Episode 65: Amazing Customer Experiences - Building Customer Loyalty - a podcast by Jay Ehret

Customer experience expert and best-selling author Shep Hyken joins host Jay Ehret to discuss building amazing customer experiences through what Hyken calls "The Cult of Amazement."
Topics Include:

The 5 Phases of the Customer
Customer Loyalty
Creating "Moments of Magic"
Being better-than-average
The advantage of small business access
Employee engagement

Guest: Shep Hyken, Customer Experience Expert
Complete show notes and links can be found at the official Power to the Small Business podcast website: Shep Hyken & The Cult of Customer Amazement

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