to see the market go from 20,000 using Shopify as a platform t...

The Quiet Builders from 2022-09-23T11:00

eCommerce is in need of a deconstructionist movement. Brands should question the norms of their behaviors and their beliefs of “best practices,” but we don’t always take time to reflect.

I...

Is Private Equity Sexy Now? feat. Magdalena Kala from 2022-09-20T11:00

Mags joins Phillip and Brian to discuss the role of Web3 and the blockchain as we enter into the new wave of commerce. Does Web3 open up a new world of possibilities for brands to interact with ...

[Step by Step] What Is the Role of Data in Improving eCommerce Experiences? (Feat. Brian Walker, Chief Strategy Officer at Bloomreach) from 2022-08-31T11:00

Want to get more from this season of Step by Step? Download our free accompanyi...

[Step by Step] How Do I Choose the Right Technology Partners? (Feat. Michael Bernard, VP of Tax Content&Operations and Chief Tax Officer at Vertex) from 2022-08-30T11:00

Want to get more from this season of Step by Step? Download our free accompanyi...

[Step by Step] How Can I Make the Business Case for My Brand to Invest in Experience? (Feat. Ryan Bartley, Founder&CSO, fabric) from 2022-08-29T11:00

Welcome to Season 8 of Step by Step. This season we’re partnering with fabric to discuss how brands can stand out from the crowd by investing in an experiential design. Tune in every day this we...

“A Level of Omnichannel That’s Never Talked About” feat. Karin Dillie from 2022-08-26T11:00

Joining the show today is Karin Dillie, coming to talk about Recurate’s newest report, all things resale, from Gen Z to Boomers, omnichannel, and more! Tune in now! 

Reclaiming Resale Listen

Web3 Provides a Mechanism for Loyalty from 2022-08-24T11:00

In this episode, we dive into some of the best moments of the last year and a half of Future Commerce as it pertains to Web3. Tune in now!

Giving Consumers Control Over Their Identity  Listen

“The Algorithm Made Him Do It” (Vibes Over Data ) from 2022-08-19T11:00

Vibe Shift, Say What?

• Brian is live from Etail East, covering what’s going on, how it went, and how far conference season has come since last year.
• We’re not talking about d...
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There’s Nothing New Under the Sun: IRL experiences are enabled digitally by web3 (feat. Seyi Taylor) from 2022-08-12T11:00

“Digital is gaining the experiences we’ve had all along IRL” — today we sit down with Seyi Taylor to chat about the online experiences we take for granted, the actual capabilities of web3, and h...

“Content Isn’t Community” (Feat. Kendall Dickieson) from 2022-07-29T11:00

Today, Philip and Brian welcome back Kendall Dickieson to chat about the creator economy, how TikTok is changing the way for brands, digital pruning, and how creation affects community. Tune in ...

[VISIONS] Episode 4: Our Sh*itty Robot Future from 2022-07-29T11:00

We live in a world that doesn’t work all the way. Is the amount of automation and machine learning and AI and even robotics that we're implementing in the world, displacing people's jobs and hav...

“The Uncorkening” from 2022-07-27T11:00

In this episode, we call into question some of the factors that have led to the decline of DTC and how pent-up frustration with products that cost more without delivering on their promise will s...

"Zuckerberg's Figma Mockups"(PLUS: A Grow NY Recap) from 2022-07-25T11:00

Phillip and Brian sit down to chat about GROW NY, YouTube Shopping, Instagram Local, and all the things in between. Listen now!

[Visions] Episode 3: Romanticism from 2022-07-22T11:00

Live from the Visions Summit in West Palm Beach, FL, the conversation in this episode is around what we call Brand Romanticism. We’ve seen such an amazing proliferation of brand. There's more ch...

Building a Web3 Company After the NFT Crash (Feat. Brandon Martinez, SNKRHUD) from 2022-07-11T16:05

Joining the show today is Brandon Martinez, Founder of SNKRHUD. We discuss the dynamic of digital goods and NFTs during a downturn in the market, and how physical events and identities are becom...

Decoded: How to Buy Software Well: The Digital Commerce Software Conundrum from 2022-06-28T11:00

Keeping up with the Jonses isn’t just for your neighbors next door, it’s everywhere in eCommerce businesses. Companies buy software based on what they see others in their industry purchasing. Fo...

“What Creators Owe To Their Audience” (Feat. Neil Shankar, Content Creator) from 2022-06-24T11:00

TikTok creator Neil Shankar joins the show today to chat about the algorithm, how brands are playing the game, power stances in commerce, and our recent Visions 2022 report. Listen now!

P...

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Economists Fight Club (The Great Reshuffle) from 2022-06-17T11:00

The $100 Pumpkin

• Brian believes that no matter if there's an economic downturn, people will always make room for food and beverage in their budget, “People don't want to come down o...
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Decoded: The Vertical Limit: Commodity vs Complexity from 2022-06-15T19:39:22

High Complexity, Low Commodity

• Online experiences have become more commoditized over time; low and no-code platforms have displaced the need for a “developer,” and instead require f...
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“Retail Media is a Direct Channel to the Shopper” (Feat. Kiri Masters, Acadia) from 2022-06-10T11:00

What if everyone is sick of drinking champagne? 

• Retail media is a direct channel to the shopper. It’s an attractive audience for brands to reach shoppers, and it's becoming really ...
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Decoded - Social Commerce: Authentic Context for a Socially Native Generation from 2022-05-31T16:15:13

Adapting to Customer Behaviors

• We used to only have one marketplace: Amazon. But social media is becoming a marketplace on its own.
• The good news: for developers, as we stan...
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Facing the Counterfactuals (How to Navigate the eCom Downturn) from 2022-05-27T11:00

A Boom to the Creator Economy?

• Counterfactuals give us a what-if thinking. It’s thinking through scenarios that haven’t happened, but what if they did? They help us analyze our past...
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The Mild Mild West (A Recap of RICE 2022) from 2022-05-20T11:00

As Promiscuous as a Gibbon

• Brian led a whole track on IRCE and helped cover tracks on personalizing your digital economy, Gen Z being underbanked, using data to fuel personalized ex...
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Decoded - Our New Composable World: Rethinking the Way We Buy and Build Software from 2022-05-10T11:00

A Natural Evolution of eCommerce

• Boris defines composable commerce as there being advantages of being the best of suite of world. You can now select the best search that fits the be...
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Decoded: “Developer to Consumer”: Metaverse, Web3 and the New DTC from 2022-04-26T11:00

The Metaverse: Innovation or Skinnovation?

• The metaverse we’re building right now is not the metaverse we’ll all end up using…if we end up using the metaverse at all.
• Don’t ...
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An Introduction to Passive Commerce from 2022-02-21T07:00:11.801353

Brian and Phillip talk about "Passive Commerce" (a phrase coined by Jason Baptiste) that describes the ability to "harvest" purchase intent by giving purchase opportunities outside a traditional sh...

Cognitive Commerce (featuring Tom Robertshaw) from 2022-02-21T07:00:11.800586

The guys sit down with IBM Watson and Cognitive Commerce Expert Tom Robertshaw to talk about the future of machine learning , artificial intelligence and tradeoff analytics.

Acquisitions, Acquisitions Everywhere from 2022-02-21T07:00:11.797999

Brian and Phillip talk about merger and acquisition activity in the digital commerce space and how it will affect the future of digital commerce.

Avoiding the Cringe (w/ Jason L. Baptiste) from 2022-02-21T07:00:11.789059

We sit with Jason L Baptiste to talk about his new startup Morsel, the future of the sharing web, wearables, passive commerce and more.

Virtual Reality for Commerce (with Saku Panditharatne) from 2022-02-21T07:00:11.784654

Our VR pundit Saku Panditharatne joins us from early morning in the UK to talk about the state of VR in 2016 and what the near future could hold.

Online Experiences IRL (w/ Dean Flynn of FoyerLive) from 2022-02-21T07:00:11.782801

Brian talks retail innovation with Dean Flynn of Foyer Live.

Possibilities with AI and Bots (with Brian Roemmele) from 2022-02-21T07:00:11.781314

Part 2/2 of a deep discussion with Brian Roemmele where he dives into more possibilities with AI and Voice.

NRF Series: "Future of SMB" (w/ Brian Moran) from 2022-02-21T07:00:11.774052

We interview Brian Moran of the IBM Influencers team to talk about the future of SMB

"Retail isn't Dead - We're Just Not Doing it Right" (w/ Nick Vu, Adidas) from 2022-02-21T07:00:11.766487

Nick Vu, Senior Vice President at Adidas Group, joins us to talk about how they're using data and analytics to transform retail.

"The Persuadables" - A Viant Study Review (w/ Richard Kestenbaum) from 2022-02-21T07:00:11.760127

A new Viant study shows that "passive commerce" can persuade customers away from CPG loyalty brands. We break open the data and go deep with Richard Kestenbaum, a Forbes Retail contributor.

The Future of Music isn't *just* Digital (w/ Asthmatic Kitty) from 2022-02-21T07:00:11.756829

The guys discuss the future of music, digital goods, ephemeral products, and how Spotify is changing our consumption behaviors and expectations. With John Beeler and Lowell Brams of Asthmatic Kitty...

Ecosystem Innovation (w/ Peter Sheldon, Magento) from 2022-02-21T07:00:11.756072

"If it doesn't add value, don't invest in it" - Peter Sheldon of Magento joins us to talk about crowdsourced ecosystem innovation, what PWAs mean for retailers, and gives his input on what the nex...

Public Policy and Net Neutrality (w/ Ambassador Daniel Sepulveda) from 2022-02-21T07:00:11.752671

Daniel Sepulveda, Former Ambassador and Deputy Assistant Secretary of State, joins us to discuss net neutrality, public policy, free trade, deglobalization, and basic income.

"Consumerism is our Religion" from 2022-02-21T07:00:11.748287

"If consumerism is our religion, then malls were our temples. Our temple now is the internet." Episode 53 is all about how Amazon owned Black Friday and while our heads were spinning they decided t...

An Anagram for Weyland-Yutani Corporation from 2022-02-21T07:00:11.742361

Creating spaces where privacy reigns supreme, Amazon does healthcare now (because of course), Whole Foods employees are crying at work

Community as a Retail Differentiator from 2022-02-21T07:00:11.689544

Community-building is powering everything from product innovation to commerce platforms. In this episode we dive into how to build a community and how to do it with authenticity. Plus: how did Kany...

"We Shouldn't Have to Wear Juggalo Makeup" from 2022-02-21T07:00:11.687900

"FREAKING PRIVACY? HOW DOES IT WORK?" We dig into the privacy impacts of advancements in facial recognition software and how it has vast impacts on Global Commerce. PLUS: Brian has a huge announcem...

"Zucchini in a Cucumber Pile" w/ Sucharita Kodali from 2022-02-21T07:00:11.685372

Sucharita Kodali of Forrester Research joins us to talk about the unfortunate demise of Toys 'R Us and her new book, "Toys 'R Bust: Reasons One of the Country’s Most Revered Retailers Collapsed". L...

"Right on Target" from 2022-02-21T07:00:11.679557

Target released its earnings just before we published Episode 80 - and our whole perspective shifted. Plus: Salesforce's Benioff is on a spending spree; Apple's major differentiator - creating prod...

"California Is Our Only Hope" from 2022-02-21T07:00:11.676344

Netflix is pioneering digital-first "Choose Your Own Adventure"-style content; because who else owns the delivery platform and the content authorship? Also: Plus-size investments are becoming more ...

Annual Predictions Episode - 2019 Commerce Trends and Technology from 2022-02-21T07:00:11.669584

Phillip and Brian deliver on their 2019 predictions - AR is here, where is it heading? Retail wages - are they rising? Brands can finally compete with Amazon - and what about Charitable Commerce? A...

"Controlling My Data Should Be a Fundamental Human Right" from 2022-02-21T07:00:11.668839

"Controlling my data will be a fundamental human right in the 2050's" Phillip and Brian recap Future Stores Miami and get deep into futurism on what the future of humanity and commerce looks like a...

"The Intersection of Preferences and Intent" (with Chris Homer, CTO @ thredUP) from 2022-02-21T07:00:11.666343

Recorded live at eTail West 2019, Brian sits down with Chris Homer of thredUP to talk about how data is assisting the "treasure hunt" in the secondhand retail market space. thredUP uses data, event...

Deep Fakes for Commerce: A New Era of Personalization for Retail from 2022-02-21T07:00:11.665548

CVS launches "Beauty Mark", its truth-in-advertising campaign; while AI is generating faces that are plausibly real. Meanwhile companies like SuperPersonal are putting customers into model try-on v...

"Shallow Fakes", Models and Robots - an Interview with SuperPersonal founder Yannis Konstantinidis from 2022-02-21T07:00:11.661721

Our analysis of "deep fakes" continues as we sit down with SuperPersonal, the technology which maps a customer's face into the stores that they shop online. Founder Yannis Konstantinidis talks abou...

"Are We Being Fairly Compensated For Our Data?" (w/ Danny Sepulveda, VP for Global Government Relations @ Media Math) from 2022-02-21T07:00:11.657347

Former Ambassador and Deputy Assistant Secretary Daniel Sepulveda joins us to talk about Privacy, CCPA, GDPR, and the fundamental right to control our own data. Listen now!

Re-Commerce® from 2022-02-21T07:00:11.649028

Our Monday update is back: "Re-commerce" players like StockX and TheRealReal have huge news this week in our continued coverage of Secondhand Commerce. Listen now!

Overcoming Choice Paralysis (feat. Claudine Bianchi, CMO at Zoovu) from 2022-02-21T07:00:11.648184

Our 2019 theme of clienteling for digital commerce continues with an interview with Claudine Bianchi, CMO at Zoovu, a Guided Commerce service which connects customer needs to products and services ...

August Bonus Episode - NRF Interview with Sheetz, Rituals from 2022-02-21T07:00:11.584796

The Attention Economy from 2022-02-21T07:00:11.583888

When brands like Outdoor Voices launch a new content platform it gets us thinking about retail-brands-turned-content-creators and begs the question: who is the winner in the attention economy? Do b...

"Meatless Mania" from 2022-02-21T07:00:11.582653

?"I love you, you love me, Barney's filing bank-rupt-cy!" PLUS: who is the vegan-curious Subway customer? Listen now!

"We're Not Selling Products. We're Selling a Way to Use Your Time" an Interview with Pattern Brands from 2022-02-21T07:00:11.576691

Nick Ling and Emmett Shine's new company, Pattern Brands, is on a mission - to create consumer brands which encourage you to enjoy everyday life and to create good habits. In this interview, we div...

Bringing Commerce Closer: Audience First (w/ Evan Moore, NBC/Universal) from 2022-02-21T07:00:11.571294

"The intersection of content and commerce" asks the question - would you buy Cheesy Blasters while watching 30 Rock? Odds are, you would. And that's the bet that NBC/Universal is placing on investi...

Monday Update: Klaviyo:BOS from 2022-02-21T07:00:11.570044

Monday update is back! Today we OWN IT. The theme of this year's Klaviyo:BOS event was to own your channel. We chat about tools like Webflow that are shortening the path from concept to launch - gi...

Tracksmith: Unapologetically Premium (feat. Matt Taylor, CEO) from 2022-02-21T07:00:11.565030

A NEW FORMAT. BOOM! In part 1 of #132: Matt Taylor created something special when he created Tracksmith. Based on heritage and collegiate styles, Tracksmith has redefined outdoor apparel in a space...

"No Money. No Sales. No Customers. Start From Absolute Zero." (feat. Megan Whitman, CDO @ Kopari Beauty) from 2022-02-21T07:00:11.564050

Brian bought 5 different mattresses and lives to tell the story. Phillip reviews DTC candle brands. Yes, really. ALSO: the guys sit down for an amazing interview with Megan Whitman, the Chief Digit...

"The High and Low Can Exist Together" w/ Jeff Carvalho, Highsnobiety from 2022-02-21T07:00:11.561204

Zine culture in the 90s bred the digital-first content brands of the 2000s, which have led to thriving online marketplaces where content begets commerce today. The best example we can think of is ...

Coming Soon: Step by Step, a New Series from 2022-02-21T07:00:11.558305

Have you ever wondered how to get funding for your retail business? Wonder no more! in a new series from Future Commerce - the number one retail podcast - we walk you through all that you need to k...

[Step by Step] Retail Funding 101 (Jordan Knapp, Jamie Oliver, Shopify Plus) from 2022-02-21T07:00:11.557342

Welcome to Step by Step, a 5-part series from Future Commerce to help walk you through how to launch and grow a successful business. This season, we're talking about funding. Today, Phillip and Bri...

How Accurate Were our 2019 Predictions? from 2022-02-21T07:00:11.551525

It's time to look back on our 2019 predictions to see how accurate we were. Death of Apple? Nope. The departure of Walmart from DTC? Yep. Acceleration of customer expectations? YES. Lots to unpack ...

What Can Retail Learn from the Performing Arts? - w/ Aubrey Bergauer, San Francisco Conservatory of Music from 2022-02-21T07:00:11.547875

Phillip & Brian are joined by Aubrey Bergauer to talk about marketing in the arts. Aubrey discusses that orchestras need to better serve the general population by making orchestral music more appro...

The DTC Echo Chamber, feat. Ingrid Cordy, Guest Host from 2022-02-21T07:00:11.540758

Ingrid Cordy is guest hosting this week's show as the group discusses topics from the pressure to overspend in the DTC realm, to the weirdest brand collabs in the retail world right now.

Consumer Spending to Follow Maslow's Hierarchy, feat. Jake Cohen, Director of Product Klaviyo from 2022-02-21T07:00:11.494109

Klaviyo's Director of Product Management joins us to talk about Klaviyo's COVID-19 response and their sudden transformation into a collaborative media organization. Using their own data and insight...

"The Fight Of My Life" feat. Christina Stembel, CEO & Founder of Farmgirl Flowers from 2022-02-21T07:00:11.489073

Christina Stembel joins Brian to discuss what the last few months has looked like from a CEO and owner of a "nonessential" business's perspective.

"Scrappier and Faster" - Using GDocs to Build Community from 2022-02-21T07:00:11.487912

Google Sheets as a "scrappy" tool for brands, eCommerce "body swaps", and making good on a promise. PLUS: we announce a new project called Nine x Nine, a new report from Future Commerce.

The Yes: App? Department Store? Personal Shopper? Well. Yes. - feat. Julie Bornstein, CEO & Co-Founder at The Yes from 2022-02-21T07:00:11.481915

What if shopping didn't have to be a total pain? Julie Bornstein, CEO & Co-Founder of The Yes, a brand new shopping app tailored specifically to each individual, joins Brian to talk about how The Y...

The Digitally-Enabled Local Business: Transitioning OfferUp’s Platform from C2C to B2C (feat. CEO Nick Huzar) from 2022-02-21T07:00:11.477597

Local commerce is making a comeback and the digital realm is crucial to its success. OfferUp strives to create a platform that enables anyone to buy and sell locally. Nick Huzar, CEO of OfferUp joi...

Announcing NBCUniversal Checkout, Feat. Evan Moore, Vice President of Commerce Partnerships from 2022-02-21T07:00:11.470805

Evan Moore, Vice President of Commerce Partnerships at NBCUniversal, joins the show to discuss NBCUniversal Checkout, a new commerce experience from NBCUniversal that merges content and DTC commerce.

“The Plan Was Always to Go Back to Membership” - feat. Jeremy Cai - CEO at Italic from 2022-02-21T07:00:11.469964

Italic is a new way of shopping - a yearly membership grants its customers exclusive access directly to manufacturers of name brands, at a fraction of the cost. Jeremy Cai, CEO at Italic joins Phil...

"Low-Cost Indulgence" feat. Mayssa Chehata, Founder and CEO at BEHAVE Candy from 2022-02-21T07:00:11.466536

Indulging in candy should be fun, not a total guilt trip. Mayssa Chehata, founder and CEO at BEHAVE joins the show to talk about building BEHAVE and being flexible in founding a business. How does ...

Capital and the Creator Economy: Two Conversations with Sari Azout from 2022-02-21T07:00:11.463968

Today, Sari Azout from Level VC and Check Your Pulse joins us. This episode is a bit unique. We recorded the first part of this interview with Sari before COVID and then sat with her again this wee...

Parade: Reimagining a Value Brand, feat. Jack Defuria, Co-Founder and Chief Digital Officer from 2022-02-21T07:00:11.462890

Jack DeFuria joins the show as he talks about founding Parade while in college with his Co-Founder Cami, how Parade approaches their brand, and the pursuit of building America's next great underwea...

The Magic of Logistics? Data and Optimization, feat. Jason Murray, Co-Founder and CEO of Shipium from 2022-02-21T07:00:11.458052

Seeing a product travel from the computer screen to doorstep can seem like a magic trick. But, nope. It's not magic, it's logistics. Jason Murray joins the show to debunk the illusion and describes...

Cooperation, Inspiration and Discovery, feat. Sherline, Founder and CEO of co-op Commerce from 2022-02-21T07:00:11.451291

We’re joined by Conner Sherline, CEO of co-op commerce, to talk about consumer acquisition, brand partnerships, cross-promotion, and how co-op is making it all happen.

"How Can DTC Brands Compete?" Step by Step Season 4 Trailer from 2022-02-21T07:00:11.450102

It’s tougher than ever to attract an online shopper. It feels like everywhere you turn, you have to spend money to acquire a customer, and then spend MORE money to earn their loyalty. How do the bi...

"2-Day is Too Slow": How Darkstore's FastAF is Delivering on the New Customer Expectation, feat. Lee Hnetika, Founder and CEO from 2022-02-21T07:00:11.441905

Lee Hnetinka, Founder and CEO of FastAF joins the podcast to talk about how FastAF is not only revolutionizing delivery but also offering its members a thoughtful, curated selection of products as ...

"Your Tool, Your Sword, Your Treasure": Corporate Leadership in the post-Trump era from 2022-02-21T07:00:11.441097

Shopify removes Trump eCommerce stores. The New York Post reports 1 in 5 Shopify sites "pose a risk to shoppers". The Amazon Halo band's infiltration into body data and how Amazon and other retaile...

The [Broken] Circle of LIfe from 2022-02-21T07:00:11.395451

Does the post-Bezos era signal a coming lack of innovation in eCommerce? Also: the “Selfie Industrial Complex”, digital dysmorphia. And — are we no longer post-truth? Are we now post-grief? Listen ...

Announcing: Casting Visions (Looking Beyond Commerce) from 2022-02-18T12:00

Announcing our newest project: Casting Visions! Future Commerce has seen an evolution, and its growing and evolving. Today, Phillip and Brian discuss the evolution of Future Commerce and what the f...

Conspicuous Consumption from 2022-02-11T12:00

Crossborder, Spotify, and The Truths of Modern Living

• “A lot of growth in retail and eCommerce is trying to sell you things that really nobody actually needs.” - Phillip
• Beh...
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The Big Show Must Go On (The Top 5 Takeaways from NRF 2022) from 2022-01-28T12:00

Phillip and Brian are back from NRF 2022 and filling you in on all the things you missed by not being there: An Amazon Go pop up, AI for the metaverse, and even some constructive feedback for what ...

Magdalena Kala:"I'm a Consumer Needs and Wants Investor"(From DTC to Web3) from 2022-01-21T12:00

“Every Company Will Be a Crypto Company”

• Mags is someone who is thinking about the future of the startup ecosystem. She’s passionate about why and how people spend their time, money...
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Relationship Commerce (Feat. Eddie Hsieh, Ordergroove and Daniel Kim, Hawaii Volcanic Beverages) from 2022-01-14T12:00

Connecting Acquisition Back to Subscription

• Hawaii Volcanic Beverages is a purpose-driven ultra-premium alkaline water and active lifestyle brand based in Hawaii.
• Ordergroov...
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Our Favorite Shopping Scenes (What classic movies teach us about modern commerce) from 2022-01-12T12:00

Living Rent-Free in our Brains

• The drop culture and the hype culture have created a much shorter attention span.
• “We trample over each other to get the goods we want.” -Phil...
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Mid-Season Highlight Special from 2021-12-31T12:00

Phillip and Brian join Ingrid on Infinite Shelf to chat about the best highlights throughout the season thus far. Tune in now!

"Pour Some Out for Old Yeller"(The Best of 2021) from 2021-12-24T12:00

"This is Not Van Gogh"

• Today we're reviewing the best of the podcast in 2021, but instead of
• Branded resale enables you to have a better understanding of how things are bein...
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“Algorithmic Secularism”: Reviewing the Big Ideas from 2021 on Future Commerce from 2021-12-17T12:00

The First Ever Future Commerce Draft

• Every person has a blind spot, and your mind fills that gap. But what are we missing? 
• “We resort to hard data or often like quantifiabl...
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The Year of Experiential Gifting (It’s All About Experiences ) from 2021-11-26T12:00

Becoming a Gift Influencer 

• Drips vs. Drops? Drips all the way. Businesses should be providing drips to their customers, constant communication. Whereas drops are the seasonality of...
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"The Internet Has So Much More Potential"- For the Risk Takers from 2021-11-19T12:00

Smart Contracts are the New Covenants 

• “All this stuff is stuff that's been out that we've been talking about for quite some time, but it's actually finding its way into the mainstr...
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No Best Practices (Feat. Alex Greifeld, No Best Practices) from 2021-11-12T12:00

Approaching Dork Mode

• No Best Practices is a blog and a newsletter on a mission to help marketers think more like operators and make sure that what they're working on is cont...
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“The Beer Distribution Game” - A Twitter Spaces Conversation (w/ Lakhveer Jajj) from 2021-10-29T11:00

Our Inability to Predict Demand 

• The National Retail Federation predicts a whopping 10.5% increase in holiday spending this year.
• Maybe supply chain issues are overblown?  Listen

The Creative and Relational Come Together (Feat. Rosa Hu, Yotpo) from 2021-10-22T11:00

Building a New Type of Relationship

• “For the future of commerce to thrive, brands must be able to own those direct relationships with their customers.” -Rosa
• In recent news,...
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In-Store is the Next Frontier for Digital (Feat. Roland Gossage, CEO of GroupBy Inc.) from 2021-10-15T11:00

The Modernity of Site Search

• We recount Brian’s visit to Aime Leon Dore’s flagship store in Soho, talk about the store design, the need for physical retail for “anchoring” the ultim...
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The Great American Mall Comeback - The Return of Mall Brands from 2021-09-24T11:00

Bankruptcy and financial peril is the rite of passage for the Mall brand.

• The return of mall brands is upon us. But how did they make the turnaround? By taking risks, for one. Partn...
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"It's Just Not Who We Are" from 2021-09-22T11:00

DTC Comes of Age in Grocery

• Grocery is one of the most complicated forms of retail that exists, leading it to be the one of the biggest forms of retail. 
• “We talk a lot abou...
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Are Industry Events Ever Coming Back? Retail X and the Sacrificial Lambs of 2021 from 2021-09-17T11:00

We examine the 2021 retail trade calendar and review Retail X, the first retail trade industry event to take place since the start of the pandemmy. ALSO: The rise of the headless platforms, Telfar ...

Report Alert: NINE BY NINE 2021 from 2021-09-10T19:28:55

Our newest consumer research and trends report is here. NINE BY NINE uncovers the nine categories, and 81 brands, which are changing our world for the better. Get on the list to get an advance copy...

Project Gigaton: The SMB and DTC Impacts of Climate Accountability (feat. Gaida Zirkelbach and Holly Lichtenfeld of SustainaBase) from 2021-08-27T11:00

Accounting Platforms for Business Data that have Climate Impact

• SustainaBase is a software program that helps manage the carbon footprint of a company, akin to an accounting platfor...
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Don't Call it a Pivot (feat. Emmett Shine, Co-Founder of Pattern) from 2021-08-20T11:00

God-Like Technology 

• Pattern is a family of purposeful brands providing the essentials to make, shape, and grow a home- the foundation of daily life.
• The times we are living...
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Bye Bye, Third Party Data Tracking (feat. Ben Parr, President and Co-Founder of Octane AI) from 2021-08-13T11:00

Facing the Cookiepocalypse

• Octane AI is the zero-party data platform for Shopify and eCommerce brands. 
• “We help stores and brands collect super valuable insights on their c...
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Modern Brands Need Waste Innovation (feat. Matt Bertulli, CEO of Pela) from 2021-07-30T11:00

Burn Your Own House Down Before Somebody Else Does 

• Pela is a waste innovation platform. Selling the world's first compostable phone case along w...
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Taking On International Fulfilment with ShipBob (feat. Casey Armstrong, CMO of ShipBob) from 2021-07-23T11:00

Building for the Future of Ecommerce Logistics

• ShipBob is a full service fulfillment platform coming out of a remarkable Series E that clocked in at $200 Million. Shi...
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Walmart Health and the Consumerization Healthcare (feat. Marcus Osborne, Vice President of Walmart Health) from 2021-07-16T11:00

Marcus Osborne, Vice President of Walmart Health joins the show to talk about consumerization healthcare, omnichannel experiences in healthcare, and what Walmart is doing to make healthcare more ac...

Millennials Think They Invented Everything from 2021-06-18T11:00

The Internet is a Literal Web

• Congratulations to friend of the show, Ian Leslie, and to Industry West for ranking on 2PM’s DNVB list and for Ado...
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Fast Isn't Solving Payments, It's Solving Identity (feat. Domm Holland, Co-Founder and CEO of Fast) from 2021-06-11T11:00

Headless Checkout

• Domm gives the story behind the creation of Fast, how a family member forgetting a password sparked an idea for easier checkouts across all platforms.
• “Our...
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[Step by Step] - Why Should I Prioritize Shipping in My Business? from 2021-05-31T11:00

It’s All About the Mindset

• Michelle McNamara joins the show to talk about the common pain points of shipping among merchants, and how the pandemic has impacted e-commerce with the s...
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“Bigger Than the Plant-Based Revolution” feat. Kevin Rutherford, CEO of Nuun Energy from 2021-05-28T11:00

The 16-Year Old CPG Startup

• Kevin shares his incredible work at Nuun Energy and their growth of being acquired by Nestlé Health Science.
• Sustainability and ESG are at the fo...
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Laser-Focused on Profitability (feat. Pashmina Lalchandani, Co-Founder of Bar&Cocoa) from 2021-05-21T11:00

Fair Trade, Fair Labor, and Sustainable Chocolate is Possible

• Shipping chocolate is challenging enough, but sourcing and housing craft chocolate from global suppliers, and creating ...
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For The Love of Content Creation - feat. Aja Singer, Brand and Strategy Consultant and Creator of For The Love from 2021-05-14T11:00

Content Creation and Open-Ended Conversations

• For the Love is a DTC newsletter covering mission-driven companies and aims to provide me...
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The Future of eCommerce Agencies is Discourse- Our past informs our future decisions. from 2021-04-30T11:00

The agency world doesn’t get enough respect

• Agencies are a necessary part of fractionalizing expertise. Legal and accounting are good examples of fractionalized professional services....
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"Headless with a Brain"feat. Bryan Mahoney, CEO and Co-Founder and Henry Davis, CEO and Chairman of Chord from 2021-04-23T11:00

The Big Pivot: From Physical Products to Headless Commerce

• The core idea of the pivot from physical products to software was the basis of our piece in Listen

"Well Made": You Need to Have a Reason Why Something Should Exist feat. Stephen Ango from 2021-04-16T11:00

Society and Audience Connection

• There’s a difference in connection with audiences—connection through logic (written) and connection through emotion (art).
• On ...
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"Building in Public"– How Building a Podcast Led to Personal Growth from 2021-03-26T11:00

Thank you for being with us for 200 episodes of the Future Commerce podcast. In this episode, we look back on how we grew up from a podcast into a retail media research startup, and how building...

Ecom for New Moms: The future of parenting at the intersection of technology and digital commerce (feat. Ingrid Milman-Cordy) from 2021-03-19T11:00

This week, Ingrid joins Phillip & Brian to talk about her impressive baby registry, different mommy personas, and how monoculture is affecting their kids.

Shopper Discovery and the Convergence of the Meta&the Physical from 2021-03-12T14:22:19

The Instacart Paradox can easily confuse brands and advertisers. Instacart is part marketplace, part last-mile delivery, part advertising space, and yet not fully any of these all at the same ti...

“Adorkable” Brands, Blands, and CARLY (feat. Ben Schott, Bloomberg) from 2021-02-19T12:00

Bloomberg’s Ben Schott wrote the story that shook the millennial-pink branding world. His article on “modern blands” opened the eyes of many who felt tired by the well-trodden aesthetic of modern m...

“The Most Sustainable Product is One That Already Exists” feat. Adam Siegel, Founder of Recurate from 2021-02-12T12:00

Adam Siegel, founder of Recurate, joins the show to chat about how Recurate is promoting retail sustainability through peer to peer resale

ShopShops Liyia Wu: “We’re Enabling a Generating of Prolific Creators” from 2021-01-22T12:00

Liyia Wu, founder and CEO of ShopShops joins the show to discuss ShopShops and the future of online shopping and how ShopShops is creating the space for the next generation of content creators and ...

Net Neutrality and the Deplatforming of Trump (feat. Danny Sepulveda - SVP Policy, MediaMath) from 2021-01-15T12:00

Danny Sepulveda, SVP of Policy at MediaMath joins Phillip & Brian to chat current events and how it affects legislation - and what this means for brands going forward.

Divergence: 2020 in Retrospect, feat. Sucharita Kodali, Vice President and Principal Analyst at Forrester from 2020-12-25T12:00

What a year it has been! Sucharita Kodali joins the show to talk about how 2020 forever changed retail and the world.

Are We Human, or Are We Just a Bunch of Sensory Inputs? What's the difference exactly? feat. Daniel Dixon, Co-Founder of Mixy from 2020-12-18T12:00

Phillip and Brian finally get together to talk Killers-branded hot sauce, how Phillip listened to conspiracy radio at 4am as a kid (and come up with a few retail conspiracy theories of their own), ...

[Step by Step] What Tools Can a Small Brand Use to Automate Customer Engagement? feat. Kaylin Marcotte, Founder and CEO of JIGGY from 2020-12-17T12:00

Kaylin Marcotte, Founder and CEO of JIGGY joins us for Episode 4 of Season 4 of Step by Step. JIGGY is a beautiful, artful, and incredibly intentional eCommerce brand that is making jigsaw puzzles ...

[Step by Step] What Tools Can Help Me to Tell My Brand Story? from 2020-12-16T13:32

In episode 3 of Step by Step Season 4, James Le Compte tells us a story of conservation and preservation, and how they have created a luxury brand around an otherwise commonplace confection — choco...

[Step by Step] How Can I Use Marketing Automation to Get More Done with Less? from 2020-12-15T12:46

How does a small-but-mighty team compete with big global brands? Bahzad Trinos tells us exactly how his passion — his obsession — for denim has helped the brand Naked and Famous rise to the top of ...

[Step by Step] How Can My DTC Brand Compete with Established Brands? from 2020-12-14T13:15

Today we kick off our 4th Season of Step by Step! In this 4-part series we'll talk with founders of small and medium-sized eCommerce startups to help you craft the ultimate multi-channel customer j...

Smelling the Roses with Sunny Chadha, Co-Founder and CEO of Venus ET Fleur from 2020-12-11T12:00

This week, Lee Greene from Future Commerce Podcast, Stairway to CEO takes over as she interviews Sunny Chadha, Co-Founder and CEO of Venus ET Fleur, as he shares his personal journey to becoming a ...

Robot Work vs. Human Work, feat Ferris Jumah, Founder and CEO of Surge.ai from 2020-11-27T12:00

What if retailers didn't have to spend precious time and massive amounts of money in research to break into a new audience? Surge is a real-time market research platform that helps brands quickly i...

[Step by Step] How to Build Sustainable CX and Avoid Burnout? from 2020-11-20T12:00

Customer support and burnout often co-exist in an organization. How do you prevent burnout and have sustainable CX, while running one of the most prestigious brands in the world? Jeffrey Newman, Ma...

[Step by Step] How Does CX Address Modern Customer Expectations? from 2020-11-19T12:00

Customer Experience is about anticipating needs. For Native shoes, leading with their values helps them to do just that. Their brand promise - to live lightly - is woven into every interaction they...

[Step by Step] How Does CX Drive Lifetime Value? (feat. Melanie Travis, CEO at Andie Swim) from 2020-11-18T12:00

How do you scale truly personal customer experiences? One-to-one CX takes time, talent, and experience. But when you train your customers to be your frontline CX team, that's where the magic happen...

[Step by Step] How to Move From a Contact Center to a Revenue Center? from 2020-11-17T12:00

"Selling is Good Service" says Kate Showalter. She should know - Kate is the Senior Director for Customer Service at Crate and Barrel, overseeing global CX for the storied retailer. Since COVID und...

[Step by Step] How Do We Evolve from Customer Support to Customer Experience? from 2020-11-16T12:00

Welcome to Step by Step Season 3 by Future Commerce, presented by Gladly.

This season of Step by Step is all about customer experience. Consumers have reimagined the customer experience, a...

Content is King, Channel is Queen, feat. Michelle Grant, Salesforce from 2020-11-13T12:00

Prime Day hit different this year - according to Salesforce’s Michelle Grant sales were up 71% at retailers “not named Amazon” this year. Yep you read that right. In this episode we dive deep into ...

There's a Nerd For That - Farfetch, Instacart, and Connecting Shoppable Experiences from 2020-10-30T11:00

While the digital shift is disenfranchising older consumers and those in lower income brackets, Instacart is launching a senior support service to help Boomers, and Aldi is offering SNAP benefits t...

The New DIY: Retail Opportunity in the Passion Economy from 2020-10-26T22:07

Today we acquire skills online, and those skills shape our purchasing habits. Our newest report dives deep into the Passion Economy, and the era of "do it yourself". We explore what this means for ...

“I Wouldn’t Allow Our Business to Become Dependent on One Channel" feat. Damian Soong, Co-Founder and CEO of Form Nutrition from 2020-10-23T11:00

Damian Soong, co-founder and CEO of Form Nutrition joins us to talk about Form and building a B-Corp brand that serves a wide audience.

A Tale of Two Recoveries: Popshelf, The K-Shaped Recovery, and Spending Power from 2020-10-16T11:00

Three years ago, Sucharita Kodali called it in episode 41. Marketplaces are on the rise. 10% of Americans are subscribed Walmart+. We talk marketplaces, the K shaped recovery, and more.

The Anti-Blands: Existential Brands and the New Dadaism from 2020-09-25T11:00

Brian and Phillip talk about the New Dadaism and existential brands they’ve been currently keeping an eye on. 

CPG: "Around You, On You, In You" from 2020-09-18T11:00

Jackson Jeyanayagam, VP of DTC at Clorox, joins us today to talk about Clorox's DTC strategy, launching a new brand for an under-served, generation segment in the marketplace, and how his past expe...

Walmart's Midlife Crisis: The Rise and Fall of Small Business in 2020 from 2020-08-28T11:00

Ingrid joins the show today while Phillip is on vacation. We chat about the impact 2020 has had on business growth (and in some cases, decline) and Walmart's new partnership which has the potential...

Pants = Tyranny: A Retail Rebirth Report Review from 2020-08-21T11:00

Pants are a social construct, just like retail seasonality. And with the “new normal,” retailers will need to adjust to new consumer habits. Phillip & Brain discuss this new rhythm of retail and mo...

Employing the Highest Levels of Integrity, feat. Nilla Ali, SVP of Commerce at BuzzFeed from 2020-08-14T11:00

Nilla Ali joins the show to talk all things BuzzFeed commerce, the affiliate model, and respond to some criticism BuzzFeed has drawn.

Rethinking Everlane on the Nine by Nine Report: Part 2 of Nine by Nine Retrospect from 2020-07-31T16:00

What makes a brand meaningful? Future Commerce sought to answer this question in our recent report, Nine by Nine: 81 Brands Changing Our World. In this episode, Part 2 of 2, Phillip & Brian sit dow...

Timeless, Thoughtful, and Sustainable, feat. Kyle Hoff, Co-Founder & CEO at Floyd from 2020-07-24T11:00

Floyd is rethinking furniture. They make near-heirloom quality that you'll want to keep - possibly forever, and they deliver right to your door. Floyd is a different type of direct to consumer bran...

Streamline and Simplify - feat. Keith Anderson, SVP of Strategy & Insights at Profitero from 2020-07-17T11:00

Keith Anderson, SVP of Strategy & Insights at Profitero, joins the show to discuss Profitero's role in the CPG and DTC world and brands' move towards building a stronger eCommerce presence.

Announcing Retail Rebirth: A Report from Future Commerce from 2020-07-16T11:00

We all feel it: the rhythm of retail has been disrupted. Current events have changed the way consumers shop and Future Commerce has partnered with Gladly to bring you Retail Rebirth: a report that ...

Stairway to CEO: Trailblazing in Style with Brian Ree, Co-Founder & CEO of DAILYLOOK from 2020-07-14T11:00

Future Commerce is proud to announce the Stairway to CEO podcast! Tune into the Stairway to CEO podcast to hear untold stories and inspiring content from innovative founders, CEOs, and other notabl...

What Makes a Brand Meaningful? A Nine by Nine Report Retrospect from 2020-07-10T11:00

What makes a brand meaningful? Future Commerce sought to answer this question in our recent report, Nine by Nine: 81 Brands Changing Our World. In this episode, Phillip & Brian sit down and reflect...

Reflections on Gladly's 2020 Consumer Expectations Report feat. Joseph Ansanelli, CEO at Gladly from 2020-06-26T11:00

Joseph Ansanelli, CEO at Gladly and friend of Future Commerce, sits down with Phillip & Brian to talk about Gladly’s 2020 Consumer Expectations report. Now more than ever, consumers expect a much m...

Fixing a Practice That Doesn't Align with Values feat. Coulter Lewis, Founder & CEO at Sunday from 2020-06-19T11:00

Did you know that lawns are the 3rd largest agricultural product? Lawn care doesn't need to be filled with pesticides and this week, Brian is joined by Coulter Lewis, Founder & CEO at Sunday Lawn C...

Announcement: Stairway to CEO Podcast Joins Future Commerce from 2020-06-17T19:30

We have some big news here at Future Commerce! The Stairway to CEO podcast is joining Future Commerce. Every Tuesday, Lee Greene, host of Stairway to CEO will bring you fresh and insightful intervi...

Pictures to Paint of a Better Future from 2020-06-12T11:00

Black lives matter. The retail and e-commerce industries can do better to "put up or shut up" when it comes to diversity. Brian & Phillip discuss how brands can leverage their voices and adopt more...

"People Aren't Buying Into A Story, They're Buying Into A Community" - feat. Melanie Travis, CEO & Founder of Andie from 2020-05-29T11:00

Just in time for the summer, Melanie Travis, CEO & founder of Andie joins the show to reflect on how Andie has needed to be light on their feet and completely change how they interact with their cu...

"Our Base Sense of Self is Heightened Right Now" from 2020-05-21T12:00

Peloton, Mirror, fanaticism, and the intersection of digital communities with real-world experiences. Featuring Ingrid Milman Cordy.

"The Beginner's Mindset is Full of Possibilities" - feat. Jai Jung Kim, Founder - Hydrant from 2020-05-15T11:00

What is it like to build a business in a crowded category AND raise Venture Capital during a crisis?

Co-founder of everyday hydration startup, Hydrant, tells us how they're navigating thi...

"The Consultation Is Not Where It Begins And Ends" feat. Ariel Kaye, CEO and Founder of Parachute from 2020-04-30T11:00

Brian sits down with Ariel Kaye, CEO and founder of Parachute Home to discuss innovation in crisis as a home goods brand.

Gen Z Founders: "Grind and Put In the Work" from 2020-04-28T11:00

Gen Z founders Lesley De La Uz of LUDU, Madison Semarjian of Mada, and Chris Meade of Crossnet join the show to discuss their journeys as some of the first Gen Z founders in the retail world.

"Customers Need Safety" - feat. Summer Jelinek from 2020-04-24T11:00

We bring Summer Jelinek on to discuss how brands are meeting customer needs in this moment while continuing to incorporate their "magic."

Wyze Leadership: "This Changes the Climate Going Forward" (feat. Anthony Potgieter, Wyze) from 2020-04-17T12:18

"I think that eCommerce only grows as we move forward, as people are being forced to realize the benefit of shopping online." Today's interview unpacks the eCommerce investment and technology adopt...

Brands x Better feat. Adam Bridegan, CMO - Rhone from 2020-04-10T11:00

"What we are Witnessing is the Humanity of Love" is a phrase that shook us in this interview. Brands like Rhone, M. Gemi, Cotopaxi, and more have banded together to raise hundreds of thousands of d...

Bright Spots Amid Chaos - eCommerce Leadership in the COVID-19 Economic Crisis from 2020-03-27T20:26

We point out some bright spots in the wake of COVID-19 and offer up our help to businesses needing to obtain grants from the SBA at this time.

Uncharted Territory: Amazon and COVID-19 (feat. Kiri Masters) from 2020-03-20T11:00

Phillip and Brian sit down with Kiri Masters to talk about how the ongoing Covid-19 pandemic is affecting the world of DTC

Make the Data Come Alive: Vision 2020 Retrospective feat. Rachel Swanson, Founder of Method + Mode from 2020-03-13T14:00

Rachel Swanson from Method + Mode joins the show to talk about her research methods and her work on our Vision 2020 report.

The Future is What You Make of It. Shape Your Future. from 2020-03-12T16:00

Hey, Phillip from Future Commerce here. I'm so glad you're listening. I want to tell you a little bit about what makes future commerce so special and different than every other e-commerce podcas...

[Step by Step] Where Does Data Fit Into My Tech Stack? feat. Dan Nephew, Director of System Operations at Lovepop from 2020-02-28T12:00

Lovepop cards balance the beauty of art and engineering. Like the balance of the cards, Lovepop's operational team also balances different tech operations to deliver the best experience to their cu...

[Step by Step] What Happens After the Buy Button? feat. Grant Van Kirk, Head of Finance at ROKA from 2020-02-27T12:00

One size doesn't fit all when it comes to your tech stack. One solution just can't serve all of the needs of a retail brand. Grant Van Kirk, Head of Finance at ROKA joins the series to talk about d...

[Step by Step] What Role Does a Tech Stack Play in Customer Retention? feat. Alida Sholl, Director of Operations at Rep Fitness from 2020-02-26T12:00

Your tech stack plays a huge role in your customer's experience. Alida Sholl, Director of Operations at Rep Fitness, walks us through some tools and strategies that Rep Fitness uses to help its cus...

How Do I Acquire New Customers? feat. Andy Zuro, President at ZLINE from 2020-02-25T12:00

ZLINE has grown to be a brand focused on innovation and providing customers with unique products. Listen as Andy Zuro President at ZLINE talks about customer acquisition strategies that benefit the...

[Step by Step] How Do I Build an eCommerce Tech Stack? feat. Scott Hill, SVP of Product at Brightpearl from 2020-02-24T12:00

In the first episode of Season 2 of Step by Step, Scott Hill, SVP of Product at Brightpearl is on the show to talk about Brightpearl, the technology ecosystem, and how this season of Step by Step i...

Buy Better: Empowering Customers to Know the Impact of a Brand (feat. Sandra Capponi - Founder, Good on You) from 2020-02-20T12:00

How much of a brand’s marketing can you trust? Are brands acting responsibly, and who is holding them accountable? Sandra Capponi founded Good on You to answer just these questions, empowering cons...

"Affiliate Is A Very Tricky Word" w/ Nilla Ali, Senior Vice President of Commerce at Buzzfeed from 2020-02-14T12:00

How can content drive the consumer journey? Nilla Ali from Buzzfeed joins Phillip & Brian to chat about the role of content and affiliate publishers in gaining consumer trust and loyalty. Listen now!

The Skill Set of the Modern CMO (w/ Ian Leslie, Industry West) from 2020-01-31T12:00

This week, Phillip talks with Ian Leslie, CMO at Industry West on topics that every CMO needs to know.

Monoculture is Dead: LIVE from NRF 2020 from 2020-01-21T12:00

Is Omnichannel really dead? How are niche brands reaching an entirely new (or not so new) generation of customers? And does Coty know what to do with Kylie Cosmetics? Find out during our LIVE NRF 2...

Vision 2020: A Future Commerce Podcast on the State of Retail, presented by Gladly from 2020-01-10T12:00

The next phase of the growth of your business will be based on your ability to plan for the changes coming over the next 10 years. Things like outsized customer expectations, online behemoths and m...

"You See the Glory, But You Don't Know the Story" w/ Audrey McLoghlin, Grayson from 2019-12-27T12:00

After the birth of her daughter, the creator of cult brand Frank and Eileen saw the world a little differently. Women are superheroes and Audrey McLoghlin wanted to create a shirt just for them. Gr...

Climate Neutral: The New Minimum Standard for Corporate Responsibility from 2019-12-20T11:30

Measure, Reduce, Offset. That's the simple formula for Climate Neutral, a new label that certifies the commitment of a brand to track, and lower, their carbon emissions. Austin Whitman and Caitlin ...

[Step by Step] How Can I Successfully Sell My Business? (Michelle Cordeiro Grant, Lively) from 2019-12-13T12:00

Welcome to Step by Step, a 5-part series from Future Commerce to help walk you through how to launch and grow a successful business. This season, we're talking about funding. Today is episode 5. Ph...

[Step by Step] What is Private Equity and When Do I Need It? (Jeremy Muras, Lion Capital) from 2019-12-12T12:00

Welcome to Step by Step, a 5-part series from Future Commerce to help walk you through how to launch and grow a successful business. This season, we're talking about funding. Today is episode 4. To...

[Step by Step] How and When Do I Raise Venture Capital? (Robin Li, GGV) from 2019-12-11T12:55

Welcome to Step by Step, a 5-part series from Future Commerce to help walk you through how to launch and grow a successful business. This season, we're talking about funding. Today is episode 3. Ph...

[Step by Step] What is Venture Capital, Anyways? (Brian O’Malley, Forerunner Ventures) from 2019-12-10T12:00

Welcome to Step by Step, a 5-part series from Future Commerce to help walk you through how to launch and grow a successful business. This season, we're talking about funding. Today is episode 2. Ph...

"Subscriptions Are a Tool, Not a Model" (w/ Mike Lackman - CEO, Trade Coffee) from 2019-11-22T12:00

Two of the smartest people we've ever had the pleasure of interviewing join the show this week! In our main interview, Mike Lackman, CEO at Trade Coffee joins the Future Commerce team to talk about...

"Local is Power" (feat. Alistair Crane, CEO @ Hero) from 2019-11-15T12:00

We all need Heroes - and Alistair Crane and recurring guest Ingrid Milman Cordy join us today to talk about how any retail business can become a Hero to their customers. PLUS: Shoptalk's own Zia Wi...

Monday Update #003: Climate Neutral, The Conscious Closet, Launch of Everybody and Everyone from 2019-10-28T21:23

Billionare heiress Veronica Chou launches Everybody & Everyone, a socially-conscious fashion brand. PLUS: FC goes Climate Neutral, The Conscious Closet by Elisabeth L. Cline, and a review of INSIDE...

Ideation as a Discipline (w/ Ishani Gujral, Madrona Venture Labs) from 2019-10-25T14:42

Jump into the world of Madrona Venture Labs! Our deep dive conversation with Ishani Gujral illuminates the ins and outs of a VC Lab. The best part: she guides a fun-sized ideation session on the f...

RXBAR CMO: "No Bullsh*t" is Never Going Away from 2019-10-18T09:00

"The best marketing is when the customer doesn't know they're being marketed to" says RXBAR CMO, Victor Lee. His statement may ruffle some feathers but the truth is that great storytelling transcen...

Environmental Data: Optimizing Supply Chain (w/ Hugh Holman, Observa) from 2019-10-11T09:00

If you thought a deep-dive on supply chain couldn't be stimulating, think again. Hugh Holman, CEO at Observa, gives us a primer on what it takes to implement retail planning and forecasting. Observ...

"Citizen Commerce: Growing Big While Staying Small" (w/ Jules Pieri, The Grommet) from 2019-09-27T09:00

Product discovery and marketplaces are all the rage right now but when Jules Pieri launched a product discovery marketplace 11 years ago she pioneered a cross-section of entrepreneurship that launc...

Traditional Brands Must Be Less Afraid to Fail (w/ Bob Meixner, Oracle) from 2019-09-23T09:00

With retail customers like Dollar Tree and White House Black Market, Oracle knows a thing or two about commerce. Their recent report, published in conjunction with CommerceNext, dives into how bran...

NO SHOW TODAY. #strikewithus #climatestrike from 2019-09-20T16:00

No episode today. Climate change is the biggest threat to the future of our lives, country, and world. Youth across the U.S. will lead a #ClimateStrike on September 20 to demand legislative action ...

Amazon: Equal Opportunity Addiction - an Interview with Kiri Masters, Author "Amazon for CMOs" from 2019-09-13T09:00

Brands and consumers alike are addicted to Amazon. In this interview Kiri Masters, Author of "Amazon for CMOs", joins us to talk about her new book launch, how brands are battling addiction to the ...

Focused Brands Find Their Audience (w/ Emily Singer, Chips + Dips) from 2019-08-30T09:00

How do brands create retention strategies centered around content to keep their customers consistently purchasing? Emily Singer, the founder of consumer brand-focused newsletter Chips + Dip, joins ...

BONUS: "Green Commerce": An Interview with Chelsea Clements, Performance Marketing @ Green Growth Brands from 2019-08-27T12:55

The Uberification of pot,CBD and having a clear strategy in a world of microtrends. Interview with Chelsea Clements, head of performance marketing at Green Growth Grands.

Shopping as Yourself Online (w/ Sabrina Abney, Mizzen + Main and David Pastewka, Drapr) from 2019-08-23T09:00

What does the perfect fit really look like? Sabrina Abney, Ecommerce Director at Mizzen + Main, and David Pastewka , Co-Founder at Drapr, join the show to talk optimizing virtual try-on solutions, ...

Monday Update: The Future Commerce Sustainability Initiative from 2019-08-19T20:13

Few updates for your Monday morning: we launched the Future Commerce Sustainability Initiative, we're publishing bonus content on the next two Tuesdays, we're at Etail East in Boston and don't mis...

"Off-Platform": Building Tools to Discover the World (w/ Jeremy King, Pinterest) from 2019-08-16T09:00

Pinterest is giving their community tools to engage in commerce, not to interact more online but to get out and discover the world around them. In this episode we interview Jeremy King, the SVP of ...

"Making a Lasting Impression in a Single Moment of Time" (w/ Charlie Cole, CDO @ Tumi and Joseph Ansanelli, CEO @ Gladly) from 2019-07-26T11:00

How do modern brands create joyful customer experiences that last a lifetime? Charlie Cole, Chief Digital Officer of luxury travel brand Tumi, Joseph Ansanelli, CEO of customer support platform Gla...

Trustwashing from 2019-07-19T11:00

We ask the question - is social activism by brands virtue-signaling or tone-deaf marketing? Listen now!

"Late-Stage Capitalism" from 2019-07-12T11:00

What are the implications of multi-generational branding? PLUS: is empowering employees the key to bolstering customer retention? Listen now!

Store Closings in Reverse (w/ Ingrid Milman, e.l.f. Cosmetics) from 2019-06-28T12:29

Ingrid Milman is back, and she has some really exciting news to share with our audience! Some retailers are actually opening more stores, and somehow Brian has never been to a Burlington. Plus- Way...

Cheap Fakes from 2019-06-21T17:03

Phillip and Brian are back to talking about deep fakes (and cheap fakes), Instagram may be having a massive influence on purchasing decisions, and is the term direct-to-consumer no longer relevant?...

"Chipotle is Woke Subway" from 2019-06-14T11:00

Brian wants to go "woke" hunting, Phillip identifies socially conscious brands, Digiday launches Modern Retail. PLUS: MailChimp creates a content division because, quote, "why not?" Listen now!

"Real Estate as a Luxury Impulse Purchase" from 2019-06-10T13:30

Instagram is powering impulse luxury purchases, Snapchat launches commerce (for influencers), IKEA rolls out robot furniture, PLUS: Stitch Fix earnings are in and the outcome might surprise you. Li...

"Challenging the Design Normative" from 2019-05-31T14:51

Bonobos is the newest to try-before-you-buy brands, Walmart is killing it, Phillip loves on ULTA (again) but not for the reason you think - PLUS a new approach to designing ecommerce experiences fo...

Is Conversational Commerce a $112B Opportunity? from 2019-05-29T03:16

What does Star Trek teach us about ambient computing? How is voice evolving? Is voice dead? And if not is it a potential $112B market opportunity? Special bonus episode COMIN ATCHA. Listen now!

"Mood Ring Garter Belts by Subscription" from 2019-05-24T14:32

One of these things is not like the other: Arby's x Birchbox, $88 rental products from Urban Outfitters and a prediction of Kohl's having a potential suitor. Listen now!

Global Accessibility Awareness Day 2019 from 2019-05-20T18:17

As Brian heads to NRF Tech Phillip pontificates on a foreseeable future where permits and certificates of occupancy are required to build shopping experiences on the web. Listen now!

"Cameras Literally Freaking Everywhere": Privacy in Exchange for Convenience from 2019-05-10T18:24

"Help, an AI fired me!" Phillip and Brian dig into the exchange of privacy as a currency for convenience. PLUS: full-body AI model generation, Walmart's store innovation concept, and more. Listen now!

"Deliciously Sinful" - Brand Sustainability in the Age of Impulse Luxury (w/ Ingrid Milman) from 2019-04-26T11:00

Ingrid Milman (Ann Taylor, LOFT) sits in this week in our Earth Week deep-dive to discuss sustainability, transparency in supply chain, and "deliciously sinful" luxury impulse buys. Who has the tru...

Bonus - Earth Day 2019 from 2019-04-23T14:16

What do Amazon, Everlane, Allbirds and New York City have in common? They have all announced Carbon Offset initiatives. Brian's out so this is our first mini-episode covering some of the stories th...

"Data-Driven Storytelling" - feat. Rachel Swanson, Method + Mode Research from 2019-04-19T11:00

In the age of brands having veritable lakes of data how do you action and champion the story behind the data - how do you use it to bring real insight into who your customer is and what she wants? ...

"The Modern Consumer Has Trust Issues" feat. Scott Emmons, CTO at Current Global from 2019-04-12T12:33

Are digital experiences the gateway to a more accessible luxury experience for millennial consumers? Scott Emmons opens up to us about his successes at Neiman Marcus, the future of technology adopt...

"I'm Lovin' It": Upselling french fries in the age of personalization from 2019-03-29T14:55

In this episode, we unpack Instagram and Pinterest: Is social commerce the new "dot-com"? Can a fast food chain be a good steward of an AI-based startup? Plus: Glossier and Rent the Runway go Unico...

"Transforming Showrooms into Collaboration Spaces" from 2019-03-18T12:30

Live from Shoptalk 2019, there's a lot to say about brands, Levi's keynote, and puppies which seem to be everywhere! Future Commerce Director of Content Lianne Hikind joins the show, and clientelin...

Capture a Customer, Capture a Household - Interview with Michelle Cordeiro Grant, CEO of Lively (Live at Shoptalk 2019) from 2019-03-12T03:02

Lively CEO and Founder Michelle Cordeiro Grant sits down with us at Shoptalk 2019 to talk about how they're using community to drive commerce in an authentic way - and in so doing creating entire h...

"Bottle Up Kindness" (w/ Ingrid Milman, Ann Taylor) from 2019-02-22T12:45

Brian sits down at eTail West 2019 with Ingrid Milman, eCommerce Strategist for Ann Inc (Ann Taylor | LOFT | Lou & Grey) . Ingrid talks about customer expectations in the digital age, clienteling a...

"The Future is Driven by Failure" from 2019-02-15T17:57

Shoptalk 2019 is mere weeks away and so we take the opportunity to look through the brands, the speakers, and the agenda! ALSO: Is voice dead? Why don't we talk about failure? What were the key tak...

"Ingredient Brands are the Future" Live from NRF 2019 from 2019-01-25T21:31

In this episode we bring a review of the best and brightest from the show floor at NRF 2019 - we talk Innovation Lab, "Ingredient Brands", Shoppable AR, and much more. Listen now!

"Instagrammable Moments" Live @ NRF 2019 from 2019-01-17T02:52

Products that are sharable are all the rage - in part 1 of our recap of NRF we come to you live from the show floor and talk about how retailers are using customer engagement to shape how their pro...

"New Commerce" with Brandon L. Singer, Cushman Wakefield from 2018-11-27T16:57

"Stores with in stores" is a concept often spoken but seldom understood. With retail closures on the rise we look at how real estate is adapting to new digitally native brands, how flagships are sh...

First Look: Mobile Optimization Study from 2018-11-20T12:00

The question of the day is "how can I turn mobile browsers into buyers"? The mobile optimization community initiative is helping answer this question by partnering with an engaged ecommerce communi...

Wayfair: Building Durable Customer Experiences from 2018-10-31T15:34

How do you build durable customer experiences? According to Wayfair's Steve Conine it starts by innovating and owning the entire experience, soup to nuts. In this episode we interview the co-founde...

"Shopify LA" = Apple Genius Bar? from 2018-10-25T13:25

Shopify opens its first physical brick-and-mortar store in DTLA to support merchants on the platform. Is this just for the press or does it signal a reposition of the company and how it thinks abou...

Amazon Cake Mix® from 2018-10-16T04:41

We review Amazon's Four Star store concept - is it "Analogue Amazon" or is it just the Service Merchandise of 2018? How does Amazon prevent it from becoming mostly Alexa devices or 100% in-house br...

"New Ways of Engaging Old Models" (w/ Stefanie Botelho, CEO Fitzroy Toys) from 2018-09-26T17:48

Stefanie Botelho, CEO Fitzroy Toys, joins us LIVE at Shop.org 2018 to talk about digital disruption in wholesale and why they see themselves as a technology company first and a wholesaler of toys s...

Shop.org 2018 Innovation Lab from 2018-09-21T23:25

Brian attends Shop.org 2018 and interviews the most compelling exhibitors in the Innovation Lab. From 3D body scanning to projection mapping listen how retailers are pushing the limits of technology.

"There's Always Money in the Banana Stand" from 2018-08-24T13:27

What do Wal-Mart, Target, Shipt, Instacart, and squeezing avocados have to do with the one-a-day banana? Plus: how Facebook and segmented targeting of social ads can lead to race discrimination. Li...

"Email is a Global Identity Platform" (w/ Allen Nance, Emarsys) from 2018-08-17T15:56

According to Allen Nance email has transcended from a communication platform to a global source of identity for consumers the world over. The CMO of Emarsys sits down with us to talk about how thi...

"Clicks to Bricks" from 2018-08-10T00:30

"Voice is dead", Hema launches experiential grocery, cast your votes with the blockchain! Also - which online mattress retailer is opening 200 stores in the USA? One guess, and it rhymes with "blas...

"There is No One Best Experience" (w/ Monika Kochhar, Smartgift) from 2018-07-25T16:03

For all of the testing and optimization we do on today's ecommerce sites we are missing a vital section of our shopper personas: those who buy on behalf of someone else. Monika Kochhar of Smartgift...

"PANDA-MONIUM": The Great Build-a-Bear crisis of 2018 from 2018-07-16T14:22

Is Magic Leap ready for prime time? Adidas and Parley harvest Starbucks straws from the ocean and pack them into overpriced running shoes, and kids experience existential dread while waiting in 7 h...

"Choose Your Own Adventure" (w/ Dave Pelton, Vertex) from 2018-06-18T16:11

LIVE from IRCE 2018! The Supreme Court of the United States is about to make a decision in a landmark case which may affect how sales tax nexus is calculated for merchants in all 50 states. Dave Pe...

"Nirvana of Personalization" from 2018-05-31T13:45

Can you be persuaded into behavior based on social proof? "Retail Predestination" is what happens when a social network decides you need to purchase something. Do you have the agency to make purcha...

Manufactured Scarcity: Secondhand Commerce from 2018-05-25T12:27

As resale of luxury goods and scarce artist collaborations in fashion is on the rise - how long until brands begin to own their own "secondary markets"? Secondhand commerce is here, and we take a d...

"Sommoliers of Retail" from 2018-05-21T18:26

Experiential retail is here - what does the sales force look like? Facebook is mining Instagram photos for context with AI while unveiling a new dating service. Twitter fesses up to a security issu...

"Push Notifications for Chewbacca Bobble Heads" from 2018-05-16T03:09

The Oculus Go makes a splash at a killer price point - true consumer VR is here. Instagram is shoppable now! Amazon's trying to be Snapchat. Plus: bar banter is dead.

"Secondhand is the New New" (w/ Ryan MacInnis) from 2018-05-10T15:20

"Secondhand Commerce" is changing the way that we purchase luxury goods - from watches and handbags to sneakers - secondary markets are finding life after the initial purchase. Plus: Macy's acquir...

"Leading Indicators of Unchecked Inflation" from 2018-04-17T06:43

We're back! Brian joins Amazon, we talk subscription movie passes driving return to the shopping malls; and are we seeing leading indicators of unchecked inflation? PLUS: Who is the Nordstrom custo...

Retail Renaissance: A Review of Shoptalk 2018 from 2018-03-30T19:46

"Hopefully GDPR is the medicine we need to start putting our customers at the center of the story, and not our conversion rates". We review Shoptalk 2018 in the wake of Cambridge Analytica with a d...

"Leadership is Not a Destination" - An Interview with David J. Katz from 2018-03-23T05:07

"No company can afford to stand still" - we sat down with David J. Katz - a Linked In Top Voice in Retail - to discuss how technology is changing consumer demands and pushing companies into creatin...

"Deep Fakes" - Weaponizing Artificial Intelligence from 2018-03-13T16:12

What happens when you no longer control your own likeness? Is there an ethical line to be crossed with posthumous product spokesmanship? We skirt the line in this episode and get topical - talking ...

Bonus Episode: Interview with E-commerce Braintrust Podcast: Voice Commerce from 2018-02-28T13:00

We're bringing you a bonus episode - we sat down with Kiri Masters of Ecommerce Braintrust Podcast to talk about the proliferation of voice and voice commerce - and how it's changing the perception...

Voice Commerce: Distribution vs. Brand (w/ Ryan MacInnis, Voysis) from 2018-02-27T03:50

Voice is dominating commerce experiences: but is it kitsch or is it kismet? What separates retailers who are implementing voice strategies? Ryan MacInnis of Voysis joins us to talk about how to giv...

We Pay a Visit to Amazon Go from 2018-02-19T22:35

We fulfill a promise to our listeners and provide an in-depth review of Amazon Go - including food, assortment, experience, and how the technology will be applied and extended into the future. Lis...

"It's Twenty-Bleeping-Eighteen" from 2018-01-29T14:02

Homepod: more like yawn-pod. Plus: retail investment is gaining steam, mobile advertising to overtake traditional advertising, bye bye sales! Nike makes the foam sole more personal.

"Zero Mentions of Omnichannel" - LIVE at NRF 2018 from 2018-01-24T15:25

We recap NRF 2018 in a way that only Future Commerce can - LIVE from the show floor at The Big Show! Plus: is retail real estate in trouble? Have we left Omni Channel behind?

Mine Bitcoin with Kodak for Fun and Profit (CES 2018 Review) from 2018-01-15T15:19

"Bitcoin isn't so much a currency as it is a commodity". 2018 is shaping up to be the year of Cryptocurrency - so we dive in a bit thanks to some news from CES 2018. Why should you care as a retail...

Virtual Reality You Can Feel (w/ Greg Bilsland, HaptX) from 2017-12-27T16:40

We're joined for a special interview with Greg Bilsland of HaptX to talk about VR for Commerce and how touch in VR isn't as elusive as you may believe.
Impossible technology worth paying atten...

"Don't Underestimate What Can Happen in Just 1 Year" from 2017-12-18T15:29

Future Commerce is making predictions all the time - so predicting the future of retail is right in our wheel house! Episode 55 is about making predictions for the coming retail year - from "exper...

"Microsoft Paint, but for Augmented Reality" from 2017-12-12T05:33

What *exactly* is Deep Learning? What can HAM radio teach us about decency in the social age? Danny Sepulveda joins us for a new "Future Policy" segment. Also - what exactly is Facebook Messenger K...

"One Technology Leading to Another" from 2017-11-27T19:48

Technology can help you take your next step in retail - so we review the current landscape of retail-tech-focused podcasts, provide critique and offer insight into our favorite resources for keepin...

FC INSIDERS Giveaway - PLUS - sneak peek at Episode 52 from 2017-11-22T21:24

BONUS EPISODE! We're giving away FIVE GOOGLE HOME MINIS! Sign up for FC INSIDERS newsletter before December 1st to receive one of FIVE Google Home Minis! PLUS - A quick shout out to Deborah Weinswi...

AI, Classism, and the Digital Divide from 2017-11-20T13:00

This week we've entered The Odd Couple territory. Brian's relentless optimism and hope for harnessing technology for a bright future contrast with Phillip's expressed skepticism that advancements i...

"Retail Tech Moves Fast, We're Moving Faster" from 2017-11-13T13:00

Brian and Phillip take a look back at the past year of retail technology, predictions that came true, products that rocked our industries, and more.

Gamifying Healthcare from 2017-10-28T12:00

Healthcare is no game, but try telling insurance carriers that. Phillip gets manipulated into buying a denim jacket, innovation in fitness and fashion, Adobe "reinvents" fintech, and the guys go d...

Is Magic Leap the Solyndra of 2017? from 2017-10-19T15:45

What is eVTOL? Does the future of the world depend on disruption in Food Delivery and innovation in Public Transit? Also - Project Loon in Puerto Rico, Magic Leap takes a Series D

"Behind the Veneer" from 2017-10-13T16:27

A review of Shop.org, Rockets, Rebuilding Puerto Rico, Toys 'R Us declares Bankruptcy and FC Insiders

"Storytellers are the best Futurists" - (w/ Amanda Manna - Lowe's Innovation Labs) from 2017-09-18T19:34

Amanda Manna, Head of Narrative @ Lowe's Innovation Labs, talks with Brian about the importance of story and narrative in technological innovation

The Art of Crowdsourcing Innovation (w/ Caleb Light, Power Practical) from 2017-08-24T01:41

Caleb Light of Power Practical shares his experience on Shark Tank, finding new success with Amazon, and partnering with Mark Cuban Companies.

"Technology, for Technology's Sake" (w/Sucharita Mulpuru) from 2017-08-11T06:00

We host top retail analyst and strategist Sucharita Mulpuru to review the state of the market and discuss strategies to stay competitive.

Scobleized (w/Robert Scoble) from 2017-07-19T04:16

Robert Scoble gives us a look at the not-so-distant future of VR, AR, and MR. By the end of the episode, even Phillip is ready to recommend that merchants turn their attention to this tech.

"Is Retail Really in Crisis? - A Merchant to Merchant Special" from 2017-07-11T15:20

Today we're bringing you a LIVE panel as featured on "Merchant to Merchant" Episode 5, a podcast by Something Digital. This panel discusses whether retail is in crisis, and if so, how do we deal w...

"Brick and Mortar Still Matters" from 2017-06-22T17:26

The guys discuss in-store experiences that don't suck, and recap IRCE.

"Same-Day Asparagus Water": Amazon Acquires Whole Foods from 2017-06-16T19:20

SAME DAY ANALYSIS! Choo choo! ? All aboard the Amazon Hype Train! Amazon announces $13.7B acquisition of Whole Foods and the guys break it down.

Machine Vision and Google I/O Review from 2017-06-13T14:54

The guys review the announcements coming out of Google I/O and some of the breakthroughs in MV/VR/AR.

What does "Future" Mean, Anyway? (featuring Jason and Scot) from 2017-05-24T17:04

In a special TWO PART EPISODE Jason Goldberg and Scot Wingo of the Jason and Scot Show join us to talk about what "future" really means in retail today in 2017.

"Yeah Yeah Yeah, Fine, Let's Talk About Echo Look" from 2017-05-12T15:09

Brian and Phillip sit down to talk about Echo Look and 2000 other, more important, things

#retailcrisis from 2017-04-25T18:49

Whether it's real or not, retail crisis is in the news and is the topic of conversation among retail merchants. Saku Panditharatne joins us to talk #retailcrisis.

Future of Content (w/ Acquia) from 2017-04-10T14:45

We sit down with Acquia to talk their new partnership with Magento, the role of personalization, and recap of ShopTalk 2017

Body Data is the Next Revolution (w/ Body Labs) from 2017-03-30T14:39

We sit down with Jon Cilley and Bill O'Farrell from Body Labs to talk about AR, Body Data, the future of Apps and the social economy

Funko and the Future of Digital In-Store and Blockchain (w/ Jacob Matson) from 2017-03-11T14:33

We get with Funko's Director of Digital Innovation Jacob Matson to discuss how digital and blockchain are changing how retailers do business

NRF Interview Series: Bryan Eisenberg from 2017-02-28T03:40

We continue our NRF interview series by sitting down with Bryan Eisenberg

NRF Series: Interview with Andrew Busby from 2017-02-23T19:15

Brian continues our NRF interviews by sitting down with Retail Analyst and IBM Influencer Andrew Busby

The Future of Search Engine Marketing from 2017-02-21T16:07

We sit down with Brett Curry of OMG Commerce and discuss how Voice and other tech will change SEM forever

Predictions for 2017, NRF Recap from 2017-02-15T20:46

The guys recap NRF and make some bold predictions for 2017

NRF Series: IBM Watson with Amber Armstrong from 2017-01-30T17:54

Brian discusses Watson, Cognitive, and the challenges of applying technology to retail with Amber Armstrong, Director of Digital, Social, Influencer at IBM

"Whoa Amazon Go" from 2017-01-18T19:49

The guys do a prediction episode and 2017 looks like it's coming up AI

#VoiceFirst (with Brian Roemmele) from 2016-12-29T15:43

Part 1 of 2 of a deep discussion with Brian Roemmele about how voice interaction (and other tech) will revolutionize most everything.

Impact of Isolationist Economic Policy from 2016-11-18T07:02

Will investment in technology and retail innovation continue in a post-Brexit, post-Obama world?

Artificial Intelligence for Retention (w/ Fang Cheng of Linc) from 2016-10-31T20:24

Fang Cheng and Jonathan Taylor tell us about how Linc is applying artificial intelligence to increase customer engagement after the sale.

Artificial Intelligence in Commerce (w/ Jonathan Epstein of Sentient Technologies) from 2016-10-24T17:38

Jonathan Epstein, CMO of Sentient Technologies, joins us to talk about the advancements in Artificial Intelligence and how assistive marketing and merchandising is just the very beginning of AI for...

"Unbridled Witticisms" from 2016-10-17T13:38

Best practices for chat bots, Google goes AI-first, #MadeByGoogle event coverage, Alexa announcements, and more.

Transformational Retail (featuring Healey Cypher of Oak Labs) from 2016-09-26T04:00

Our guest Healey Cypher of Oak Labs phones into the show from his commute to tell us how he is transforming retail from the dressing room to the stock room with technology.

The Dark Side from 2016-09-22T10:14

Maybe the future isn't so bright, after all? We dig into recent news and some listener feedback that has us wondering just how positive our future will be with mounting global political uncertainty.

Future of Retail (featuring Scott Emmons, Neiman Marcus iLab) from 2016-09-14T13:00

Scott Emmons, Head of Innovation Lab at Neiman Marcus, sits down with us to talk about the future of retail, augmented reality, magic mirrors, and why Conversational Commerce is just the beginning.

Body Data from 2016-08-20T13:33

Brian and Phillip go futurist and talk about the emerging technologies around Body Data. They dive into more privacy issues including a national healthcare database and owning / managing your healt...

Augmented Reality is Just Getting Started from 2016-07-15T13:25

Brian and Phillip discuss the future of Augmented Reality (AR) and how Pokemon Go raises questions about the future of commerce, mobile computing, digital commerce and privacy.

Danger Ahead: Challenges Preventing Adoption from 2016-06-29T13:00

The guys talk about the explosion of conversational commerce and some of the issues that will prevent adoption in the industry.

Conversational Commerce: Google I/O from 2016-06-28T12:53

Phillip and Brian cover the Google I/O 2016 announcements and how they all seem to enable conversational commerce.

Conversational Commerce: WWDC from 2016-06-14T13:00

Phillip and Brian dissect the announcements made at Apple's WWDC event on June 16, 2016 and how every announcement touched on developer access to APIs and tools to develop conversational commerce.

Conversational Commerce: WWDC from 2016-06-14T13:00

Phillip and Brian dissect the announcements made at Apple's WWDC event on June 16, 2016 and how every announcement touched on developer access to APIs and tools to develop conversational commerce.

Conversational Commerce: WWDC from 2016-06-14T13:00

Phillip and Brian dissect the announcements made at Apple's WWDC event on June 16, 2016 and how every announcement touched on developer access to APIs and tools to develop conversational commerce.