Podcasts by Thank You For Calling!
A look at the world of Customer Service: how to solve (or avoid) horror stories and make life better for everyone involved.
Further podcasts by ESN.fm
Podcast on the topic Technologie
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Matt Alexander: Really Intensely Personal from 2016-04-27T04:45
Just over three years ago, Matt Alexander founded Need, a publication that releases exclusive, curated clothing and products for "the modern gentleman". They later addedForemost, a line of affordab...
ListenJuan in a Million from 2015-06-27T02:15
One of Austin's most iconic taco joints turns 35 years old in July. Juan in a Million is known as much for their triple-sized signature "Don Juan" breakfast tacos as they are for owner Juan Meza's ...
ListenTaqueria Chihuahua from 2015-06-02T04:53
On the highway from one major city in Texas to another, there's always at least one really good, locally-owned place to eat. A little over 40 miles outside of Austin on the way to Houston is Taquer...
ListenSweat Equity from 2015-05-09T00:01:45
What happens when (once a week at minimum) the same 40 customers are willing to wait over twelve hours to watch one movie for free?
ListenAnnie Did Elvis' Nails from 2015-03-24T01:32:58
Annie used to do Elvis' nails, doesn't care about famous people, and is the best designated driver on the planet. We need more "Annies" in the world.
ListenWhat Makes Good Sex Happen from 2015-02-07T04:50:07
Emily Nagoski talks about her work as a sex educator and the misconceptions she's faced with when people stop her in the grocery store to ask her about their sex lives.
ListenAverage Call Time from 2015-01-21T04:49:07
Liz Furl left waiting tables behind to work in a call center. Little did she realize how much more difficult it would be to tell Medicare applicants that "there's no update on your status". Listen...
ListenShop Forever from 2014-12-15T01:23
Venturing out during Black Friday weekend can be fascinating when you go not to shop, but to assess how American shopping culture has become its own form of zombie pandemic.
ListenGuilt is a Good Thing from 2014-11-15T00:11:10
Before Friar Gabriel Mosher joined the Dominican Order, he worked in both fast food and bill collection. How does dealing with people who demand a "Medium" Frosty inform taking on religious life?
ListenKickstarter and The 99% Barrier from 2014-11-07T00:48:26
Drew Westphal and Anna Bartenstein run the customer service machine behind musician Jonathan Coulton. They cover everything, from emails about orders or general questions to the still-being-fulfill...
ListenThe 5th Level of Management from 2014-10-18T04:37:46
Drobo CEO Geoff Barrall details his company’s struggle to get AT&T to deliver on their promise of providing functioning internet and telephone service. While Drobo bends over backwards to support t...
ListenMail Me Some Rivets from 2014-10-11T01:18:36
Dan Provost of Studio Neat talks about clean & simple solutions that his clean & simple two-man company has used for support over the last four years. Whether things were sailing smoothly or descen...
ListenAT&T Gigapower: Gesture of Goodwill from 2014-09-13T01:34:35
Our previous episode inspired a reaction from AT&T Gigapower completely unlike everything that came before. Listen to what happened next, why Moisés thinks it went this way, and whether he'll consi...
ListenAT&T Gigapower: Escalation Points from 2014-08-25T19:18:20
A case study of the cable/broadband industry's customer service tactics, from the recent spate of Comcast recorded calls to our host's first-hand experience with new kid on the block: AT&T GigaPower.
ListenTiffany Arment: Don't Call Me from 2014-07-31T23:22:38
Tiffany Arment joins Moisés to talk about wedding photography. Whether suffering the basement of a church or guests determined to make it look like prom in 1982, make sure at all times to ignore Un...
ListenIndie Apple Techs: Knowledge is Dangerous from 2014-07-18T17:21:46
An all-star panel of Apple techs (Peter Cohen, Stephen Hackett, Joe Saponare, Sam Valencia) discuss dealing with customers who have broken iThings.
ListenThe Key Holder (Part 2 of 2) from 2014-06-28T19:32:04
Christina Warren and Casey Liss return to discuss video game retail and all it entailed: sexual harassment, death threats, Pokémon cards, babysitting kids, "quick change", and the loss of camarader...
ListenThe Summer of '99 (Part 1 of 2) from 2014-06-21T01:53:25
Christina Warren and Casey Liss join Moisés to relive their mutual past in video game retail. Back in the days of VMUs, GD-ROMs, Product Protection Plans, and pre-internet consoles, it was the Wild...
ListenReputation is Everything (Part 2 of 2) from 2014-06-16T02:44:42
Aaron Meyers from Comics Therapy discusses productive, positive lessons to learn from the Comics For Kids controversy about how (and how not to) run a non-profit. Part 2 of 2
ListenBest of Intentions (Part 1 of 2) from 2014-06-06T19:49:25
Following an online firestorm (see Bleeding Cool and The Outhousers) surrounding Mississippi-based Non-Profit Organization Comics 4 Kids, Moisés speaks with founder Michael Whitehead about its orig...
ListenBuying a House: Always Be Faxing from 2014-05-03T03:12:24
Moisés found out a month ago that he needed to buy a house because his lease wasn't being renewed. His Realtor, Eric Johnston, talks about his career in real state over the last 12 years in markets...
ListenComiXology from 2014-03-14T22:45
A candid, behind-the-scenes look at ComiXology's customer support story, from the early days to being the top-grossing non-game app on iOS.
ListenAirlines: Willing to Negotiate (Part 2 of 2) from 2014-03-01T01:53:24
Airlines: we've heard the horror stories, now we dig deeper into how to get the results we want at the gate, on the phone, and in the air. (Part 2 of 2)
ListenAirlines: Hostile Professionalism (Part 1 of 2) from 2014-02-19T22:30:15
Airlines: we hate them, and it feels like they hate us. Is our only choice to "ride in the fucking toilet"? A former airline employee joins us to help peel back the curtain at Gate 21. (Part 1 of 2)
ListenVIP Gold Star from 2014-02-10T22:30
Brent Simmons talks about his unexpected $1850 bill from Network Solutions, the process of divorcing his domains from a longtime home, and supporting customers as an indie developer.
ListenAbout "Thank You For Calling!" from 2014-02-10T04:00
A short preview of things to come in this brand-new show about customer service.
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