E36- The Role Of Role-playing (With Porter Williams, Director of Customer Success at BetterUp) - a podcast by Catalyst Software Corporation

Porter Williams is the Director of Customer Success at BetterUp, and in this episode, Porter and I discuss how to make your QBRs better than every other vendor, what Porter learned in his previous life as a performer that helps him in the tech world, and why role-playing might just be the one skill missing from your CS arsenal.

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