Episode 014: Raising a Voice for Passenger Choice - a podcast by Runway Girl Network

In this episode we discuss Airbus’ decision to re-certify its A320 to accommodate nine more seats for a total 189-seats, and how this development – which will be accomplished by adding wider evacuation slides – is driving fresh conversation about slim seats and seat pitch. French manufacturer Expliseat, for instance, believes its super-light titanium/composite seat would suit operators of higher-capacity A320s, and has suggested that some carriers might consider a mixture of seats pitched at 27 inches and 28 inches.

We also chat with Green about what the future holds for inflight entertainment. The operative word here is “choice”. Says Green, “In terms of how the content is provided, we have to meet the desire for individual choice and an expectation to manage your own experience. So that includes delivery to personal devices, not just through seat-back screen.” Thales is laying the groundwork to allow passengers to manage their own experience in how and when they consume the content.

Passenger choice is certainly a theme of this episode, which is sponsored by the APEX-backed Passenger Choice Awards (PCAs), a unique awards system that allow travelers to rate every aspect of the passenger experience (#PaxEx), and gives them a way to recognize when airlines get it right and when there is room for improvement. The deadline to participate for 2014 is 30 June, so if you haven’t done so already, be sure to cast your vote! For airlines, the awards is beneficial as well, because APEX shares the data with its airline member so that they know what areas to improve, reveals Green.

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