How to set up the customer success function : with Scott Marker and Megan Bowen - a podcast by Yaagneshwaran Ganesh & Manish Nepal

This episode is a Takeover Episode, where a valued listener of The ABM Conversations Podcast takes over as the host.
Scott Marker, the Chief Evangelist Officer & Founder at MSA², takes over as the host (from Yaag).
Megan Bowen, the COO & CCO at Refine Labs, joins the show to share her insights on building the customer success function during the early stages of your startup.
She talks about:
--> Why is it not enough to ensure the marketing and sales alignment but include customer success from the get-go
--> How people success = company success = customer success
--> 5 simple rules to align people's success to the company's success
--> 8 keys to building your customer success function, and a lot more...

Further episodes of The Yaag Project

Further podcasts by Yaagneshwaran Ganesh & Manish Nepal

Website of Yaagneshwaran Ganesh & Manish Nepal