Private Training Huge Benefit – Bill Hill and Leigh Anne Best [AW 079] - a podcast by Carm Capriotto, AAP

 

https://youtu.be/DXmHkUlU1VwShow Notes:

Requires 40 hours of training a year from his techs, service advisors, and ownersBill provides private training that brings his classes to 6 students to one trainer

The power of networkingThe team is picking their classes and they are getting ready to split the group to provide advanced classes.

Their techs average tenure is 8 years. Bill believes they stay because of the training they can’t get anywhere else. Their training program is a long-term commitment.Works with other shops in the area to spread the cost

Pays a bonus each December based on the actual number of hours trained. A make your own Christmas bonus.Keeps a resume on all training completed

Displays a picture goal board for every team memberPaperless operation

A welcome board in the lobby with all customers who are coming in that day Key tags provide status to technicians

17 bays - 5 TechniciansGreen - Yellow - Red Light signifies the progress of workflow in the shop

Eight loaner carsConnect with the show:

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https://remarkableresults.biz/insider/ (Become an Insider)https://www.buymeacoffee.com/carm (Buy me a coffee)

https://remarkableresults.biz/books/ (Important Books)Check out today's partner:


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