28 - Why Customer Success is so Misunderstood with Megan Bowen (VP of CS, Platterz) - a podcast by Refine Labs

This episode features a throwback to our chat with Megan Bowen (VP Customer Success, Platterz). We discuss some of the reasons why Customer Success is so misunderstood, where the CS function fits into the org chart, and why all departments should have visibility into customer segmentation, the ICP, and the customer journey. 

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