Second in Command – A COO/GM Perspective [THA 236] - a podcast by Carm Capriotto, AAP

https://www.youtube.com/watch?v=Y-zjdzSA3Wo&t=165s

Chris Chagnon, GM and COO, Cardinal Plaza Shell, Springfield, VAJack Curran, G& C Tire and Auto Service, since 1996 two locations, Chantilly and Manassas, VA

David Huntley, GM/VP Greg’s Japanese Auto, 8 Locations in Greater Seattle, WAKey Talking Points

COO/General manager is a day-to-day role, the CEO is focused on the future. Implementing CEO vision.No shop is too small for a COO role

CEO letting go- stepping back from the day-to-day customer-facing tasks, accepting and trust between each other with clearly defined roles and responsibilities. The CEO needs to want the business to grow and have COO role. COO training- promote from within business who has the insights and initiative, training classes for COO, mentor, networking groups, coaching groups

COO challenges- manage the CEO and them keep on track and direct reports below youCOO strengths needed- Challenge COO and have different approaches without fear of being yelled at or retribution. The memory of ‘gold fish’ at times-let any negativity behind. Can’t be afraid to try new things. Stagnation kills businesses. Attention to detail- pay attention to the smallest things in business without being a micromanager. Adapt and make changes constantly. Continue to move employees forward with personal growth. Self-aware and constructive. Know the financials.

https://www.amazon.com/Make-Noise-Away-Second-Command/dp/1936236737?dchild=1&keywords=make+the+noise+go+away&qid=1628428355&sr=8-1&linkCode=li3&tag=remarkableres-20&linkId=ba027d55c4f94d96211251a8d7bb29e4&language=en_US&ref_=as_li_ss_il (Make The Noise Go Away: The Power Of An Effective Second-In-Command ) 




A special thanks to Chris Chagnon, Jack Curran and David Huntley for their contribution to the aftermarket.Books Page https://my.captivate.fm/books/ (HERE)

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