From Technician to Service Advisor to Operations Manager – Phil Carpenter [RR 540 ] - a podcast by Carm Capriotto, AAP

RR 540 From Technician to Service Advisor to Operations Manager

This interview takes place at the ASA Colorado Summit in January 2020 …. recorded in the lobby of the Lincoln College of Technology in Denver. Phil Carpenter is the Director of Operations at Urban Autocare and Avalon Motorsports in Denver, CO. You’ve heard Phil before but not like this. This is an inspiring story and full of personal wisdom. Everyone on your team needs to listen to Phil’s story. He’s gone from technician to SA to the operations manager for a multi-shop group.

This is a great and intimate story that every owner, technician and service advisor needs to hear as Phil Carpenter shares his career path and what each job meant to him and how he continued to look to improve himself and his company. Phil believes employees can grow within the business instead of leaving the shop. He looks for the potential in every team member.

Find the talking points for this episode at www.remarkableresults.biz/e540.

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