2. Empathy, Adaptability, and Design (feat. Sarah Gibbons, Chief Designer of NN/g) - a podcast by Nielsen Norman Group

Sarah Gibbons & Therese Fessenden discuss empathy and adaptability as critical design skills (perhaps now more than ever) and share thoughts on how design plays a bigger role than meets the eye. 

Further episodes of NN/g UX Podcast

Further podcasts by Nielsen Norman Group

Website of Nielsen Norman Group