William Gaillard, ex-UEFA, now Burson, Cohn & Wolfe - a podcast by Fan Insights
from 2020-08-11T07:15:26
This episode is a conversation with William Gaillard, until 2015 the Director of Communications & Public Affairs at UEFA. He is now a Senior Adviser at Burson Cohn & Wolfe, and also advises SD Europe and FARE (Football Against Racism in Europe).
This was a great chat that really got stuck into the big strategic issues around Fan Engagement, and why he believes that it has to be part of the structure & governance of clubs, as well as a practical way of involving fans in decision making. We even touched on 'Competitive Balance' in European football, and where the Premier League has got it right.
Key Insights
- Good Fan Engagement is vital for the health of the game, not just individual clubs
- The role of fans needs to be woven into the structure of clubs, not just used as a bolt-on
- Clubs must think in terms of Fan Engagement, not Customer Service
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