Breaking down a bad curbside pickup experience - a podcast by Gary Angel

The Measurement Minute by Gary Angel

 

A lot of bad curbside pickup experiences are caused by 2 basic mistakes: not having a busy-time/overflow strategy and misusing core technologies like VRUs. An experience can work fine during normal operations and then utterly break-down when things get busy. The Measurement Minute breaks down a terrible Home Depot experience and suggests a few simple changes that would make the experience infinitely better.

 

 

Further episodes of The Measurement Minute

Further podcasts by Gary Angel

Website of Gary Angel