Podcasts by Humans of SaaS
This weekly podcast shines a light on the human side of the tech industry, with an emphasis on mental health, perseverance, creativity, successes, and failures. It goes beyond the flashy funding and acquisition announcements and explores the entrepreneurs, innovators, and leaders behind the scenes who make it all happen—what they’ve experienced, what they’ve overcome, and most importantly, what they’ve learned.
Humans of SaaS in its first season was called NPS I Love You and quickly became the largest and highest-rated Customer Success podcast in the industry.
Further podcasts by Catalyst Software Corporation
Podcast on the topic Karriere
All episodes
Peloton Layoffs, Apple Controversy and Gen Z in the Workforce from 2022-02-15T05:00:06
In this episode, Ben offers his take on some of the most controversial headlines in the business world today. He discusses how Peloton recently laid off 20% of its staff (2,800 people), and why ...
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Inflation, Wage Increases, Remote Work and Mental Health from 2022-02-08T05:00:01
In this episode, host Ben Winn is back to discuss more key trends and developments happening in the SaaS community right now. He explores the impacts of inflation on wages and company-wide pay i...
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Sabbaticals, Hybrid Models and After-Hours Emails from 2022-02-01T05:00:09
In another special solo episode, host Ben Winn is back to discuss more key trends and developments happening in the SaaS community right now. He explores the idea of sabbaticals, which are now b...
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Four Day Work Weeks, Better.com CEO Returns, Lattice & Clockwise Raises, And More! (Solo Episode with Ben Winn, Community and Marketing at Catalyst Software) from 2022-01-25T05:00:11
In this special solo episode, host Ben Winn discusses new key developments happening in the SaaS community. He explores the concept of the four-day workweek and how it may help to boost producti...
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Give Before You Take (with Lloyed Lobo, Co-Founder and President of Boast.AI) from 2022-01-18T05:00:11
In this episode, Ben sits down with Lloyed Lobo, the Co-Founder and President of Boast.AI., a company that automates access to research and development, tax credits and innovation incentives so ...
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Leveraging LinkedIn To Land Clients & Grow Revenue (with Liz Willits, Owner of Liz Willits Marketing Consultancy) from 2022-01-11T05:00:10
In this episode, Ben sits down with Liz Willits, the owner of Liz Willits marketing consultancy and the number one marketer on LinkedIn (according to her mom). Liz specializes in email marketing...
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Life Lessons from a Digital Nomad (with Melissa Kwan, Co-Founder and CEO, eWebinar) from 2022-01-04T05:00:04
In this episode, Ben sits down with Melissa Kwan, the Co-Founder and CEO of eWebinar, a tool that automates webinars to free up more of your time. Melissa shares the fascinating story of how she...
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Turning $1,000 Into $10 Million ARR (with Guillaume Moubeche, CEO and Co-Founder of lemlist) from 2021-12-14T05:00:08
In this episode, Ben sits down with Guillaume Moubeche, the CEO and Co-Founder of lemlist, sales automation and cold email software that helps companies personalize cold emails, automate follow-...
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The Science of Decision Making (with Eric Johnson, Director of the Center for Decision Sciences at Columbia University) from 2021-12-07T05:00:06
In this episode, Ben sits down with Eric Johnson, the director of the Center for Decision Sciences at Columbia University and the author of the newly released book, The Elements of Choice. Durin...
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Winning On Purpose (with Fred Reichheld, Author and Inventor of NPS) from 2021-11-30T05:00:06
Fred Reichheld is a Bain fellow and the inventor of NPS, or Net Promoter Score, which is a system adopted by thousands of companies around the world to measure customer loyalty. He's authored se...
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Paralyzed to Peaks (with Jack Ryan, Partner Manager at SaaStr) from 2021-11-23T05:00
Jack Ryan is the Partner Manager at SaaStr, the world’s largest community of SaaS professionals. In this episode, Ben and Jack discuss Jack’s journey of suffering a broken neck and numerous stro...
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Do One Thing a Day That Scares Your CEO (with Mike Roberts, Head of Marketing, Catalyst Software) from 2021-11-16T05:00:04
Mike Roberts is the Head of Marketing at Catalyst Software, AKA Ben’s boss. In this episode, Ben and Mike discuss some of the projects they’re most proud of in their careers so far, the importan...
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Championing Diversity in Tech (with Leah Chaney, Founder and Chief Experience Officer of BetterGrowth) from 2021-11-09T05:00:03
Leah Chaney is the founder and Chief Experience Officer of BetterGrowth, a consultancy that helps companies gain clarity on why sales are decreasing, churn is climbing, and employees are leaving...
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The Grass Is Always Greener (with Stacy Schmitz, Enterprise Account Executive at Catalyst Software) from 2021-11-02T01:00
Stacy Schmitz is an Enterprise Account Executive at Catalyst Software. In this episode, Ben and Stacy discuss how she has seen incredible success in her career so far, reaching 200% ...
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Quitting With No Plan (with Bradley Liou, Head of Customer Success at Acquire) from 2021-10-22T19:53:02
Bradley Liou is the Head of Customer Success at Acquire, an app that’s transforming e-commerce by creating unforgettable checkout experiences. In this episode, Ben and Bradley discuss the sabbat...
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Hot Ones, Hawaii, and How CS is Taking Over (with Edward Chiu, Co-Founder and CEO of Catalyst Software) from 2021-10-19T00:00:09
Edward Chiu is the Co-Founder and CEO of Catalyst Software, a company that helps businesses centralize customer data, get a clear view of customer health, and scale experiences that ...
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Sending Good Vibes, Gift Cards, and occasionally BBQs (with Kris Rudeegraap, CEO and Co-Founder of Sendoso) from 2021-10-12T00:00
Kris Rudeegraap is the CEO and Co-Founder of Sendoso, the leading sending platform that helps companies engage with customers throughout the buyer’s journey. In this episode, Kris an...
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In the Business of Simplicity (with Mike Murchison, the CEO and Co-Founder of Ada) from 2021-10-05T00:00:03
Mike Murchison is the CEO and Co-Founder of Ada, the leading provider of AI customer support chat bots that automates millions of chat-based conversations per month for clients like ...
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Making the Invisible Visible (with Arjun Devgan, VP and Global Head of Success at Amplitude) from 2021-09-28T00:00:09
Arjun Devgan is the VP and global head of customer success at Amplitude, an innovative company that’s helping businesses manage and optimize innovation efforts with its digital optim...
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S2E1: Losing $14 Million In One Day (With Rand Fishkin, CEO and co-founder of SparkToro) from 2021-09-21T00:00:04
Rand Fishkin is the CEO and co-founder of SparkToro, a software company that provides high-quality market research and audience intelligence. In this episode, Rand and Ben discuss the art of wri...
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Losing $14 Million In One Day from 2021-09-21T00:00:04
Rand Fishkin is the CEO and co-founder of SparkToro, a software company that provides high-quality market research and audience intelligence. In this episode, Rand and Ben discuss...
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Losing $14 Million In One Day (With Rand Fishkin, CEO and co-founder of SparkToro from 2021-09-21T00:00:04
Rand Fishkin is the CEO and co-founder of SparkToro, a software company that provides high-quality market research and audience intelligence. In this episode, Rand and Ben discuss the art of wri...
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E46- NPS I Loved You (With Ben Winn, Host of NPS I Love You) from 2021-08-24T04:00
The last episode of season one is a solocast with the host of NPS I Love You and the manager of community and events at Catalyst Software, Ben Winn. In the episode, Ben reflects on the process of l...
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E45- To MBA Or Not To MBA (With Veronica Dasovich, Senior Director of Company Success at Heap from 2021-08-17T04:00
Veronica Dasovich is the Senior Director of Customer Success at Heap, a digital insights platform helping companies build digital experiences. In this episode, Veronica and Ben discuss the pros and...
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E44- Doing More With Less (With Kate Walsh, VP of Customer Success and Support at Klaviyo) from 2021-08-10T04:00
Kate Walsh is the VP of Customer Success and Support at Klaviyo, a Boston-based company that helps companies turn their ecommerce data into revenue with personalized multi-channel marketing campaig...
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E43- Documenting Customer Experience (With Nate Gilmore, Chief Revenue Officer at PandaDoc) from 2021-08-03T04:00
Nate Gilmore is the Chief Revenue Officer at PandaDoc, a document automation software that streamlines the process of creating, assigning and reviewing proposals, quotes and contracts. In this epis...
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E42- Pivot! Pivot! Pivot! (With Roberto Ortiz, Co-Founder and CEO of Welcome) from 2021-07-27T04:00
Roberto Ortiz is the Co-Founder and CEO of Welcome, an award-winning virtual event platform. In this episode, Roberto and Ben discuss how the pandemic influenced the founding of Welcome, how to pro...
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E40- The Yellow Brick Roadmap (With Emily Garza, AVP of Customer Success at Fastly) from 2021-07-20T04:00
Emily Garza is the AVP of Customer Success at Fastly. In this episode, Emily and Ben discuss why happiness shouldn’t be used as a customer success metric, the importance of consistent storytelling,...
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E41- The Yellow Brick Roadmap (With Emily Garza, AVP of Customer Success at Fastly) from 2021-07-20T04:00
Emily Garza is the AVP of Customer Success at Fastly. In this episode, Emily and Ben discuss why happiness shouldn’t be used as a customer success metric, the importance of consistent storytelling,...
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E40- Focus On Customers Not Competitors (With Kyle Clark, Manager of Implementation at Catalyst Software) from 2021-07-13T10:00
Kyle Clark is an Implementation Manager at Catalyst Software, and in this episode, Kyle and I discuss the one big question you need to ask before onboarding new customers, why you should ignore wha...
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E39- Out Of The Whirlwind (With Codi Gill, Vice President Client Success at TouchCare) from 2021-06-29T10:00
Codi Gill is the Vice President Client Success at TouchCare, and in this episode, Codi and I discuss how she has six kids whilst running a CS department, the importance of “taking yourself out of t...
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E38- One Size Does Not Fit All (With Sultan Saidov, Co-Founder and President at Beamery) from 2021-06-22T10:00
Sultan Saidov is the Co-Founder and President at Beamery, and in this episode, Sultan and I talk about Beamery’s proactive, people centric approach to recruitment, how to keep candidates engaged th...
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E37- The Rise Of Community Building (With Remco de Vries, VP of Marketing at inSided) from 2021-06-15T10:00
Remco de Vries is the VP of Marketing at inSided, and in this episode, Remco and I talk about everything you need to know to get started with community building—from getting buy-in, to selecting yo...
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E36- The Role Of Role-playing (With Porter Williams, Director of Customer Success at BetterUp) from 2021-06-08T10:00
Porter Williams is the Director of Customer Success at BetterUp, and in this episode, Porter and I discuss how to make your QBRs better than every other vendor, what Porter learned in his previous ...
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E35- Are You Content With Your Content? (With Mark Kilens, VP of Content & Community at Drift) from 2021-06-01T10:00
Mark Kilens is the VP of Content & Community at Drift, and in this episode, Mark and I discuss the content and community equation, why he hires for character and trains for skill and his personal o...
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E34- Being Asked To Dance (With Sunil Joseph, Vice President of Customer Success at Stack Overflow) from 2021-05-25T10:00
Sunil Joseph is the Vice President of Customer Success at Stack Overflow, and in this episode, Sunil and I discuss the impact of hiring a diverse team, why Stack Overflow holds ROI workshops with e...
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E33- People Don’t Need Features; They Need Outcomes (With Shai Ritblatt, Head of Partner & Customer Success at Sisense) from 2021-05-18T10:00
EPISODE SUMMARY: Shai Ritblatt is Head of Partner & Customer Success at Sisense, and in this episode, Shai and I discuss their partner success program, building versus buying, how they prioritize f...
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E32- A Tiger In The Bushes (With Eric Silverberg and Eli Gladstone, Founders of Speaker Labs) from 2021-05-11T10:00
Eric & Eli are the brilliant founders behind Speaker Labs, a leading public speaking coaching program. In this episode, Eric, Eli, and I discuss the science of talk, the power of storytelling, the ...
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E31- A Bath Time Epiphany (With Jaimie Buss, Senior Vice President of Sales at Zendesk) from 2021-05-04T10:00
Jaimie Buss is Sr. VP of Sales at Zendesk, and in this episode, Jaimie and I discuss sales & CS collaboration, leadership, battling stigma, and an epiphany Jaimie had that profoundly affected her l...
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E30- The Worst Interview Question Of All Time (With Debra Squyres, Chief Customer Officer, at HackerRank) from 2021-04-27T10:00
Debra Squyres is an expert in all things HR and Customer Success, and she is about to join HackerRank as CCO, supporting over 2,000 customers and 11 million developers. In this episode, Debra share...
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E29- It's Harder To Be You Than You Might Think (With Diana De Jesus, Customer Success Manager, at Catalyst) from 2021-04-20T16:00
Diana De Jesus is one of the top 100 CS strategists, co-creator of the Open Book of Customer Success, and a CSM at Catalyst Software. In this episode, Diana talks about tips, tricks, mistakes, and ...
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E28- What Do Mark Twain & Elon Musk Have In Common? (With Jeff Breunsbach & Jay Nathan, Director of CX and CCO, respectively, at Higher Logic) from 2021-04-13T16:00
Jeff Breunsbach & Jay Nathan are Director of CX and CCO, respectively, at Higher Logic. They are also the founders of Gain Grow Retain, one of the world’s largest CS communities that exploded in 20...
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E27- Our Brains Are Piles of Mush With Electricity (With Jon Johnson, Senior Customer Success Manager at Splash) from 2021-04-06T13:00
Jon Johnson is a professional musician turned Senior Customer Success Manager at Splash. He also led customer success at Zinier and is a founding member of the BreakoutCS community. In this episode...
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E26- Alexa-Controlled Oil Diffuser (With Matt Myszkowski, VP CX at Cision) from 2021-03-30T10:00
Matt Myszkowski is Vice President of Customer Experience at Cision, and led Customer Success at other organizations like SAP, Rant & Rave, and Autodesk. On this episode, Matt talks about change man...
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E25- The Mental Health Unicorn (With VP of Customer Success at Modern Health, Lorna Henri) from 2021-03-23T10:00
Lorna Henri is VP Customer Success at Modern Health, which has recently surpassed the $1 Billion valuation mark, officially making them a unicorn. In this episode, Lorna talks parenting, career pat...
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E24- LinkedIn To Mental Health (With Head of Customer Success, Americas at LinkedIn, Daniel Hayward) from 2021-03-16T10:00
Daniel Hayward is Head of Customer Success for the Americas at LinkedIn. In this episode, he shares his thoughts on how leaders can support the mental health and wellness of their team members, how...
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E23- What CS & Sales Can Learn From the FBI: A Conversation with Jack Schafer from 2021-03-09T11:00
Jack Schafer, Ph.D., is a psychologist, professor, author, intelligence consultant, and former FBI Special Agent. He's conducted counter-intelligence and counterterrorism investigations, worked as ...
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E22- Is It Pronounced Data or Data? (With Global Head, Customer Success Strategic Programs at Google, Brian LaFaille) from 2021-03-02T11:00
Brian LaFaille is the Global Head, Customer Success Strategic Programs at Looker, a business intelligence platform that was bought by Google in 2020 for $2.6 Billion. In this episode, we explore un...
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E21- Who Should Own Renewals, Sales Or CS? (With Scott Dzialo of Braze & Sabina Pons of Mavenlink?) from 2021-02-23T12:00
Catalyst recently released The Great CS Debate which had CS leaders vote on the top 10 most controversial topics in Customer Success. This episode features a friendly debate between two experienced...
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E20- Prioritize Ruthlessly (With Head Of Customer Experience at GitHub, Bonnie Chatterjee) from 2021-02-16T11:00
Bonnie Chatterjee is the Head of Customer Experience at GitHub, and is focused on building GitHub’s CX function and instilling customer obsessed thinking, measurements and actions into every decisi...
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E19- The Mary Poppins of Startups (With Customer Experience Lead at Cutback Coach, Cairo Amani) from 2021-02-09T11:00
Cairo Amani is a career coach and CS leader. She’s the founder of ThriveNetwork, a community for the women of CS, and she currently heads up CX at Cutback Coach, a new tool to help people proactive...
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E18- Real Housewives of Customer Success (With Vice President of Customer Success at IntelliShift, Kristi Faltorusso) from 2021-02-02T11:00
Kristi Faltorusso is VP Customer Success at Intellishift and one of the most prolific Customer Success leaders in the industry. On today’s episode, Kristi talks about finding success through helpin...
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E17- Going Bananas (With VP CS & People Ops at Swiftly, Maranda Dziekonski) from 2021-01-26T11:00
Maranda Dziekonski is VP Customer Success & Operations at Switfly, and is on the governing council of the Customer Success Leadership Network, a community group and Slack team with 2400 CS leaders ...
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E16- Bytes Scale and Atoms Don’t (With IBM Digital Transformation Lead, Anthony Coppedge) from 2021-01-19T11:00
Anthony Coppedge is leading Agile Transformation for Digital Sales at IBM. He is an expert in coaching Sales & Marketing teams on implementing an Agile mindset and he’s taught leaders, managers, an...
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E15- Engineering Your Career (With Catalyst VP of Engineering, Sha Ma) from 2021-01-12T11:00
Sha Ma is the Vice President of Engineering at Catalyst and the former VP of Engineering at Github and SendGrid, where she was part of the leadership team that took them through IPO in 2017. In thi...
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E14- Hopin to Hard Problems (With CCO at Hopin, Rosie Roca) from 2021-01-05T11:00
Rosie Roca is the Chief Customer Officer at Hopin, one of the world’s leading virtual events platforms which was recently valued at over $2 Billion. Rosie is a customer experience pro, having start...
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E13- Progress Not Perfection (With Head of Customer Advocacy at Asana, Kalina Bryant) from 2020-12-15T11:00
Kalina Bryant is an incredibly accomplished customer advocacy executive, podcaster, writer, and speaker in Silicon Valley, where she is now leading the customer advocacy function at Asana. In this ...
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E12- Subject Matter Expertise vs. Core CS Skills (With Alex Farmer of Cognite AS & Shari Srebnick of Searchmetrics) from 2020-12-07T11:00
Catalyst recently released The Great CS Debate which had CS leaders vote on the top 10 most controversial topics in Customer Success. This episode features a friendly debate between two experienced...
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E11- Every Day Is A Reset (With MURAL Associate Director of Enterprise Transformation, Lindsey Eatough) from 2020-12-01T11:00
Lindsey Eatough is the Associate Director of Enterprise Transformation at Mural, a digital workspace for virtual collaboration, currently undergoing a period of hyper-growth. In this episode, Linds...
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E10- Dawn of a New (HR) Era (With Slack VP of People, Dawn Sharifan) from 2020-11-24T11:00
Dawn Sharifan is the VP People Operations at Slack. She has over 15 years of experience in both public and private organizations, from start-ups to Fortune 500 companies. In this episode, Dawn shar...
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E09- The Product-Led Organization (With Pendo CEO, Todd Olson) from 2020-11-17T11:00
Todd Olson is co-founder and CEO of Pendo, which helps companies accelerate software product adoption among customers and internal employees. He also recently released his brand new book The Produc...
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E08- More Than He Could Chiu (With Catalyst COO, Kevin Chiu) from 2020-11-10T11:00
Catalyst COO Kevin Chiu discusses his near-death experience with COVID-19, his difficult road to recovery, insecurity around returning to work, and how the lessons he’s learned have changed how he ...
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E07- Unlocking Human Potential (With Greenhouse CEO, Daniel Chait) from 2020-11-03T11:00
Daniel Chait is CEO and co-founder of Greenhouse, a leading Talent Acquisition software company that provides the technology, resources and expertise to make every company great at hiring. In this ...
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E06: Nir, Far, Wherever You Are (With Monday.com Customer Success Group Manager, Nir Fogel) from 2020-10-26T10:00
Monday.com CS Group Manager Nir Fogel discuss strategies for giving and receiving feedback, the importance of diversity on Customer Success teams, and how to effectively scale while maintaining a t...
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E05- The Feelings Flywheel (With Catalyst Head of Customer Success, Sydney Strader) from 2020-10-20T10:00
Sydney Strader, Head of Customer Success at Catalyst, discusses the power of vulnerability and authenticity at work, how she went from major success to rock bottom and back up again, and how her ex...
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E04- I Knew We’d Record This (With Mentalist, Steffi Kay) from 2020-10-13T12:56:03
Steffi Kay is a renowned mentalist who has competed on America’s Got Talent, and successfully fooled Penn & Teller on Penn & Teller: Fool Us. On this episode, Ben and Steffi discuss mindreading, pe...
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E03- Remotely Human (With Trello Co-Founder, Michael Pryor) from 2020-10-06T10:00
Trello & Stack Overflow Cofounder Michael Pryor discusses important skills, tools, and practices for collaborating, communicating, and supporting your team in a remote environment.
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E02- Customer Success From The Investor Perspective (With Work-Bench Co-Founder & General Partner, Jessica Lin) from 2020-09-29T10:00:11
Work-bench Cofounder Jessica Lin discusses how Venture Capitalists think about Customer Success, how CS leaders can stand out during board meetings, and her love for Conan O’Brien
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E01- Happy Birthday Kevin (With Catalyst CEO & Co-Founder, Edward Chiu) from 2020-09-21T18:00:09
On his brother Kevin’s birthday, Catalyst CEO Edward Chiu opens up about parenting, mental health, and Kevin’s near-death experience with COVID-19, which occurred in the midst of raising Catalyst’...
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Trailer: What is NPS I Love You? from 2020-09-18T05:39:59
When you hear the words “NPS I Love You” what do you think of?
Okay, BESIDES Gerard Butler.
You think of Net Promoter Score, a measure of how much people love your product.
<...