Navigating the New Customer Service Role - a podcast by Blue Acorn iCi

Customer service representatives have gone from strictly problem solvers to personal shoppers and sales drivers. We interviewed Rachel Fefer, Director of Enterprise Partnerships at Gorgias, for the latest trends shaping customer service, top customer service frustrations, and what a brand can do this month to start enhancing the customer service experience.

Further episodes of The Funnel: A Digital Experience Podcast

Further podcasts by Blue Acorn iCi

Website of Blue Acorn iCi