Do You Need an Estimator? [THA 271] - a podcast by Carm Capriotto, AAP

Is your service advisor stressed? Do you have a full lot of vehicles to repair but have technicians standing around? I’ve been asking shop owners if an estimator role in the business is an important hire. I got an ear full in this Academy Webinar on how the metrics work and the role and responsibilities to consider hiring an estimator or parts specialist in your growing busy shop. All three shop owners on my panel have this role in their shops. Watch the Episode on https://www.youtube.com/watch?v=KV25L1L4myA (YouTube)

John Bridgwater, https://www.doralsautorepair.com/ (Doral’s Auto Repair), San Leandro, CA. Listen to John's previous episodes https://remarkableresults.biz/?s=%22john+bridgwater%22 (HERE)

Mike Davidson, http://www.parkwayautomotive.net/ (Parkway Automotive), Little Rock, AR. You can reach Mike at miked@parkwayautomotive.net    Listen to Mike’s other episodes https://remarkableresults.biz/?s=mike+davidson (HERE).John Long, https://www.schertzauto.com/ (Total True Automotive, Shertz Auto Service), Schertz, TX. Listen to John’s previous episodes https://remarkableresults.biz/?s=%22John+Long%22 (HERE).

Key Talking PointsHow do you keep your tech in the bay and the service advisor on the phone and talking with customers?

Outside calls for appointments and estimates take the most time for service advisors Estimating requires someone that is meticulous and good with the paperwork side of thingsEstimator- technical knowledge and computer skills, can step into advisor role during vacation times

The consistency of having a dedicated estimator makes things much smoother both for the shop and for the client.Allows the service advisors more time with customers and focused on the cars in the shop

Technicians are the most on board with estimators, consider the estimator to be a “Parts Specialist”Outside calls for appointments and estimates take the most time for service advisors 

The estimator doesn’t have to be on sight at the business- can be a remote positionLink for Mike Davidson's Leadership Collection Episodes https://remarkableresults.biz/collections/ (HERE)

The service Mike Davidson uses to support incoming calls is Live Voice: https://livevoice.com/ (HERE).Connect with the Podcast

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More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ (getshopware.com)See how Broadly can help YOU grow your auto shop. http://getbroadly.com/chat (getbroadly.com/chat)

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