Managing Family Business Dynamics [THA 218] - a podcast by Carm Capriotto, AAP

https://www.youtube.com/watch?v=EHXSUyYR6Nc&t=6s

Judy Zimmerman Walter is co-owner with her uncles and the CFO of, this 57-year young service business. http://www.zimmermansauto.com/ (Zimmerman’s Automotive), Mechanicsburg, PA is a true blue ‘family enterprise’ with 12 out of a team of 29 team members that are ‘IN THE FAMILY’. Zimmerman’s is a top automotive repair facility along with a quick lube and a used car division.Among her involvement: Women’s Board of the Car Care Council, AASP-PA Alliance of Automotive Service Providers, and the Auto Care Association. Listen to Judy’s other episodes https://remarkableresults.biz/?s=judy+walter (HERE).

Joe Hanson owns Gordie’s Garage. Joe has attended Management Success, NAPA training, Lawrence Tech University and most recently he is a member of the RLO 20 Group 13. He has earned his ASE C1: Automobile Service Consultant Certification. Under his father’s leadership, he has seen what it really takes to make a business like this work. Listen to Joe’s Episodes https://remarkableresults.biz/?s=hanson (HERE).John Klarkowski 

Key Talking Points:Growing up in the family business and deciding to work in the family business

Judy’s Rule: You have to work 2 years somewhere else first, instead of expecting/assuming them to work in the family business Finding your own way first then can always circle back to the family business later

“I’m here because I have to be here” mentality is a responsibility that will lead to resentment long termIntroduce to beginning stages- cleaning shop





Team concept and positive cultureTreat employees like family

Everyone’s treated the sameFamily dynamics have to be separate





Allowing failureNo favoritism

Failure is learningGiving space- share your own mistakes but don’t try to intervene 

“Quarterbacking” instead of forcing a certain way Regretful or grateful

Heightened emotions with familyNot giving things time to work out, treating family members with disrespect

Experience trumps new ideasLet your family members know your feelings- call them after work





Nurturing the following generationGuidance and positive reinforcement, moral support 

Put things in perspective about the journey Advice 

Recognize if you work well together or not well together Recognize your communication style among family members

Family issues and business issues are checked at the door- no fighting in front of other employeesKeep it simple- find out/analyze whole story first then react after

Focus on celebrating it is a family business and working together 

A special thanks to Judy Walter, John Klarkowski and Joe Hanson for their contribution to the aftermarket.Books Page https://my.captivate.fm/books/ (HERE)

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