2. Empathy, Adaptability, and Design (feat. Sarah Gibbons, Chief Designer at NN/g) - a podcast by Nielsen Norman Group

Sarah Gibbons & Therese Fessenden discuss empathy and adaptability as critical design skills (perhaps now more than ever) and share thoughts on how design plays a bigger role than meets the eye. 

Resources cited in this episode:

• NN/g Instagram: @nngux 


• Service Blueprinting (full-day course)


• Design Thinking is Like Cooking (2 min video)


• UX Roadmaps (full-day course)


• UX Roadmaps: Definition and Components (free article)


• Sarah's NN/g Articles and Videos (bio page)

Also related: Brené on Comparative Suffering, the 50/50 Myth, and Settling the Ball (Unlocking Us with Brené Brown podcast episode)

Further episodes of NN/g UX Podcast

Further podcasts by Nielsen Norman Group

Website of Nielsen Norman Group