Ep. 22: When Should You Actually Deactivate a Patient? - a podcast by MGE Podcast

So a patient of yours hasn’t been in for a few years and isn’t answering your front desk’s calls—what should you do? Should you “deactivate” or “purge” their chart? And for that matter, what should you do about the thousands of inactive charts you may have sitting in your practice? Most dentists approach this wrong and it costs them a ton of potential production. So in this episode, Jeff discusses the right way to do it!

 

1:17 – How do you define an “active” patient?

6:55 – The four reasons why you would deactivate a chart

15:04 – How to reactivate all your “inactive” patients that should come back in

 

Download the MGE Reactivation Program - https://www.mgeonline.com/mge-reactivation-program

Train your team to reactivate patients - https://ddssuccess.com

The New Patient Workshop - https://www.newpatients.net

The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc

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