ShopFlow A Live Case Study with DunRite Transmission&Auto Care [E106] - Chris Cotton Weekly Blitz - a podcast by Carm Capriotto, AAP

During Today's episode #106 Work Flow for Auto Repair Shops We Talk About:

• What’s the Problem
• What’s the fix
• Steps to correct the issue

This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

• 30% increase in revenue by improving transparency and trust
• 50% reduction in time spent researching and ordering parts
• 10% increase in profit margins through robust reporting

In this podcast episode, Coach Chris Cotton Owner and Lead Coach from Autofix Auto Shop Coaching hosts Rodney, an automotive shop owner with 25 years of experience with two shops, to discuss workflow for auto repair shops.

Brent, another coach from Autofix Auto Shop Coaching, also joins the conversation. The speakers discuss challenges in managing workflow, improving efficiency, and attracting and retaining qualified technicians.

They suggest implementing digital processes, hiring more service advisors and technicians, and separating the shops to focus on specific services. The episode provides practical advice and suggestions for improving shop workflow and emphasizes the importance of going digital and improving parts-receiving processes.

Click here to learn more about AutoLeap and schedule a demo: http://bit.ly/3GRgO88

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Connect with Chris:

chris@autofixsos.com

940.400.1008

www.autoshopcoaching.com

Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

Youtube: https://bit.ly/3ClX0ae

**Introduction [00:00:02]**

Coach Chris Cotton introduces himself and Coach Brent and Autofix Auto Shop Coaching, thanks to AutoLeap for their support, and previews the episode.

**Rodney's background [00:01:48]**

Rodney introduces himself as an automotive shop owner with 25 years of experience and two shops, and explains his interest in improving shop workflow.

**Softball questions [00:03:09]**

Chris asks Rodney about his favorite superhero growing up and what he wanted to be when he grew up.

**Rodney's career progression [00:04:19]**

Rodney talks about growing up in Florence, South Carolina, transferring schools to study auto mechanics, and starting his own business at 19 years old.

**Brent's question [00:06:21]**

Brent asks Rodney about his shop's current processes for intake and creating shop flow.

**Workflow and Customer Service [00:07:13]**

Rodney explains the workflow and customer service model in his two auto repair shops.

**Shop Management System [00:09:08]**

Rodney shares that he uses Mitchell in both shops and Brent asks about the digitalization of the process.

**Estimate Presentation [00:12:55]**

Brent asks about how estimates are presented to customers and suggests using text messages with links to the estimate.

**Ordering Parts [00:14:08]**

Brent asks about who orders parts and Rodney explains that the service advisor orders them electronically.

**Technicians writing up parts list [00:14:47]**

Coach Chris suggests having technicians write up their parts list and labor times to avoid parts ordering and receiving issues.

**Adding another service advisor [00:15:47]**

Coach Chris recommends adding another service advisor to increase car count and build better customer relationships.

**Receiving parts efficiently [00:16:41]**

Coach Brent...

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Further podcasts by Carm Capriotto, AAP

Website of Carm Capriotto, AAP