How to Have a Four Day Work Week with Eric Henley [RR 627] - a podcast by Carm Capriotto, AAP

How to Have a Four Day Work Week with Eric Henley [RR 627]
Eric Henley, owner of H-Teck Auto Care in Gray, TN, is 4th generation of mechanical repair. He received an associate's degree in Auto Service Technology and spent over 15 years at a Honda dealership. Eric started H-Teck Auto Care in 2006 with just him, his dad and his wife. Going on over 15 years in business he now has a 6 bay shop.
4 generations in the automotive industryGrandfather was a blacksmith and father used to bring home cars to be fixed up. Eric grew up fixing bicycles, lawnmowers and cars. 
Received an associates degree in Auto Service TechnologySpent 15 years in dealerships- income can go down as skill level goes up (more skilled jobs often wouldn’t pay as much)
Hiring new techniciansUses Indeed and Facebook Marketplace but the best results come from word of mouth and referrals from existing employees
Current prospect is 21 year old Skills USA graduate 
Current tenured technicians - 15 years, 11 years, 3 yearsFood Friday’sEither grill or go out to eat every Friday- have employee meeting over a meal
All employees and Eric discuss any issues, improvements, ideas, areas needed for training, or tools needed. Open dialogue and non-formalEric gives his employees the opportunity for responsibilities in the business- currently working on updating SOP’s with more DVI usage
Shop is open 5 days a week with weekends offEric is in the shop 4 days a week because he trusts his employees- they are good people able to follow the SOP’s in place and make day to day decisionsEmployees will know if you don’t trust them- creates “neediness” for everything 
Gives his employees monthly expenditures they can use for customers in needSpends extra time in the community and with his family
He is very involved in his employee's lives and is flexible with work schedules based on their family schedules
What makes a great service advisor?Excellent people skills and communication skills- enjoy talking to peopleCan think quickly on their feet, a warm personality, patient and good listener
Similar to a good waitress/waiter- there when you need them, listen to what you need, then go on to the next table. 
Both of Eric’s service advisors are in ongoing trainingBest service advisor trainers- previous service advisor, or previous technician with good people skills, or having parts experience
TrainingRequires minimum 30 hours per year of training 
Utilized online training a lot last year during COVID shutdownsRRR 588 with Jim Fleischman and Matt Manzone- Dealership tech now works for an independent 
Thanks to Eric Henley for his contribution to the aftermarket’s premier podcast.Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers.
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