Do You Expect Companies to Tweet You Back? - a podcast by Jay Baer

Jay recently went to the PGA Tour in Valhalla. Prior to attending, he sent a tweet to the PGA asking about umbrella size and parking lot location. He has yet to hear back from them.

This brings up an interesting question of consumer expectations when it comes to social media customer service. Are we reaching a tipping point where people have the same expectations of social media service as they do of phone calls? If so, companies need to be prepared with the resources and strategy to handle it. 

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SPROUT SOCIAL SHOUT OUT

Today's Sprout Social shout out goes to Gary Vaynerchuk (http://twitter.com/garyvee) who, among the other amazing things he's done, has started a new series of daily videos that answer the #AskGaryVee questions that his fans often pose on Twitter. Check out Gary's channel:https://www.youtube.com/user/GaryVayn...

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Candidio (http://candidio.com), a simple and affordable video production company. Follow @candidio on Twitter. 

Sprout Social (http://sproutsocial.com), a social media management and analytics company that Jay uses for much of his social media every day. Follow @sproutsocial on Twitter.

ABOUT JAY TODAY

Jay Today is a video podcast with 3-minute lessons and commentary on business, social media and digital marketing from New York Times best-selling author and venture capitalist Jay Baer. Join Jay daily for insights on trends, quick tips, observations and inspiration at http://bit.ly/JayToday.

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