Podcasts by Quinn Byrne Coaching
All episodes
Customer Experience #17: Core Competence–Partners in Your Customers’ Preferred Direction from 2008-06-19T15:21:51
This is the concluding part of Michael Byrne’s series of 8 podcasts on the Core Competencies for Sales. In this episode, we discuss what it means to be at the pinnacle of Sales Competence: Pa...
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Customer Experience #16: Core Competence–Solve Your Customer’s Problem from 2008-06-09T13:33:41
You may be an expert on the product or service you are selling. You may know all about the problems it can solve. But the only problem that matters is the one which is blocking your customer’...
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Customer Experience #15: Core Competence–Creating&Nurturing Connections between Stakeholders from 2008-05-22T14:51:38
In the last episode, we learned the importance of being able to have relevant conversations with very different types of stakeholders in your customer’s organisation. In this episode, Michael...
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Customer Experience #14: Core Competence–Having Relevant Conversations from 2008-05-15T11:11:14
Having relevant conversations with your customers is vital to making the sale. In this week’s podcast Michael talks about the importance of relevant conversations. He explains that while ther...
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Customer Experience #13: Core Competence – Knowing What You Need to Know from 2008-05-06T14:20:09
Trust between the sales person and the customer is key to unearthing the customer’s specific needs. Do you, as a sales person, know what you need to know in order for your customer to trust you? ...
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Customer Experience #12: Core Competence–Being Familiar with the Customer’s Standard Operating Procedures from 2008-04-17T13:02:09
Familiarity with a customer’s Standard Operating Procedures is essential when trying to address that specific customer’s product needs. In today’s podcast, Michael explains that it’s no...
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Customer Experience #11: Core Competence–Product Knowledge from 2008-04-03T12:36:16
In today’s podcast, Michael Byrne looks at the first of the seven defined core competencies for sales people: Product Knowledge. “The key to producing a great customer experience is taking ...
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Customer Experience #10: An Introduction to Core Competencies from 2008-03-13T22:47:20
Today, QBC introduces a new series of podcasts in the Customer Experience track, focusing on the theme of building core competencies in sales teams. In this introductory episode, Michael Byrne expl...
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Customer Experience Podcast #9: General Mood from 2007-12-10T16:07:56
We conclude this series of podcasts on the subject of Emotional Intelligence with a look at the area of General Mood, as it relates to the Customer Experience. Michael reminds us of the importance ...
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Customer Experience Podcast #8: Adaptability from 2007-10-23T22:09:38
Emotional Intelligence is defined as the power to respond appropriately, no matter what! When we say “no matter what” we are talking about Adaptibility. In the Emotional Intelligence mo...
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