Customer Experience #11: Core Competence–Product Knowledge - a podcast by Michael Byrne
from 2008-04-03T12:36:16
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In today’s podcast, Michael Byrne looks at the first of the seven defined core competencies for sales people: Product Knowledge. “The key to producing a great customer experience is taking product knowledge, knowing who you’re going to have a chat with and finding out what that person is interested in.†The challenge for a sales [...]
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Further podcasts by Michael Byrne
Website of Michael Byrne