550: Assessing the Quality of Your Customer Experience Through KPI's Featuring Coach Michelle - a podcast by Lise Kuecker

Here’s what we’re talking about in this episode:

• Overview of KPIs that are important indicators of the studio's financial performance.

• Overview of KPIs that indicate the quality of the customer experience in a fitness studio.

• Explanation of four KPIs to evaluate the quality of the customer experience: 

• Conversion Rate

• Attrition Rate

• Net Member Change

• Average Membership Link.

• Emphasis on the importance of tracking KPIs to understand and target the needs of customers and achieve business growth.

Links:

https://www.linkedin.com/company/studio-growco/

https://studiogrow.co/

 

Further episodes of The Business of Boutique Fitness

Further podcasts by Lise Kuecker

Website of Lise Kuecker