028: TGI Friday’s | Why You Need to Ask, "What’s Next" - a podcast by Stephanie Cox
from 2019-05-20T10:00
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Key Takeaways:
- Your product doesn’t matter as much as your customer experience.
- The best way to ensure there is an emphasis on your customer experience is by aligning your organization around it. Get rid of the silos and have a customer experience team that is all working towards the same goal.
- Small wins can create momentum if you share the success loud enough. Allow your small wins to turn into a customer experience movement.
Full Shownotes:
Further episodes of REAL MARKETERS
Further podcasts by Stephanie Cox
Website of Stephanie Cox