What Didn't We Talk About! with Chris Cloutier - Matt Fanslow - Diagnosing the Aftermarket A to Z - a podcast by Carm Capriotto, AAP

What Didn't We Talk About! with Chris Cloutier - Matt Fanslow Diagnosing the Aftermarket A to Z 012
With Chris Cloutier from Golden Rule Autocare, Dallas, TX, and CEO of AutoTex.meDo all customer-facing employees really practice what they preach or believe when it comes to client experience or satisfaction?
A mature leader follows joy and not fearMany managers never received the positive vibes from happy customers, and only get called in when there is a problem
We need to take steps to be sure our ‘locker room’ is not toxicChris book recommendations:  Unaffendable
Anything that deviates from a mean is surprising 
On a normal day, there may not be anything surprising 
You may not be able to solve the world’s problems overnightYou can’t have too high expectations from young technicians
They are going to cost you moneyAre we grateful for every opportunity from every customer to solve their problem?
Affirmations are very important for change to fix any self-doubtKnow thyself. What bring you joy?
Matt loves to solve puzzlesBah Humbug!
Entrepreneurs work a lot and love new thingsChris finds joy in opportunities
We are competitive. We like to winThere are things we can keep up with as long as they are not conjured up by the competitor or via social media
Winning is OK. It is how you win that sets you apartIf you don’t find joy in your backyard, you may be looking through the wrong lenses
Dorthy and the Wizard of OzBay Watcher
Looking at productivityHow can data help improve our productivity and remove obstacles
It is not all about just replacing parts today but being sure that the system is connected and back to full function 
Speed doesn’t necessarily mean good. Comebacks need to be measured  
We don’t document anythingPhoto’s
BeforeAfter
All around vehicles, dashDocument, Document, Document
Owners have the right to charge what it takes to keep the business running and profitable 

The show is sponsored by NAPA Auto Care https://napaautocare.com/ (napaautocare.com)Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel https://bit.ly/32QIkRA (HERE)

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