Podcasts by The CX Podcast

CX TRENDS FOR 2023: the rise of empowered CX, bright cx and more! from 2022-11-28T11:36:42

Let’s take a trip to the future, with my 10 most important CX trends for 2023: from the Top Guneffect to a new loyalty philosophy and from TikTok-ising your interface to ambient intelligence.Whi...

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CX Update #8: The 90% tech experience, impact on the world with your customers and more! from 2022-10-28T07:00:24

It’s time for another CX Update! In episode #8 I’m talking about what I call the ‘90% tech experience’ (and why tech is no longer the Holy Grail), I explain how you can have a positive impact on...

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CX Update #7: CX is NOT a Christmas Tree, The open door effect and more! from 2022-09-30T07:00:38

Welcome to CX Update #7! In this new CX Update I talk about how you can be more efficient as a company without having to save on customer experience. I also illustrate the amazi...

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CX Update #6: Time to Tik-Tok'ise your interfaces, create a customer culture and more! from 2022-06-30T07:00:23

Welcome to CX Update #6! In this episode you'll find out what I mean by the ‘Top Gun effect’ in customer experience. I also explain how companies can create a strong customer culture and why I b...

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Interview with Alexis Lebedoff: Country director Meta Belgium from 2022-06-28T10:00:11

I had a great talk with Alexis Lebedoff, the Country Director of Meta Belgium. Ten years after opening the Facebook offices in Belgium, it’s been a quite a ride with lots of exciting changes and...

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CX Update #5: Customer experience in times of high inflation, How lululemon is re-thinking customer loyalty and more! from 2022-05-31T07:00:33

In episode 5 of my CX Update I’m dealing with a question that many people ask me: what should we do about our CX in times of inflation and budget cuts? In this video, I’m sharing my short-run an...

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CX Update #4: The power of moments, Web3 is NOT a pot of gold and the wait'o'graphers from Hilton from 2022-04-29T07:00:15

Welcome to episode 4 of my CX Update! This month I’m talking about Waitographers, which I believe is a fantastic CX example by the Hilton hotels. I’m also taking a critical look at Web3 and the ...

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CX Update #3: customer benefits of web3, your influence horizon and more! from 2022-04-01T07:00

Thanks for tuning in to episode 3 of my CX Update video! I’m taking you all to Dubai this month, to illustrate the power of CX in between touchpoints, and how you can really make a difference th...

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Special episode with Tom Roelens: We start every day with a customer experience meeting from 2022-03-29T15:13:50

New podcast! I had a great talk with Tom Roelens, the General Manager and Senior Vice President of Operations Atlantis Dubai. With more than 25 years of experience in senior leadership roles in ...

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CX Update #2: Creating positive change, the rise of immersive experiences and more! from 2022-02-25T08:00

Welcome to the second episode of CX Update, my new monthly overview of interesting, inspiring and extraordinary CX stories. In this month’s show I talk about how companies like Enjoy are explori...

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Special episode with Ron Johnson: Commerce at home is the new frontier from 2022-02-21T12:00

What a pleasure to talk to Ron Johnson, Enjoy's CEO and co-founder whom I greatly admire. I've mentioned his extremely interesting retail concept - a mobile retail story - already in many of my ...

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CX Update #1: Removing barriers, difference between empathy and compassion and more! from 2022-01-28T08:00

Welcome to the first episode of my new monthly video: CX Update! In this new format, I’ll be sharing CX stories that strike or inspire me. I'm starting off with how removing barriers is essentia...

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Steven's week 224: News about Sneakers for the Metaverse, Google and more! from 2021-12-17T17:12:32

In this episode of Steven’s Week: Nike’s virtual adventure continues with the acquisition of digital fashion startup RTKFT, US consumers like the idea of super-apps and Google is showing its str...

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Steven's week 223: News about AB InBev, future of the banks and more! from 2021-12-10T15:00

Welcome to Steven’s Week #223! What caught my eye this week? Beer giant AB InBev is experimenting with direct-to-consumer e-commerce, big brands are taking data collection in their own hands aga...

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Steven's week 222: News about Uber Health, DBS and more! from 2021-12-03T15:00

Hey guys! In this week’s episode: Uber partners up with healthcare startups for fast medication delivery while Didi, the Chinese answer to Uber, is pressed by the government because of data secu...

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10 Customer Experience Trends for 2022, by Steven Van Belleghem from 2021-12-02T11:00

Which customer experience trends will shape 2022? What will CX look like in 2022? If you ask me, these 10 customer experience trends are going to be huge next year. From artificial serendipity t...

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Steven's week 221: News about Amazon, Twitter and more! from 2021-11-26T15:00

Welcome to Steven’s Week #221! In this show: Apple is speeding up the development of its much-anticipating electric car, Amazon plans to open 260 cashierless grocery stores in the UK and Twitter...

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Steven's week 220: News about Nike, H&M and more! from 2021-11-19T15:00

Hi and welcome to my new Weekly! In this episode: Nike wants to sell digital fashion in a virtual world, Netflix rolled out its gaming platform, TikTok is heading to a mind-blowing 1.5 billion u...

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Steven's week 219: News about iOS privacy, Facebook and more! from 2021-10-29T14:00

Hey guys, in this week’s show I talk about how recent iOS privacy changes are having a big impact on the ad business (and Apple is taking full advantage), youngsters are massively turning their ...

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Zalando versus SHEIN - by Steven Van Belleghem and Pascal Coppens from 2021-10-28T11:00

What does Chinese fashion retailer SHEIN have that Zalando, its European competitor, doesn't? And will that be enough for SHEIN to dominate the European fashion market? Today, China-expert Pasca...

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Steven's week 218: News about Walmart, Waze and more! from 2021-10-22T14:00

Welcome to my 218th weekly! In this edition: billion-dollar players are battling to win the last-mile delivery war, Walmart re-introduces conversational commerce, Amazon manipulates its algorith...

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Disney versus Tencent - by Steven Van Belleghem and Pascal Coppens from 2021-10-21T11:19:57

Disney versus Tencent is one of the most exciting battles in the world of entertainment. Tencent is at an advantage because they are focusing on gaming, something that is currently hugely popula...

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Steven's week 217: News about Amazon, NFT and more! from 2021-10-15T14:00

Welcome to episode #217! In this week’s show: retailer Best Buy is making another move in the health-care sector with the acquisition of Current Health, Amazon takes customer data one step furth...

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Facebook versus Bytedance - Steven Van Belleghem with Pascal's China Lens from 2021-10-14T07:00

Facebook versus ByteDance is one of the most exciting battles in the world of technology today. What can we expect from these two giants? China-expert Pascal Coppens and I take a look at this ep...

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Tesla versus BYD - Steven Van Belleghem with Pascal's China Lens from 2021-10-11T13:00

Tesla versus BYD is one of the most fascinating battles in the electric vehicle market right now. It may look as if Tesla is outcompeting its Chinese rival, but don’t be fooled. BYD looks more t...

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Steven's week 216: News about the Facebook outage, Netflix gaming and more! from 2021-10-08T14:00

Welcome! This week I talk about Facebook's outage and the dependency questions it raised, TikTok owner ByteDance is building an e-commerce platform and Netflix looks ready to enter the gaming wo...

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Steven's week 215: News about Amazon Astro, TikTok and more! from 2021-10-01T14:00

Hey everyone, welcome to Steven’s Week #215. On this week’s show: Amazon presents Astro the household robot, TikTok celebrates 1 billion users with a new set of tools and Jumbo supermarkets intr...

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Booking versus Ctrip - Steven Van Belleghem with Pascal's China Lens from 2021-09-29T13:00

China expert Pascal Coppens and I discuss the battle of the travel apps. When we look at Ctrip, the biggest Chinese tourism app, we see that Booking.com, which is the number 1 in the world, has ...

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Steven's week 214: News about Apple, brand loyalty and more! from 2021-09-24T14:00

Welcome to a new Steven’s Week! In this episode I talk about Time Magazine launching a very cool NFT project, Apple is developing a depression detector for iPhone and consumer brand loyalty is a...

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Apple versus Xiaomi - Steven Van Belleghem with Pascal's China Lens from 2021-09-22T13:00

How Xiaomi beat Apple: the Chinese company became the biggest smartphone manufacturer in the world, using a completely different strategy.

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Amazon versus Alibaba - Steven Van Belleghem with Pascal's China Lens from 2021-09-20T13:07:58

Welcome to the very first episode where Pascal Coppens and I compare 8 international Chinese and Western technology giants. The main question in this series we want to answer is who had the best...

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Steven's week 213: News about Epic Games, Fake news and more! from 2021-09-17T14:00

Hi everyone! Check out this week’s topics: a surprising court ruling in the Epic Games vs. Apple battle, China breaks up Alipay and ANT Group, and the fight against fake news on social media tak...

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Steven's week 212: news about PayPal, Amazon Care and more! from 2021-09-10T13:45:02

Hey everyone! Topics of this week’s show: PayPal is aiming at in-store payments, pharma and wellness retailer Walgreens is starting its own bank services, Amazon’s tele-healthcare line is gettin...

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Steven's week 211: News about Tesla Bot, Amazon and more! from 2021-09-03T14:00

Welcome back everyone, ready for season 7 of my weekly? In episode #211, I talk about big brands experimenting with NFT’s to generate brand engagement, Elon Musk entering the AI robotics market ...

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Interview with Steven van Belleghem about customer centricity in internal processes from 2021-08-06T14:00

Is there such a thing as over-focusing on internal processes? In the 3rd and final part of my webinar on customer-centricity with Leslie Cottenjé, we take a look at the importance and the possib...

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Interview with Steven van Belleghem about customer centricity in product innovation from 2021-07-23T14:00

Part 2 of my webinar series on customer-centricity dives into the aspect of product innovation. Innovation is no guarantee for success, so the big question is: how can we create products and ser...

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Interview with Steven van Belleghem about customer centricity in customer service from 2021-07-09T13:00

How can you make your company more customer-centric? In 3 webinars, Leslie Cottenjé (Hello Customer) and I dive into the world of customer-centricity. First up: how your customer service can mak...

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Steven's week 210: News about Lego, TikTok and more! from 2021-06-25T14:00

Welcome to the last weekly before my summer break! In this episode: Lego is working on bricks made out of recycled plastic bottles, TikTok follows WeChat by opening its doors to third-party inte...

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Steven's week 209: News about Smart clothing, Amazon's 'Just Walk Out' and more! from 2021-06-18T14:00

Welcome to episode #209, everyone! This week I talk about smart data-collecting clothes and navigational shoes for blind people, and about Amazon opening its first full-size cashierless grocery ...

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Steven's week 208: News about Pinterest, Starlink and more! from 2021-06-11T14:00

In episode #208: Pinterest is looking to become a shopping platform, Starlink wants to enter the high-quality wifi market, research shows that people spend (a lot!) more when they buy via voice ...

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Steven's week 207: News about Whatsapp, Amazon Sidewalk and more! from 2021-06-04T14:00

In this week’s update: Whatsapp is (finally!) making it easier for companies to talk to their customers, Amazon’s ambitious wifi-sharing network Sidewalk has a major image problem even before th...

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Steven's week 206: News about Netflix, Google AI tool and more! from 2021-05-28T14:00

Hey everyone! In this week’s show I talk about Netflix’ move to gaming, how the magic of serendipity is making a comeback, and a new Google AI tool will help us identify our skin condition. Enjo...

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Steven's week 205: News about Shein, Facebook Live Shopping and more! from 2021-05-21T14:00

Welcome to episode #205: Facebook Live Shopping is coming up, Chinese shopping app Shein most is the downloaded app in the US and Amazon wants to acquire MGM Studios. Enjoy the show, and don’t f...

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Steven's week 204: News about Apple, Facebook and more! from 2021-05-14T14:00

Hey everyone! In this week’s update: iOS 14.5 users are massively disabling app tracking, Facebook pushes you to read before you share, and Gary Vaynerchuk ads a fascinating new level of engagem...

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Steven's week 203: News about Starlink satellites and Signal! from 2021-05-07T14:00

Hey everyone, two big topics this week! Elon Musk created an amazing customer experience strategy for his Starlink satellites. And a fantastic Signal campaign (almost) brilliantly exposed the im...

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Steven's week 202: News about Shopify, Robot Dog experiment and more! from 2021-04-30T14:00

Welcome to a new show! Let’s have a look at Zoom’s Immersive View background, which makes online meetings feel (a bit) like the real thing. I also take about Amazon’s in-garage delivery, Shopify...

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Steven's week 201: News about Walmart, AR shopping and more! from 2021-04-23T14:00

Welcome back, guys! In this show we zoom in on the EU’s plans for a GDPR for artificial intelligence, Amazon wants to set up hair salons to experiment with AR shopping, Facebook is considering a...

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Steven's week 200: Special episode from 2021-04-02T14:00

Welcome to a special episode: #200 of Steven’s Week! For this special occasion, let’s look into the future and see what episode 400 could be like, shall we? What will I be talking about in the n...

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Steven's week 199: News about Amazon Fresh, Zoom and more! from 2021-03-26T14:00

Welcome to Steven's Week #199! In this week's show: Amazon takes the online advertising market by storm, new Zappos CEO talks about the entertainment factor of e-commerce, Zoom reveals how it wa...

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Steven's week 198: News about wearables, TikTok and more! from 2021-03-19T14:19:33

Welcome to a new show! This week: China changes the rules for e-commerce to protect the small players, TikTok takes personalized ads to the next level, wearables became part of our pandemic life...

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Steven’s week 197: News about biometric payments, Instagram Lite and more! from 2021-03-12T13:27:02

Welcome to a new show! A self-learning AI tool by Facebook will check one billion Instagram pictures, Mastercard and Samsung take fingerprint payments to the next level, booming food delivery pl...

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Steven’s week 196: News about Microsoft holographic 3D meetings, Volvo goes fully electric and more! from 2021-03-05T15:00

Welcome to episode #196! Twitter introduces premium followers and other innovative features, Microsoft announces holographic 3D meetings, Volvo sets an end date for traditional engines and Googl...

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Steven’s week 195: News about digital news subscriptions, doctors burnouts and more! from 2021-02-26T15:41:48

Lots to share this week! Newspapers are getting outplayed by their online versions, virtual healthcare is causing doctor burnouts, the Chinese Uber is coming to Europe, Shopify embodies the e-co...

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Steven’s week 194: News about Jaguar's electric future, Facebook smartwatch rumours and more! from 2021-02-19T15:13:28

In Steven’s Week #194 I take a look at Jaguar’s bold decision to become all-electric by 2025, another ban on facial recognition software in the US, Buzzfeed’s new virtual shopping mall concept a...

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Steven’s week 193: News about Facebook & Shopify deal, Google health tracking and more! from 2021-02-12T13:44:28

In this week’s update: Facebook takes another big step towards becoming the world’s number 1 shopping network with an interesting Shopify collaboration, Uber acquires alcohol delivery service Dr...

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4 tips for informal moments in a remote world from 2021-02-10T13:00

Want to restore the informal relationships you had with your customers, before Zoom, Teams and Google Meet became the standard? You should! There are plenty of easy ways to give informal custome...

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Steven Van Belleghem x Jonathan Berte - CEO Robovision from 2021-02-08T08:00

Hi guys! In this episode I'm interviewing Jonathan Berte, CEO and founder of Robovision, specialized in AI and robotics. Enjoy!

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Steven’s week 192: News about Jeff Bezos stepping down, biometric payments and more! from 2021-02-05T14:31:10

In this week’s episode I say goodbye to Jeff Bezos and take a look at Amazon’s biometric pay-with-your-hand innovation. I also talk about smart and trackable postage stamps and the growing priva...

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10 most Frequently Asked Questions of customer experience from 2021-02-03T13:00

People have asked me thousands of questions about customer experience over the years. And I thought this would be a nice time to put the most popular ones together. So here you go: the 10 most f...

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Steven's week 191: News about Google Routines, Birdwatch, influencer marketing & Twitch and more! from 2021-01-29T13:33:53

In Steven’s Week 191 we’re taking a look at Google Routines, the fantastic new Google Assistant functionality, Twitter introduces content moderation experiment Birdwatch to fight misinformation,...

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My 12 golden guidelines for CX from 2021-01-28T13:00

What should every company keep in mind, when trying to build the ultimate customer experience? Here are my 12 golden guidelines for creating a fantastic customer experience.

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Steven’s week 190: News about Medical care at home by CVS, WhatsApp privacy controversy and more! from 2021-01-22T14:58:22

In Steven's Week #190, I talk about the new wearable medical alert system Symphony that brings health care services to patients’ homes, DoorDash is leading the booming US market of online restau...

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Steven’s week 189: News about Apple Watch, record-breaking Super Bowl ads and more! from 2021-01-15T14:51:50

In this week’s show I talk about a dementia and Alzheimer’s warning system on your Apple Watch, Super Bowl ads reaching a new high, facial recognition technology for mask-wearers and 60% of Amer...

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Steven Van Belleghem x Duncan Wardle from 2021-01-11T09:16:57

In conversation with Duncan Wardle, former head of innovation at the Walt Disney Company. 

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Steven’s week 188: News about police using tracing app data, Google ethics and more! from 2021-01-08T14:38:13

Happy 2021 everyone! In my first Weekly of the year, I talk about the Singapore government breaking its promise and allowing police to use data from the COVID19 tracing app, Google employees wan...

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Special guest appearance: Matthew Brennan from 2021-01-04T14:00

Matthew is a speaker and writer focusing on Chinese mobile technology and innovation. In particular, he’s known for analysis of social e-commerce and WeChat, China’s famous super app.

Enj...

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Steven’s week 187: News about Apple privacy nutrition score, Google outage and more! from 2020-12-18T16:48:17

Welcome to my last Weekly of 2020! In this episode I talk about Apple promising more app data transparency, we caught a glimpse of what a world without Google would look like, Disney+ has alread...

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Steven’s week 186: News about TikTok ban in India, Warner Brothers streaming and more! from 2020-12-11T12:58:02

Hey everyone! In this week’s update: the TikTok ban in India means Snapchat and Instagram are booming, Warner Brothers' movies will go to cinemas and streaming at the same time, Japan will use A...

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8 CX Trends for 2021, by Steven Van Belleghem from 2020-12-07T13:00

Which customer experience trends will shape 2021? If you ask me, these 8 trends are going to be huge next year. From customers’ mental wellbeing to the scaling of local businesses, and from zero...

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Steven’s week 185: News about DeepMind scientific breakthrough, Facebook buys Kustomer and more! from 2020-12-04T12:42:31

Welcome everyone! In this week's episode: Google’s DeepMind AI reaches a breakthrough as it can determine 3D shapes of proteins, Facebook acquires customer service platform Kustomer, digital cha...

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Steven’s week 184: News about Bring Back Friday at Ikea, virtual healthcare and more! from 2020-11-27T14:20:25

Hey everyone! This week, I share interesting stories about Ikea’s wonderful Bring Back Friday action, virtual healthcare appointments which seem to be here to stay, and an amazingly realistic AI...

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Steven’s week 183: News about Google Pay's major make-over, social commerce booming and more! from 2020-11-20T12:13:03

Hi everyone! This week I discuss Google Pay's major make-over, how social commerce has skyrocketed in 2020, why Spotify acquires podcast company Megaphone and how the Netflix series The Queen’s ...

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Steven’s week 182: News about Apple Watch data, China watching big tech and more! from 2020-11-13T13:33:28

This week I’m talking about how Apple Watch is proving to be an excellent tool for medical recovery follow-ups, China is keeping a close eye on the growth of its big tech companies, Singles Day ...

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Steven’s week 181: News about... fake news, Pokémon Go, Burger King supports McDonald's and more! from 2020-11-06T14:00

Hey guys! In this week’s show: social media working overtime to counter fake election news, Pokémon Go is still alive and kicking in 2020, Burger King campaign wants people to support McDonald's...

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Steven’s week 180: News about Shopify & TikTok collaboration, Instacart spectacular growth and more! from 2020-10-30T14:24:22

Hey everyone! This week I talk about the Shopify & TikTok partnership that marks a new step in social commerce, Instacart’s growth embodies a new high in online groceries and the Alibaba spi...

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Steven’s week 179 : News about Tesla’s full self-driving car, early Amazon Prime Day and more! from 2020-10-23T12:00

Hey everyone! In this episode: B2B is embracing online sales, the new date for Amazon Prime Day is changing the entire US holiday season, Tesla rolls out driverless car software and plant-based ...

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Steven’s week 178: News about Apple’s new HomePod Mini, Disney Plus streaming and more! from 2020-10-16T13:36:33

Hey everyone! In this week’s show: does Apple’s new HomePod Mini have what it takes to compete with Alexa? MediaMarkt brings online live shopping to Europe, Disney is skipping movie theaters to ...

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Steven’s week 177: News about: Apple Store, Big Tech monopolies and more! from 2020-10-09T13:12:45

Hey folks, welcome to a new show! In this week’s episode: growing App Store revenues show a new level of digital usage, big tech monopolies are under pressure in the US and executives agree that...

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Steven’s week 176: News about growth of Twitch, Amazon's new payment system and much more from 2020-10-02T14:16:44

Hey everyone! In this week’s episode: Twitch gaming livestreams experiences a huge boost in usage, Ring’s home security drone, Target is hiring 130.000 extra people for the holiday season online...

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In-depth interview about my book "The Offer You Can't Refuse" with Francesca Vanthielen from 2020-09-29T12:50:46

Driven by technological innovations, customers’ expectations have completely transformed over the last decade. In my new book The Offer You Can’t Refuse, I try to illustrate how companies in all...

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Steven’s week 175: News about Disney+’s experiment, Amazon Care and more from 2020-09-25T15:56:23

Welcome everyone! Disney+’s Mulan experiment is a massive success, Walmart is still in the TikTok race, Amazon may go public with its healthcare service, the big tech companies tackle discrimina...

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Steven’s week 174: News about Singapore contact tracing, Facebook Campus and Ray-Ban smart glasses from 2020-09-18T13:18:19

Hey everyone, welcome to Steven’s Week #174! Singapore is looking at Bluetooth technology to improve COVID contact tracing, Oracle and TikTok finally close data storage deal, citizenM introduces...

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Steven’s week 173: News about Wonder Lab, Apple's new keyboard and China blocks TikTok sell-off from 2020-09-11T11:51:15

Welcome everyone! In this week’s show: Walmart creates spectacular virtual toy store Wonder Lab, Apple is saying goodbye to the traditional computer keyboard, Amazon launches Alexa for Residenti...

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Steven’s week 172: News about TikTok acquisition, Facebook Horizon and more! from 2020-09-04T14:45:33

Welcome back everyone! In my first episode after the summer break, I talk about Walmart entering the TikTok acquisition race, the Toyota-backed company SkyDrive testing a flying car, Zoom’s unbe...

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Steven’s week 171: News about Google fact-check labels, Facebook ad boycott and more! from 2020-06-26T13:31:23

Hey everyone, welcome to the last show before my summer break! In this week’s update: Google introduces a fact-check label for images, some big brands are launching a Facebook ad boycott and Goo...

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Steven’s week 170: News about Facebook payment service, Tencent city in China and more. from 2020-06-19T13:27:20

Hello again! In this week’s show: an exciting telco-finance blend by Belfius and Proximus, WhatsApp payment services, Fitbit launches a ‘ready for work’ check, Instagram has become a main news s...

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Steven calls with Jon Bird from 2020-06-14T05:00

In this episode Steven talks to Jon Bird.

Jon Bird is CEO of leading marketing communications agency VMLY&R in Australia and New Zealand, and is also a global advisor to VMLY&R's ...

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Steven’s week 169: News about IBM's decision about facial recognition, booming bots and more. from 2020-06-12T12:32:52

Hey everyone! Find out why IBM will no longer allow governments to us its facial recognition technology, learn how corona has given last mile delivery robots a tremendous boost and discover why ...

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Steven’s week 168: News about Amazon growth, online bank services, Nuro pharma deliveries and digital healthcare boost from 2020-06-05T12:00

Hi everyone! In this week’s show: Amazon is now the fourth-largest delivery service in the Sates, UK banks failed to get their digital services on point during the crisis, Nuro driverless cars a...

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Steven’s week 167: News about Twitter fact-checks Trump and Tencent cloud investment from 2020-05-29T14:16:29

Hey everyone, welcome to a new update! This week, we saw how Twitter is finally standing up against the misinformation in Donald Trump’s tweets and Tencent announced an enormous investment in cl...

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Steven’s week 166: News about Facebook Shops, Apple’s AR glasses and more! from 2020-05-22T12:33:43

Welcome to a new update! Facebook enters the e-commerce market with Facebook Shops, TikTok appoints former Disney+ CEO, Apple’s AR smart glasses prototype leaked and Walmart successfully transfo...

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KEYNOTE Domino's Pizza transformed their strategy to become the fastest and the easiest place to order pizza from 2020-05-18T12:00

Domino's pizza outperformed companies like apple, facebook and google on the Stock market. It is crazy. Because domino's pizza did NOT change the world. They have been making pizza for decades a...

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Steven's week 165: News about Twitter, Google Sidewalk Labs and Amazon's grocery service! from 2020-05-15T14:38:47

Welcome everyone! In this week’s show: Twitter employees can decide to work from home ‘forever’, Google is shutting down smart city project Sidewalk Labs and Amazon is finally handling its groce...

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KEYNOTE You cannot go far enough in giving autonomy to your client facing teams members from 2020-05-11T12:00

There is a lot of talk about empowerment. Well, the truth is, most companies don't go far enough. It's about trust. Trusting your people to do the right thing for the customer. I believe that yo...

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Steven's week 164: News about Twitter, Shopify & TikTok from 2020-05-08T13:20:35

Welcome everyone! Remote working might be here to stay, Twitter wants us to revise strong language, Shopify launches its own Shop app and TikTok reaches a staggering 2 billion downloads. Enjoy t...

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KEYNOTE Customer Experience in B2B markets from 2020-05-04T12:00

How we could reinvent B2B customer experience? By reverse engineering the customer’s needs back to today and creating specialized AI technologies to meet them.

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Steven's week 163: News about Zoom, YouTube, podcasts and much more! from 2020-04-30T13:00:46

Hey everyone, welcome to my new update! On this week’s show: online doctor consultations are booming and Zoom user numbers keep on mounting, YouTube is planning a virtual film festival and the b...

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KEYNOTE Strategies to compete in a tech platform dominated world from 2020-04-27T12:00

Amazon’s dominance has created a devil’s dilemma for their competitors: should they attack the giant, work together or focus on their own customer relations? Watch the full video from one of my ...

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Steven's week 162: News about Lego, Netflix, Facebook and Alibaba from 2020-04-24T09:52:20

Welcome everyone! Lego is helping health care workers, while Netflix releases astonishing subscriber figures. Meanwhile Facebook enters the Indian telecom market, Alibaba announced a massive clo...

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Steven calls with Phillippe Rogge from 2020-04-20T12:00

In this episode Steven talks to Phillippe Rogge.

CEO Microsoft East and Central Europe

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Steven's week 161: News about Amazon, Airbnb and booking.com, Apple and Google from 2020-04-17T12:00

Welcome to a new show! Amazon can’t keep up with increased demand, while Airbnb and booking.com are struggling, and rivals Apple and Google join forces to develop a tracking app. Enjoy, and stay...

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Steven calls with Tom Debruyne from 2020-04-13T12:00

In this episode Steven talks to Tom Debruyne
Founder SUE Behavioural Design & Behavioural Design

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Steven's week 160: News about Bpost, Zoom, Amazon Prime Day, Disney Plus and the One World home concert from 2020-04-10T11:24:12

Welcome to a new Steven’s Week! Bpost sent 1,5 million virtual postcards, Zoom user numbers are going through the roof, Amazon Prime Day postponed, the One World home concert is going to be the ...

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KEYNOTE The world needs trusted gatekeepers / keynote at Obama event Amsterdam from 2020-04-06T12:00

Tech companies have always been focussed on world domination. Now, they are facing a new challenge: becoming a trusted gatekeeper.   Watch the full video from this keynote to find out ...

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Steven's week 159: a new corona-themed episode of Steven’s Week! from 2020-04-03T12:24:19

Welcome to a new corona-themed episode of Steven’s Week! Grocery delivery services like Instacart are booming, Decathlon is donating its full-face snorkeling masks to hospitals and virtual Zoom ...

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KEYNOTE Easy years of digital are behind us, next challenges are more complex from 2020-03-30T12:00

The past 10 years were really exciting, many cool new interfaces changed the daily life of all of us. But when I look ahead, I feel the next  10 years bring more complex challenges than the...

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Steven's week 158: positive stories from companies around the world! from 2020-03-27T13:33:18

Welcome to a new COVID-19 edition, focusing only on good news! More and more companies are producing disinfecting gels, Coca-Cola is using ad budget to support communities in need, JBC shares on...

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Steven Talks: Interview with the management team of Centraal Beheer from 2020-03-27T11:06:16

I had the pleasure of interviewing the management team of Dutch insurance company Centraal Beheer. They are an excellent example of an organisation that is completely reinventing its customer ex...

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Steven calls with prof. Filip Caeldries from 2020-03-23T13:00

In this episode Steven talks to professor Filip Caeldries.
Professor of Strategy and Organization.
TIAS School for Business and Society – Tilburg University (NL)

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Steven's week 157: Companies across the globe are helping people during the COVID-19 crisis! from 2020-03-20T14:37:24

Companies across the globe are helping people during the COVID-19 crisis! Big news media have taken down paywalls for corona coverage, Materialise released a 3D-print design for a hands-free doo...

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Steven's week 156! News about Amazon Go, CVS pharmacies and much more from 2020-03-13T14:35:22

Welcome to a new show! Amazon Go is licensing its cachierless technology to other retailers, CVS pharmacies start offering a free prescription delivery service and Amazon is working on a secret ...

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Steven's week 155: News about Alibaba and the coronavirus, LinkedIn Stories, Amazon Go & much more! from 2020-03-06T16:19:52

Hi everyone! In this week's show: Alexa answers medication questions, LinkedIn introduces stories, Alibaba’s AI helps to diagnose the coronavirus, Amazon Go is trying out a full-size grocery sto...

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Steven's week 154: News about an Apple tool, Boring Company, China & the coronavirus and LendingClub from 2020-02-21T16:11:06

Welcome to a new Weekly! Apple’s Quick Look tool lets you shop directly in AR, the first Boring Company tunnel is almost complete, the richest man on earth is investing $ 10 billion in the plane...

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Steven's week 153: News about the Coronavirus, the US, SpaceX and a reunion in VR! from 2020-02-14T16:17:19

Welcome everyone! In this week’s show: the Coronavirus crisis is giving high-tech innovation in China a boost, the US may be looking to buy Nokia or Ericsson in order to compete in the 5G race, ...

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Steven's week 152: News about Amazon Prime, Grab, Disney Plus, Unilever, Spotify and Alexa voice. from 2020-02-07T16:59:03

Welcome everyone! Amazon Prime’s growth reaches 150 million subscribers, tech giant Grab acquires Bento Invest, Disney Plus hits 29 million users, Unilever launches personal Ben and Jerry’s deli...

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Steven's week 151: News about the battle against the coronavirus, Apple, Pinterest and P&G! from 2020-01-31T14:00

Hi there! In this week’s show: local 5G networks help fight the coronavirus, Apple announced its highest quarterly revenue ever, Pinterest launches an AR tool to try on your pins and Procter &am...

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Steven's week 150: News about Tesla Model 3, Fitbit and GM Cruise from 2020-01-24T17:21:11

Hi everyone, and welcome! Tesla Model 3 is crushing its (German) competitors, Fitbit data may predict flu outbreaks and GM Cruise introduces a whole new self-driving car concept. Enjoy the episo...

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Steven's week 149: News about Facebook AR glasses ambition, DNA testers 23andME, Walmart and Amazon from 2020-01-17T16:28:24

Welcome to a new episode! Facebook reveals its AR glasses ambition, DNA testers 23andME are disrupting the healthcare sector, Walmart introduces inventory robots and Amazon is going Dutch. Enjoy...

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Steven's week 148: News about SpaceX Starlink satellites, Alexa, Samsung, Instagram and Amazon from 2020-01-10T19:48:48

Happy New Year from Las Vegas! In the first show of 2020: 60 new SpaceX Starlink satellites launched, new Alexa and car manufacturer partnerships coming up (including Lamborghini!), Samsung pres...

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Steven's Week 147: news about PewDiePie, Lyft, Apple, Amazon and Disney+ from 2019-12-20T13:00

Welcome to my last Weekly of the 2010’s! In this episode: YouTube-star PewDiePie takes a break, Lyft is entering the car rental market, Apple offers free DNA test to its employees, Amazon says g...

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Steven's week 146: News about Netflix, Tesla, Walmart and Pirate Bay from 2019-12-13T16:03:38

Hey everyone! In this week’s show: Netflix calls the shots in Golden Globe nominations, Tesla shows its Cybertruck trailer, Walmart is testing autonomous grocery delivery and Pirate Bay enters t...

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Steven's week 144: News about Didi, Virtual Reality, Netflix, Alexa and Amazon from 2019-11-29T15:49:44

Welcome to a new show! This week I’m talking about Chinese car service Didi introducing in-car 5G hotspots, a VR headset experiment on cows, how Netflix is trying to join the Oscars race, and th...

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Steven's week 143: News about Amazon Go, Google Assistant, SoftBank and TikTok from 2019-11-22T16:48:23

Hi everyone! Amazon Go stores will be growing to supermarket size, Google Assistant is experimenting with a personalised news feed, SoftBank is planning a merge of Japanese messaging app Line an...

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Steven's week 142: News about Alibaba, Apple Card, Instagram, Amazon and Disney+ from 2019-11-15T16:28:35

Welcome to a new show! This week: Alibaba smashes the Singles Day sales record, Apple Card accused of discriminating women, Instagram is copying TikTok, Amazon wants to open a&nbs...

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Steven's week 141: News about Google, Twitter, Uber and Alipay from 2019-11-08T15:25:27

Welcome to a new episode everyone! This week, I discuss Google’s acquisition of Fitbit, Twitter’s ban of political ads, Uber’s future plans and how mobile payments in China just g...

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Steven calls with Tony Chocolonely from 2019-11-04T15:10:47

In this episode he talks to Tony Chocolonely

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Steven's week 140: News about OpenAI, Mark Zuckerberg, Netflix, Google & Libra from 2019-10-25T20:37:27

A new episode of my weekly video: Mark Zuckerberg gave a speech about the possibility of free speech on Facebook, London opened the world’s first AI bar, the streaming wars are pushing Netflix t...

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Steven’s week 139: News about Facebook, Fortnite, Oracle and Google from 2019-10-18T13:57:54

Hey everyone! In this week’s show: Facebook’s Libra project loses support, Chinese people trust robots more than their bosses, Fortnite blacks out (but not really) and Google introduces Pixel 4 ...

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Steven calls with Herman Toch from 2019-10-14T10:00

In this episode he talks to Herman Toch

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Steven’s week 138: News about John Hancock & Apple Watch, Tik Tok, Apple, Google and Waymo from 2019-10-11T16:21:40

In this episode of Steven’s week: life insurance provider John Hancock made a cool deal with Apple Watch to reward active people, Tik Tok puts safety first by banning all political ads, streamin...

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Steven calls with Tien Tzuo from 2019-10-07T10:00

In this episode Steven talks to TIen Tzuo, CEO of Zuora.

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Steven's week 137: News about Volkswagen, Amazon, Mark Zuckerburg vs. Tik Tok and Google Assistant from 2019-10-04T14:42:50

Welcome to a new Steven’s Week! In this episode: Volkswagen introduces its car-boot delivery service We Deliver in the UK, Amazon wants to offer Go technology to third parties, Tik Tok is making...

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Steven’s week 136: News about Walgreen, Apple, LinkedIn, Tesla, Facebook, Amazon Echo and Mark Zuckerberg’s new VR tool. from 2019-09-27T12:00

In this week’s update: Pharma retailer Walgreens launches drone delivery in the US, Apple opens up Siri to third-party developers, LinkedIn tops digital trust report once more, Tesla reveals mil...

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Titel: STEVENS WEEK 135: News about neobanks, Google's driverless car, voice assistance and Mercedes from 2019-09-20T15:00:41

Welcome everyone! In this week's show: neobanks are skyrocketing, Google’s driverless car Waymo is taking pole position in the US, the privacy issue of voice assistance keeps on concerning peopl...

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Steven's week 134: News about Facebook, streaming music and Apple TV+ with Netflix from 2019-09-13T16:12:49

Hey guys, welcome to a new episode! Facebook announced extra AI investments in the fight against fake videos, streaming revenues are dominating the music industry more than ever before and Apple...

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Steven's week 133: News about Didi robotaxi service, Nike, Disney+, Facebook and new iPhone from 2019-09-06T13:56:47

Here we go again, my first weekly after the summer break features the Didi robotaxi service in Shanghai, Nike’s new Huarache snekers which can be unlaced by asking Siri, Disney+ is looking to be...

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Steven's week 132: News about Amazon, the Harry Potter AR game, Apple and Google's Sidewalk Labs from 2019-06-29T00:20:30

Welcome to the last update before the summer break! Amazon wants to use drones in a new surveillance system, the Harry Potter AR game is failing to meet expectations, Apple acquires self-driving...

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Steven's week 131: News about Amazon, Uber Eats and McDonald's, Libra, YouTube and Alexa from 2019-06-21T15:06:35

Hey everyone! In this week's show: Facebook launches Libra cryptocurrency, Uber Eats and McDonalds partner up for drone deliveries, Amazon’s acquisition of Whole Foods is not the success they ho...

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Steven's Week 130: News about Spotify, Wallmart, Amazon and insurance startup Lemonade from 2019-06-14T12:06:03

Welcome to a new update on marketing and technology! In this week’s episode: Spotify closes a podcast deal with the Obamas, Wallmart is testing in-home grocery deliveries, Amazon is launching a ...

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Thinkers50 interview about Automation, AI and the Customer Experience from 2019-06-07T15:09:44

I did a podcast with Thinkers50. They were so kind to let me share it with you.

Thanks for having me. 

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Steven's week 129: News about Facebook's Libra, Amazon's Echo Show 5 and Amazon's iTunes from 2019-06-07T14:06:37

Welcome to a new update! While we’re getting more details about Facebook’s cryptocurrency Libra, many big banks are introducing their own form of cryptocurrency. Amazon launches the lower-priced...

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Customer experience in a world of AI platforms from 2019-06-03T08:36:25

A bonus-episode.

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Steven's Week #128: News about Facebook, Amazone Alexa & 5G Technology from 2019-05-31T13:17:21

Welcome to a new episode! BBC reported that Facebook will launch their own cryptocurrency, Amazon talked about the future of Alexa and announced three important items they want to work on and 5G is...

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Steven's Week #127: News about Amazon, Deliveroo, ByteDance & The Boring Company from 2019-05-24T14:27:19

Welcome to a new update! An interesting new investor for Deliveroo, there’s a new music streaming service by Chinese tech company ByteDance coming up, Amazon’s private labels aren’t effecting th...

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Steven's Week #126: News about SpaceX, Uber, Google Assistant & 5G Technology from 2019-05-17T15:54:26

Welcome to a new show! In this week’s update: Uber’s recent stock market adventures, SpaceX’s launches the first satellites in the light of its Starlink mission, Google Assistant is entering a n...

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Steven's Week #125: News about Tencent, Singapore fintech, Amazon & 5G Technology from 2019-05-10T16:44:03

Hello from China! In this week’s update: Singapore wants to introduce a virtual bank license to boost innovation in fin tech, Chinese tech giant Tencent is using AI to help diagnose and treat MS...

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Steven calls with Rudy Moenaert from 2019-05-07T12:00

In the past weeks Steven called with 6 people with a great interest in technology, data, ...

In this last episode he talked with Rudy Moenaert, professor of strategic marketing.

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Steven's Week 124: news about Alibaba, Marriott, Apple, Sainsbury's and Facebook from 2019-05-03T17:00

Welcome to a new Steven's Week! The topics of this week's episode are Alibaba doubling their volume for Tmall, Marriott starting with a home rental offering, Apple revealing their quarterly resu...

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Steven calls with Thierry Geerts from 2019-04-30T00:00

In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ...

In this episode he talks to Thierry Geerts, CEO of Google Belgium.

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Steven's Week 123: News about Facebook, Google, Uber and JcPenney from 2019-04-26T15:12:46

Welcome back everyone! In this new episode: Facebook has confirmed it’s working on a digital voice assistant and released some impressive user and sales figures, Google’s smart city project Side...

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Steven calls with Pascal Coppens from 2019-04-23T12:00

In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ...

In this episode I talk to Pascal Coppens, China expert at Nexxworks.

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Steven's week 122: News about Walmart and Google Assistant, Facebook and Burger King! from 2019-04-05T15:11:14

Welcome everyone! Walmart and Google Assistant partner up for voice shopping, Facebook wants to launch a specific news tab and Burger King and Nestlé are both experimenting with non-beef burgers...

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Steven calls with Ken Hughes from 2019-04-02T12:00

In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ...

In this episode I talk to keynote speaker Ken Hughes.

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Steven's week 121: News about McDonalds, Apple and the success of cash-free stores in the US from 2019-03-29T15:16:10

 Welcome everyone! In this week's show: local governments in the US aren't very excited about the success of cash-free stores, McDonalds acquires a big data company for a more personalized ...

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Steven calls with Tom De Ruyck from 2019-03-26T13:00

In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ...

This is the second episode with Tom De Ruyck, managing partner of Insites Consultin...

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Steven's week 120: News about Whatsapp, Instagram, Volvo and Nvidia! from 2019-03-22T16:00:15

Welcome everyone! In this week’s update: WhatsApp is preparing to launch a mobile payment service, Instagram is on its way to becoming a social shopping platform, Volvo announced a set of smart ...

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Steven calls with Leslie Cottenjé from 2019-03-19T14:07:08

In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ...

This is the first episode with Leslie Cottenjé, CEO of Hello Customer.

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Steven's Week 119: News about Apple, Airbnb & Amazon from 2019-03-15T15:02:27

Welcome to a new update! In this week’s show: rumors say that Apple will launch an AR headset, Airbnb is acquiring the booking site HotelTonight and Amazon is looking for foreign developers to i...

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Steven's Week 118: News about Target, BMW and Daimler, VW and Ford, Disney and Meituan! from 2019-03-01T16:22:05

Welcome! In this week’s show: retailer Target gives its brands a spot on their website, BMW and Daimler are working together to challenge companies like Uber, while Volkswagen and Ford join forc...

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Steven's week 117: News about P&G Apple, Amazon, Elon Musk and Google! from 2019-02-25T14:38:59

Welcome to another Steven’s Week! P&G is getting ready for a world without ads, Apple could be launching its own video streaming service, Amazon is investing $ 700 million in an electrical v...

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Steven's Week 116: News about Colruyt, Google, LinkedIn, Apple and Walmart! from 2019-02-15T13:36:35

Welcome! In this week’s episode: Colruyt and Google partner up for voice-assisted commerce, LinkedIn is about to launch live video streaming, Apple wants to introduce facial recognition to unloc...

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Steven's Week 115: News about Ikea, Warby Parker, a new law in New Jersey and Fortnite! from 2019-02-08T17:01:41

In this episode of Steven’s week: Ikea is testing a new business model of furniture rentals, Warby Parker developed an app to try on new glasses, New Jersey is swimming against the tide by forci...

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Steven Van Belleghem by the CEO of Accenture India from 2019-02-08T17:01:36

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Steven's week 114: News about Wallmart, Facebook, Volvo and Disney! from 2019-02-01T16:07:36

Welcome to a new show! Wallmart no longer needs Google to fight Amazon, Facebook keeps on growing but is criticized after paying kids for data access, Volvo will test its driverless concept car ...

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Steven's Week 113: Exciting news from Microsoft, Amazon and Google, Waymo, Boeing and Netflix! from 2019-01-25T16:08:52

Welcome to a new Stevens’s Week! Lots of exciting tech news: Microsoft will be using its AI assistant Cortana to support Amazon and Google, Waymo openly shares the flaws of its self-driving vehi...

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Steven's week 112: News about AT&T and Magic Leap, Caper, Bytedance challenges WeChat and Nike from 2019-01-18T16:30:55

Welcome to the new update! In this episode: AT&T and Magic Leap create business solutions with augmented reality together, half of the robots were fired in a Japanese robot hotel, Caper desi...

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What to expect from the big technology companies in 2019? from 2019-01-18T13:47:39

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Steven's week 111: News about Apple, Audi, Disney, AI algorithms and Amazon Go stores from 2019-01-11T15:38:47

Happy 2019 everyone! Welcome to the first show of the year, featuring Apple’s move to make iTunes available for Samsung, an Audi and Disney partnership that wants to bring VR into your car, AI a...

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Steven’s week 110: News about Starbucks and Uber Eats, Snapchat, Elon Musk and Google Lens! from 2018-12-21T15:25:22

Welcome to the last episode of Steven’s Week this year! The topics: the movie screenplay about Snapchat is number one on the Hollywood blacklist, Starbucks is partnering up with Alibaba Group an...

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10 predictions for customer experience in 2019 from 2018-12-14T17:53:50

10 predictions for customer experience in 2019

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Steven's week 109: News about Nvidia, Amazon, Taylor Swift and the new king of YouTube! from 2018-12-14T17:48:18

Welcome to a new update! In this episode: Nvidia created an entire racing game background using AI, Amazon takes cashier-free stores to airports, Taylor Swift uses face recognition for concert secu...

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Steven's week 108: News about Microsoft, Ali Baba, Marriott's data leak and WhatsApp! from 2018-12-07T15:00:47

In this episode of Steven’s Week: Microsoft closed a huge HoloLens deal with the US army, Ali Baba seals a partnership with El Corte Inglés, Marriott’s data leak raises security questions, WhatsApp...

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8 tech announcements of 2018 from 2018-11-30T14:46:31

8 tech announcements of 2018 that define the future of customer experience

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Steven's week 107: News about UPS, Amazon, Apple Pay, Spotify en WeChat! from 2018-11-30T14:19:44

Welcome to a new Steven’s Week! In this episode: UPS wants to use AI to predict the weather and avoid delivery issues, Amazon launches developers’ tool RoboMaker, Apple Pay is coming to Belgium whi...

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Steven's Week 106: news about AI, Snapchat, LinkedIn en YouTube! from 2018-11-23T16:41:49

Welcome to a new Steven’s Week! In this week’s show: AI made it possible to create a master fingerprint, Snapchat keeps on looking for partners to develop cool new AR features, LinkedIn is testing ...

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Steven's week 105: News about Alibaba, Walmart, Starbucks and Snapchat! from 2018-11-16T17:31:25

Welcome to the new weekly, now also available through iTunes and Spotify! Big news from Alibaba, that will open its first European logistics hub in Belgium, Walmart is creating in-store AI labs, St...

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Steven’s week 104: News about Wallmart, Amazon, Tesla and Baidu! from 2018-11-09T10:52:32

Welcome to another Steven’s Week! Knight Rider is becoming reality thanks to Tesla’s ‘summon your car’ function, the Chinese Baidu smart speaker is doing spectacularly well, Walmart’s online sales ...

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Steven's week 103: News about Apple, Amazon Prime, Skydio, Snapchat, Uber and Walmart from 2018-10-26T15:38:33

Welcome to another Steven’s week! Apple will attack Netflix and Amazon Prime with its own streaming service, Skydio launched a drone you can control with your Apple Watch, teenagers are still crazy...

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Steven Talks with Simon Mainwaring from 2018-10-25T11:15:18

I had the chance to talk to Simon Mainwaring, about the social impact that successful brands could - and should - have on their customers and the rest of the world.

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Steven talks with David Li from 2018-10-25T10:20:15

I had the pleasure of meeting David Li, he is the founder of the Shenzhen open innovation lab. He can describe the chinese innovation scene in a great way. We also talked about the situation in Eur...

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Steven talks with Jeffrey Kang from 2018-10-25T10:17:58

I had the pleasure of meeting Jeffrey Kang, he is the founder and CEO of IngDan, which is the largest IoT platform in the world. Jeffrey Kang has a impressive story. His vision, his ambition, his s...

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Steven talks with Mickey McManus from 2018-10-25T10:15:33

Mickey McManus is brilliant. He is a research fellow at Autodesk and is creating the future of that company. I shared my ideas and concepts from my latest book, customers the day after tomorrow, an...

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Steven Talks with Davy Kestens from 2018-10-25T10:08:34

Davy Kestens is the founder/CEO of customer experience software company Sparkcentral. We've been working together for more than 5 years now. I really enjoyed to see the growth of his fantastic comp...

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Steven's Week 102: news about Rolls-Royce and Intell, MIT University, Uber, GM and Google from 2018-10-25T09:50:57

Welcome to a new Steven’s Week! Rolls-Royce and Intell are close to building fully autonomous ships, MIT university in Boston is building an AI college, Uber is entering the stock market, China and...

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