#349 Customer Care - a podcast by Roundpeg

After the sale, the real work begins.  Unfortunately, many organizations do not have a specific process for a smooth handoff between the sales and execution teams. 

Amy Woodall explains that without a well-defined onboarding process there are more chances to disappoint a customer as expectations are not clearly communicated.  

 

Further episodes of More than a Few Words

Further podcasts by Roundpeg

Website of Roundpeg