Process: The Issues of Multitasking, Documentation, and Balance w/ Brent Wees - a podcast by Dane Saville

from 2020-09-28T12:00

:: ::

In this return episode of the KPI Cafe, Dane Saville and Brent Wees start off discussing how much car dealers are expected to multitask, even in the face of "right-sized" staff, but quickly dive into different paths of thought as unexpected insights, questions, and concerns pop up throughout this hour-long session of impactful takeaways will have you thinking about your own dealership's internal processes.

Here's what you can expect: 

Catching up with Brent

  • Active VP of Marketing for ALC Schools
  • Quick Quote
  • Other software (October launch)


Brent’s Entrance to Automotive Retail

  • Graphic design
  • Manta Ray magazine
  • Dashboard’s “Glovebox”
  • Toyota relationships


Interesting Journeys into Automotive

Context for the Episode: Solutions | Multitasking

  • People business
  • Tools and software to do tasks
  • Complication of multitasking


Brent’s Presentation in the United Kingdom

  • Applause Example: Golf Marshall
  • Application to Automotive: Focus on the Job/Simplicity
  • Complication: Wear More Hats
  • The Truth About Multitasking


Cancellation Culture of Services and Technology

  • Panic to the Bottom Line Budget
  • The Ask to “Do More”
  • Moving Forward from Major Cuts


How to Look at Technology and Services That Multitask on Our Behalf

  • Automation | Human Team
  • Will This Actually Help People? — The True Question for Leadership
  • The What, Not the Who


The Role of Leadership

  • 30-Day Timecrunch
  • Commitment | Compassionate Leadership
  • Happiness Factor
  • Software / New Partnership Adoption
  • Internal Mentorship Among Staff
  • Management Teams


“Their Process” Issue

  • Fluctuations in Performance
  • Same Ole’, Same Ole’
  • Accountability and Hard Sponsorship
  • The Guidebook
  • Blow a Dealer Principal’s Mind
  • Talk is Cheap Until the Data Supports It


Balance of Vendor Services: One Vendor vs. Many Vendors

  • Intention vs. Efficiency
  • Foundation of Good Partners
  • “Board of Directors”
  • Advantages of Small Agencies


Jumping Vendors: Being Deliberate with Assessment

  • Empathetic for Comfort
  • Dollar Amount Attributed to Transitions/Changes
  • Data Tells the Story
  • Automotive Retail is a Mix of Alcoholism and Central American Politics
  • Hit Pause


Companies, Strategies, or Types of Products/Solutions to Reduce Multitasking

  • Quick Quote and Roadster’s Mitigation of Back-and-Forth
  • Centralizing Workflows with Agencies
  • Role of Networking


Lessons Learned from the Artificial Intelligence Craze

Concluding Thoughts with Brent Wees

Further episodes of The KPI Cafe

Further podcasts by Dane Saville

Website of Dane Saville