What You Should do When People Complain About Your Product or Service | Ep. #965 - a podcast by Eric Siu & Neil Patel

from 2019-03-23T13:00

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In episode #965, we discuss what you should do when you get complaints about your product or service. Tune in to hear how you should handle negative feedback.

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TIME-STAMPED SHOW NOTES:

[00:27] Today’s Topic: What You Should do When People Complain About Your Product or Service
[00:38] It’s a good thing when people complain, because you get more value from this kind of feedback.
[00:59] Look for recurring feedback, because then you know it’s an actual issue and not just a one-off.
[02:05] Sometimes, people will complain, but it won’t make sense to address it.
[02:30] Solve the problems that a majority of the complaints are about.
[02:54] Eric likes to send NPS surveys.
[03:00] His team uses AskNicely.
[03:28] Neil likes Qualaroo.
[03:45] SurveyMonkey has built-in feedback tools.
[04:00] Complaints will humble you and make you better.
[04:15] Speed is the key to responding to issues.
[04:30] Show people that you are proactive and respond swiftly, so they hold a higher opinion of you.
[04:37] That’s it for today!
[04:49] We hit our goal of 1 Million downloads! So, we will be throwing a free event in Los Angeles this June. Check out this website if you would like to attend. Remember: we are capping the event at 500 people, so sign up now, if you’re interested!

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