Big Business in a Small Town- Candice and Jesse Buettenmuller [AW 083] - a podcast by Carm Capriotto, AAP

https://youtu.be/jqLGu-mNdMM
Key Talking PointsCandice and Jesse Buettenmuller, TJ's Alignment and Repair, WaKeeney, KS



Challenges: Parts availability, vendor options, populationBenefits: awesome customers, vendors who know our names, personal interaction

Kansas City: population 156,000 in 128 square milesWaKeeney: population 2,840 in 900 square miles

6-8 cars per day with 2 technicians- customers are extremely patient and understandingCarquest for parts- next parts distributor are 36 miles away, wait 1-3 days to get parts. Tires for a customer have been on order for 2 months

Training- ASTE and Vision. Closes shop and everyone goes to training.Involved with the community- summer leagues, wrestling clubs, chamber of commerce. Kids have to come into the shop for donations, they can’t call/message/social media 



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https://www.buymeacoffee.com/carm (Buy me a coffee)https://remarkableresults.biz/books/ (Important Books)

Check out today's partner:


Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour)https://remarkableresultsradio.captivate.fm/listen ()

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