#74 More than a Few Words – It Is in the Words - a podcast by Roundpeg

Delivering great customer service is about actions and words. While it is important to coach your employees on how to resolve customer complaints and what to say,  it is also important to focus on how to say it. The same is true as you try to communicate your vision as a business owner. Effective leaders know what to say and how to say it.

Guest Ellen Dunnigan

Further episodes of More than a Few Words

Further podcasts by Roundpeg

Website of Roundpeg