Are You Really Overbooked? [THA 339] - a podcast by Carm Capriotto, AAP

from 2023-08-03T00:15

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Being overbooked doesn't necessarily equate to higher productivity or profitability. In this episode, our panel discusses the challenges and impact of being overbooked in the automotive repair industry. They emphasize the importance of understanding productivity numbers, managing customer expectations, avoiding burnout for the team, optimizing scheduling, and utilizing technicians' strengths. Think twice before you boast about being overbooked!


Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE


Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE.


Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE.


Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast. Listen to Chris' previous episodes HERE






Show Notes:






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  • Understanding Overbooking (00:00:01) Discussion on the meaning of being overbooked and the importance of understanding productivity numbers.

  • Avoiding Burnout for the Team (00:01:08) Exploration of the impact of being overbooked on the team and strategies to avoid burnout.

  • Charging for Inspections (00:05:22) Highlighting the importance of charging for inspections and not undervaluing the work done.

  • Customer Expectations and Scheduling (00:09:24) Discussion on the difference between shop expectations and customer expectations regarding scheduling and timelines.

  • Under Promising and Over Delivering (00:12:09) Setting realistic timelines and managing customer expectations to avoid overpromising and underdelivering.

  • The need to close open tickets and manage invoices (00:19:06) Encouragement to close open tickets and start new ones to avoid losing money and track customer follow-through.

  • Shortening the timeline through effective dispatch (00:21:47) Suggestion to improve dispatch processes to maximize assets and shorten the timeline for completing jobs.

  • The importance of understanding productivity numbers (00:21:54) Discussion on the need to focus on productivity rather than just increasing the number of cars in the shop.

  • Managing customer expectations and avoiding burnout (00:22:40) The importance of having a comfortable booking schedule and avoiding sudden drops in workload.

  • Dispatching and scheduling

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