10 Things That Require Zero Talent [THA 222] - a podcast by Carm Capriotto, AAP

https://www.youtube.com/watch?v=ZD97qpbKnqM&t=139s

Doug Grills from AutoStream Car Care Center is a chain of 7 family-owned, automotive service facilities that deliver honest and professional automotive repair and maintenance services to customers in the Greater Baltimore/Washington, DC area. Doug along with his partner Rick Levitan has been around the service station business for over 25 years and has built their reputation by offering best-in-class service to their customers. All AutoStrem Car Care technicians are ASE Certified and the shops are AAA approved. Listen to Doug’s previous episodes https://remarkableresults.biz/?s=%22Doug%20Grills%22 (HERE).Mike DelaCruz- National Sales Manager, Auto at Broadly

Clint White has been passionately immersed in the Automotive Industry for over 25 years. He is a Service Advisor Coach& Shop Consultant with CWI and currently holds multiple ASE certifications. He began his career as a Technician at a local two bay shop in 1995 and over the course of the next two and a half decades honed his sales, technical, and management skills while living in Washington& S.E. Idaho. During his journey, he has never stopped learning and has been blessed to work for and with those who value education, training, and coaching. In everything he does, Clint is focused on people and excellence! Whether it be coaching& training Service Advisors to sell with passion& integrity or working directly with Shop Owners to improve team accountability and streamline process implementation, Clint’s passion is to elevate the Automotive Industry across the nation to ensure every customer consistently receives the highest level of service. Previous episodes https://remarkableresults.biz/?s=%22clint+white%22 (HERE)

Key Talking PointsBeing On Time




Responsibility and create an environment you want to be in and be on timeAvoid anxiety when rushing

Be early to be on time for your customersBeing late affects ourselves and other people




Making an EffortShowing effort and giving 100% is showing commitment, demonstrating to everyone else on team

Be focused on your work, lead by example, don’t miss things you’re required to doBeing High Energy




Doesn't mean coffee or energy drinks, its having an internal flame

People are drawn to others with high level energyIntrovert- quietly stir the flame, be intentional, choose enthusiasm

Stress kills energy- humor, exercise, sleep etcCreate work life harmony- life outside of work that stirs your passion will reenergize you




Having a Positive AttitudeTake a hard look at the impact you have on people and business

You don’t know what is going on in other peoples lives- words and attitude are powerfulDo you want to have a positive or negative impact on others?

Leave your problems at the door and be kindFailures and disappointments happen- vent upward not downward




Being PassionatePassion involves feeling and emotion and is infectious

Smile when answering the phone- “feel the smile”Sales- the transference of feelings




Using Good Body LanguageFirst impressions are everything- made within 7 seconds of contact

Positive non verbal cues- engaged, approachableEye contact, smiling, posture, arms and hands (cross arms, hands in pockets =not engaged)

Non verbal cues must match your verbal cues!Being Coachable

No ego when coming together to achieve a common goal- build togetherAllow yourself to be coachable- be humble and open to learning/new ideas

Doing a Little ExtraBe willing to go above and beyond

Price of entry- doing what you’re required to do. Living the job descriptionPush yourself and take initiative




Being Prepared100% effort- proactive to be prepared

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Further episodes of Remarkable Results Radio Podcast

Further podcasts by Carm Capriotto, AAP

Website of Carm Capriotto, AAP