Today’s Class: Adaptive Learning Technology [RR 879] - a podcast by Carm Capriotto, AAP

David Boyes, President of ‘Today’s Class"  An online learning organization that has been supporting the automotive industry for more than 20 years.

Rich Young, Charlie & Rays, Essex, MD

Weston and Tenise Chapman, Black Hills Tire, Rapid City, SD

Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE

Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

Show Notes

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• The concept of training resume (00:01:00) Discussion on the importance of recording training attendance and assessments for technicians and shop owners.


• Leveraging technology for adaptive learning (00:03:42) Explanation of how adaptive learning technology is used to deliver training sessions that adjust to the strengths and weaknesses of the team.


• Impact of daily learning sessions and quizzes (00:06:11) Testimonials about how the daily learning sessions and quizzes have improved communication and knowledge retention among technicians.


• Training and Team Building (00:08:11) Discussion on the importance of training and how it leads to team building and improved knowledge levels in the shop.


• Motivation and Engagement (00:09:38) Exploration of how the use of technology and gamification techniques can motivate technicians and service advisors to engage in training.


• Adaptive Learning Engine (00:12:24) Explanation of the adaptive engine used in the training platform, which assesses individual knowledge levels and focuses on areas of weakness for personalized learning.


• The importance of training and knowledge reinforcement (00:16:07) Discussion on the training system that includes content, tasks, and observations, and how it helps reinforce knowledge over time.


• Using Today's Class for technician training (00:16:44) Examples of technicians at different levels using Today's Class for training, with a focus on electrical repairs.


• Benefits and challenges of implementing Today's Class (00:18:04) Discussion on the reactions and experiences of employees when implementing Today's Class in an automotive shop.


• The importance of grooming and teaching youth in the industry (00:24:23) Discussion on the need to bring in and develop young talent in the automotive industry.


• The need for effective systems to train and progress technicians (00:24:38) Exploration of the lack of good systems to take technicians from a low level to mastery, and the importance of continuous improvement.


• The challenge of retention rate in traditional training methods (00:26:13) Discussion on the low retention rate in conventional training

  Further episodes of Remarkable Results Radio Podcast

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