Scaling Customer Success in a Hypergrowth Stage with Emmanuelle Skala - a podcast by Jeremey Donovan

We often hear about scaling sales, but how can you ensure that customer success keeps up when you’re at the top of the S-curve? Toast’s SVP of Customer Success, Emmanuelle Skala, is cracking the code. In the episode, she shares the most important metrics to monitor, explains how she tracks tickets to have more visibility into effectiveness, and how Toast is using AI to support customer success agents.

Further episodes of Hey Salespeople

Further podcasts by Jeremey Donovan

Website of Jeremey Donovan