115 The Power of Feedback - a podcast by Ian Farrar
from 2019-01-23T10:26:28
Ian discusses how measuring compliments as well as complaints can motivate your teams and how feedback can help shape your business.
Nielsen report that 74% of consumers identify word of mouth as a key influencer in their purchasing decisions. But only 33% of businesses are actively seeking out and collecting reviews.
Ian encourages us to proactively give 5 compliments this week and raises the important topic of organ donation.
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