CX Update #9: The importance of micro decisions in cx, the never normal customer and more! - a podcast by Steven Van Belleghem

from 2022-12-20T08:28:43

:: ::

In episode #9 of CX Update I introduce the never normal customer, shaped by 4 important

changes in our society. I also explain how a strong customer culture can boost innovation and I

talk about the power of micro-decisions. Enjoy!

Further episodes of The CX Podcast